Newcastle internet getting really slow

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
owens
Posts: 15
Joined: Fri Jun 30, 2006 4:37 pm

Newcastle internet getting really slow

Post by owens » Wed Feb 11, 2009 12:17 pm

My speeds are getting really slow i used to have really good speeds done isolation tried two different modems (Linksys wag200g, wag54g ) I am 50mtres from the Hamilton exchange. could someone please look into this my speeds are all over the place but the last two days are really slow. as you can see but the speed test results below.
TEST_DATE IP_ADDRESS DOWNLOAD_SPEED UPLOAD_SPEED LATENCY SERVER_NAME DISTANCE


24/12/2008 8:09 AM EST 220.233.12.139 12784 kb/s 590 kb/s 10 ms Sydney < 50 km
24/12/2008 7:08 PM EST 220.233.12.139 12540 kb/s 687 kb/s 26 ms Sydney < 50 km

25/12/2008 8:11 AM EST 220.233.12.139 12638 kb/s 484 kb/s 229 ms Sydney < 50 km
26/12/2008 7:38 PM EST 220.233.12.139 13233 kb/s 661 kb/s 10 ms Sydney < 50 km
28/12/2008 2:57 PM EST 220.233.12.139 12479 kb/s 675 kb/s 26 ms Sydney < 50 km
28/12/2008 7:46 PM EST 220.233.12.139 3931 kb/s 140 kb/s 214 ms Sydney < 50 km
28/12/2008 7:59 PM EST 220.233.12.139 13167 kb/s 688 kb/s 26 ms Sydney < 50 km

01/01/2009 8:56 AM EST 220.233.12.139 12393 kb/s 644 kb/s 26 ms Sydney < 50 km
02/01/2009 4:52 PM EST 220.233.12.139 6176 kb/s 515 kb/s 26 ms Sydney < 50 km
04/01/2009 9:07 AM EST 220.233.12.139 11506 kb/s 571 kb/s 26 ms Adelaide~ 1150 km
05/01/2009 4:06 PM EST 220.233.12.139 8021 kb/s 330 kb/s 42 ms Adelaide~ 1150 km
05/01/2009 10:02 PM EST 220.233.12.139 6068 kb/s 623 kb/s 73 ms Perth ~ 3300 km
07/01/2009 7:49 AM EST 220.233.12.139 11281 kb/s 602 kb/s 27 ms Adelaide~ 1150 km
07/01/2009 1:02 PM EST 220.233.12.139 9758 kb/s 495 kb/s 57 ms Brisbane~ 750 km

12/01/2009 10:37 AM EST 220.233.12.139 12584 kb/s 591 kb/s 11 ms Sydney < 50 km

15/01/2009 10:47 PM EST 220.233.12.139 11651 kb/s 676 kb/s 26 ms Sydney < 50 km
16/01/2009 7:08 PM EST 220.233.12.139 12047 kb/s 687 kb/s 26 ms Sydney < 50 km

29/01/2009 8:40 AM EST 220.233.12.139 9546 kb/s 483 kb/s 42 ms Sydney < 50 km
29/01/2009 5:41 PM EST 220.233.12.139 6780 kb/s 273 kb/s 58 ms Sydney < 50 km

01/02/2009 7:48 PM EST 220.233.12.139 2446 kb/s 617 kb/s 26 ms Sydney < 50 km
01/02/2009 10:10 PM EST 220.233.12.139 2950 kb/s 682 kb/s 26 ms Sydney < 50 km

03/02/2009 7:42 AM EST 220.233.12.139 11966 kb/s 676 kb/s 26 ms Sydney < 50 km
03/02/2009 9:31 PM EST 220.233.12.139 910 kb/s 600 kb/s 10 ms Sydney < 50 km

04/02/2009 7:38 AM EST 220.233.12.139 11333 kb/s 603 kb/s 10 ms Sydney < 50 km
04/02/2009 5:12 PM EST 220.233.12.139 1918 kb/s 609 kb/s 10 ms Sydney < 50 km
04/02/2009 11:01 PM EST 220.233.12.139 1185 kb/s 597 kb/s 10 ms Sydney < 50 km

05/02/2009 7:02 AM EST 220.233.12.139 12773 kb/s 579 kb/s 11 ms Sydney < 50 km
05/02/2009 4:39 PM EST 220.233.12.139 8870 kb/s 632 kb/s 10 ms Sydney < 50 km

06/02/2009 7:15 AM EST 220.233.12.139 8749 kb/s 603 kb/s 26 ms Sydney < 50 km
06/02/2009 10:59 AM EST 220.233.12.139 3501 kb/s 557 kb/s 10 ms Sydney < 50 km
06/02/2009 7:10 PM EST 220.233.12.139 7326 kb/s 609 kb/s 26 ms Sydney < 50 km

07/02/2009 7:45 AM EST 220.233.12.139 10920 kb/s 644 kb/s 26 ms Sydney < 50 km
07/02/2009 1:54 PM EST 220.233.12.139 1078 kb/s 595 kb/s 11 ms Sydney < 50 km
07/02/2009 4:20 PM EST 220.233.12.139 1187 kb/s 255 kb/s 58 ms Sydney < 50 km

08/02/2009 7:30 AM EST 220.233.12.139 12534 kb/s 649 kb/s 26 ms Sydney < 50 km

09/02/2009 10:16 PM EST 220.233.12.139 811 kb/s 589 kb/s 11 ms Sydney < 50 km
10/02/2009 8:46 AM EST 220.233.12.139 1862 kb/s 651 kb/s 26 ms Sydney < 50 km
10/02/2009 8:49 AM EST 220.233.12.139 1876 kb/s 617 kb/s 26 ms Sydney < 50 km
10/02/2009 9:51 AM EST 220.233.12.139 1799 kb/s 583 kb/s 26 ms Sydney < 50 km
10/02/2009 10:18 AM EST 220.233.12.139 1335 kb/s 663 kb/s 26 ms Sydney < 50 km
10/02/2009 6:05 PM EST 220.233.12.139 401 kb/s 25 kb/ 2546 ms Sydney < 50 km
10/02/2009 6:32 PM EST 220.233.12.139 757 kb/s 650 kb/s 73 ms Sydney < 50 km
10/02/2009 6:33 PM EST 220.233.12.139 707 kb/s 571 kb/s 41 ms Adelaide~ 1150 km
10/02/2009 7:51 PM EST 220.233.12.139 785 kb/s 668 kb/s 52 ms Sydney < 50 km
10/02/2009 8:59 PM EST 220.233.12.139 545 kb/s 672 kb/s 26 ms Sydney < 50 km

11/02/2009 7:11 AM EST 220.233.12.139 9428 kb/s 664 kb/s 73 ms Sydney < 50 km
11/02/2009 7:54 AM EST 220.233.12.139 5180 kb/s 404 kb/s 58 ms Sydney < 50 km
11/02/2009 8:05 AM EST 220.233.12.139 4045 kb/s 673 kb/s 42 ms Sydney < 50 km
11/02/2009 10:35 AM EST 220.233.12.139 1237 kb/s 478 kb/s 292 ms Sydney < 50 km
11/02/2009 10:45 AM EST 220.233.12.139 2204 kb/s 413 kb/s 57 ms Sydney < 50 km
11/02/2009 12:03 PM EST 220.233.12.139 1620 kb/s 387 kb/s 63 ms Sydney < 50 km
-------------------------------------------------------------------------------------------------------
DSL Connection
DSL Status: Connected
DSL Modulation Mode: ADSL2+
DSL Path Mode: Interleaved
Downstream Rate: 13498 kbps
Upstream Rate: 800 kbps
Downstream Margin: 16 db
Upstream Margin: 15 db
Downstream Line Attenuation: 4 db
Upstream Line Attenuation: 1 db
Downstream Transmit Power: 12 db
Upstream Transmit Power: 19 db

PVC Connection
Encapsulation: RFC 2516 PPPoE
Multiplexing: LLC
Qos: UBR
Pcr Rate: 0
Scr Rate: 0
Autodetect: Enable
VPI: 8
VCI: 35
Enable: Yes
PVC Status: Up

JasonM

Re: Newcastle internet getting really slow

Post by JasonM » Wed Feb 11, 2009 12:24 pm

Can you supply speed test results from http://www.exetel.com.au/speed/ ?

owens
Posts: 15
Joined: Fri Jun 30, 2006 4:37 pm

Re: Newcastle internet getting really slow

Post by owens » Wed Feb 11, 2009 12:49 pm

Jason how many more speed tests do you want the privious post in nothing but speed test for the last 2 months but here is the exetel one i have just done.
Attachments
exetel speed test.jpg
exetel speed test.jpg (51.48 KiB) Viewed 1283 times

JasonM

Re: Newcastle internet getting really slow

Post by JasonM » Wed Feb 11, 2009 12:58 pm

The request for speed tests is to rule out possible issues outside of the Exetel network (all your speed tests supplied are not from the Exetel network, so it doesn't isolate the issue in anyway).

To ask our supplier to investigate this issue, can you please email speed results to residentialsupport@exetel.com.au, with your service number and the brand of modem being used, so we can escalate this?

Tox
Posts: 16
Joined: Mon Jul 10, 2006 10:12 pm
Location: Newcastle

Re: Newcastle internet getting really slow

Post by Tox » Wed Feb 11, 2009 5:58 pm

I'm in newcastle too and connected via the hamilton exchange. And i agree...speeds are shocking lately.
SpeedTest.jpg

JasonM

Re: Newcastle internet getting really slow

Post by JasonM » Wed Feb 11, 2009 6:08 pm

Hi Tox,

You are also connected to the same service / exchange using Powertel equipment.

Initially, this appears to be a supplier network issue, so can you also email residentialsupport@exetel.com.au with details of speed tests, so the issue can be escalated?

Thanks!
Jason

Mano
Posts: 23
Joined: Wed May 12, 2004 12:26 pm
Location: Newcastle
Contact:

Re: Newcastle internet getting really slow

Post by Mano » Wed Feb 11, 2009 6:09 pm

Hey guys.. Tox I'm with you mate.. I'm at the Hamilton Exchange an it's bloody shitting me! cannot do anything.. disconnected the net, an rebooted modem (thinking possible updates or whatever) an run's even worse then before lol! my uploads on http://www.speedtest.net are faster then my downloads? I used to fly on the net.. :(

Image

It took me 12hrs to get a 20m file which were plans for a house to build!!! :x

Just took the Exetel Speed test..

Image

Logged back into my modem.. an it's connected @ 983/9582kbps

Mano
Posts: 23
Joined: Wed May 12, 2004 12:26 pm
Location: Newcastle
Contact:

Re: Newcastle internet getting really slow

Post by Mano » Wed Feb 11, 2009 6:12 pm

An to top that off.. bloody vodafone has been down since lunch time today.. they seem to have 3g in Newcastle.. arhhh :( shocking day today between the net an the phone lol

JasonM

Re: Newcastle internet getting really slow

Post by JasonM » Wed Feb 11, 2009 6:15 pm

I'll look after these Hamilton exchange issues, can you PM your ticket numbers to me, or ADSL numbers?

I'll compile them together and log a slow speed issue with them combined.

Mano
Posts: 23
Joined: Wed May 12, 2004 12:26 pm
Location: Newcastle
Contact:

Re: Newcastle internet getting really slow

Post by Mano » Wed Feb 11, 2009 6:20 pm

Thanks Jason, you have a PM :)

Tox
Posts: 16
Joined: Mon Jul 10, 2006 10:12 pm
Location: Newcastle

Re: Newcastle internet getting really slow

Post by Tox » Wed Feb 11, 2009 6:36 pm

PM sent

Thanks

Dittohead
Posts: 7
Joined: Thu Nov 16, 2006 9:17 pm

Re: Newcastle internet getting really slow

Post by Dittohead » Wed Feb 11, 2009 8:06 pm

Jason i have also sent you a PM. Thanks.

Ting Tong
Posts: 1
Joined: Thu Nov 16, 2006 7:16 pm
Location: Newcastle

Re: Newcastle internet getting really slow

Post by Ting Tong » Wed Feb 11, 2009 8:22 pm

I too have sent my details to Jason, but my speeds have only dramatically slowed today. Looks like a few people are having problems tonight on the Hamilton exchange, as I normally only come here if I have an issue and I assume you guys too. This maybe a different issue to owens who's speed varies all the time, I dunno.

Forky
Posts: 53
Joined: Thu May 03, 2007 4:43 pm
Location: Newcastle

Re: Newcastle internet getting really slow

Post by Forky » Thu Feb 12, 2009 3:21 am

I am on the Wolfe exchange and have had slow net from 10pm - 2am (and sometimes 11am - 1pm) for a long time now on the Optus equipment. There was a thread a month or two ago about this issue and ive just been sitting back waiting for it to get fixed as ive been too busy to be stuffing round with things like this lately, and have just dealt with it.

EDIT: I'll just add, speeds outside those hours are quite good.

c3066521
Posts: 12
Joined: Tue Sep 02, 2008 12:17 am
Location: Newcastle

Re: Newcastle internet getting really slow

Post by c3066521 » Thu Feb 12, 2009 5:54 am

I'll chip in too.. I'm on the Hamilton exchange and have been experience terrible speeds. I'll PM my number now.

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