Newcastle internet getting really slow

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
Mano
Posts: 23
Joined: Wed May 12, 2004 12:26 pm
Location: Newcastle
Contact:

Re: Newcastle internet getting really slow

Post by Mano » Thu Feb 12, 2009 8:33 am

Seems to be slightly improved compared to yesterday!

Wonder why I am not getting more then 355kb/sec? when I am only 3 blocks from the Exchange??

I've re-set the modem etc.. hoping to maybe get a better connection to the line, but it's still the same? is there a reason? I used to get way more then that!! :(

JasonM

Re: Newcastle internet getting really slow

Post by JasonM » Thu Feb 12, 2009 11:12 am

I've updated the supplier with everyone who has PM'ed from Hamilton.

If there are others, please ensure you perform 3 speed tests from http://www.exetel.com.au/speed (as this helps demonstrate the speeds to the supplier).

Forky
Posts: 53
Joined: Thu May 03, 2007 4:43 pm
Location: Newcastle

Re: Newcastle internet getting really slow

Post by Forky » Thu Feb 12, 2009 7:56 pm

Is there anyone on the Wolfe Exchange getting slower speeds like myself? The Wolfe exchange is quite close to the Hamilton exchange, should i PM you my number as well JasonM?

Its almost 8pm and my connection is starting to slow.. Was 10mbps its now 2mbps from the exetel speed test. Will update more as the night goes on (and inevitably my connection gets slower).

UPDATE: Didn't take long... did these at 8:20pm.
Attachments
820pm-3.jpg
820pm-3.jpg (50.81 KiB) Viewed 797 times
820pm-2.jpg
820pm-2.jpg (50.91 KiB) Viewed 796 times
820pm-1.jpg
820pm-1.jpg (49.53 KiB) Viewed 798 times

c3066521
Posts: 12
Joined: Tue Sep 02, 2008 12:17 am
Location: Newcastle

Re: Newcastle internet getting really slow

Post by c3066521 » Sat Feb 14, 2009 1:13 am

Anyone else still experiencing these problems? Browsing is sub-Dialup speed and I can't even come close to streaming low-quality audio... pretty pathetic.

I'm getting really sick of consistently having to work to ensure my connection can come close to anywhere near the speed I should be getting. I can understand that internet provision is not just an on and off thing, but it seems like every single month the onus is on me to provide speed tests or get a complaint ticket just to restore my service to a tolerable level.

Tox
Posts: 16
Joined: Mon Jul 10, 2006 10:12 pm
Location: Newcastle

Re: Newcastle internet getting really slow

Post by Tox » Sat Feb 14, 2009 8:34 am

Hi all,

I just did more speed tests this morning and here are a couple of my results:
SpeedTest.Net.jpg
ExetelSpeedTest.jpg
These results are pretty close to the maximum speed i usually get, so it appears the problem may have been fixed.
I'll test again after lunch during peak time and post again if things have changed (hopefully you wont hear from me again lol).

Thanks

Tox
Posts: 16
Joined: Mon Jul 10, 2006 10:12 pm
Location: Newcastle

Re: Newcastle internet getting really slow

Post by Tox » Sat Feb 14, 2009 9:15 am

Hmmmm ??

Maybe you should ignore my above post because my speeds are slow again already !!!

Only getting about 1/5 the DL speeds mentioned above !!!

Not sure whats going on and why things have changed so much in the last hour ??

Mano
Posts: 23
Joined: Wed May 12, 2004 12:26 pm
Location: Newcastle
Contact:

Re: Newcastle internet getting really slow

Post by Mano » Sat Feb 14, 2009 9:31 am

Tox mate, I'm with you, as soon as I seen your post, I gave mine a test, was at the same speeds as you.. now it's dead in the arse big time, starting to get shitty with exetel been with them for quite a number of years, now all these issues, an takes ages to get fixed! Might head over to a different ISP! Just like vodafone, shit cover now with them, might have to change! :x

JasonM

Re: Newcastle internet getting really slow

Post by JasonM » Sat Feb 14, 2009 10:13 am

Let me escalate this issue with the supplier.

owens
Posts: 15
Joined: Fri Jun 30, 2006 4:37 pm

Re: Newcastle internet getting really slow

Post by owens » Sat Feb 14, 2009 10:37 am

Hi Jason just wondering do you know how long it usually takes for the tech to look into these problems if think powertel used to send a tech to newcastle on saturdays? some idea would be great thanks. speeds a still really bad this is may latest this morning at 10.00am
Attachments
speed test 14-2-09.jpg
speed test 14-2-09.jpg (37.34 KiB) Viewed 694 times

JasonM

Re: Newcastle internet getting really slow

Post by JasonM » Sat Feb 14, 2009 11:04 am

I'm not currently sure of a timeframe, this issue has progressed to a similar issue outlined here:
http://forum.exetel.com.au/viewtopic.ph ... 33#p235133

I've escalated both these issues within our supplier today, being a weekend, I wouldn't expect a miracle.
I am currently awaiting more progress information on both speed issues.

Forky
Posts: 53
Joined: Thu May 03, 2007 4:43 pm
Location: Newcastle

Re: Newcastle internet getting really slow

Post by Forky » Sat Feb 14, 2009 2:02 pm

What about optus on the Wolfe exchange JasonM? My three speed tests are above, im connected at 13.5mbit, and can achieve 10mbit on the speed test during the day on weekdays.

c3066521
Posts: 12
Joined: Tue Sep 02, 2008 12:17 am
Location: Newcastle

Re: Newcastle internet getting really slow

Post by c3066521 » Sat Feb 14, 2009 3:41 pm

Sorry Jason I still keep timing out on the Exetel speed test. Although, my connection seemed to come good earlier this afternoon, and then reverted back to shitness after half an hour or so. Thought I'd let you know in case its helpful.

JasonM

Re: Newcastle internet getting really slow

Post by JasonM » Sat Feb 14, 2009 5:06 pm

Forky wrote:What about optus on the Wolfe exchange JasonM? My three speed tests are above, im connected at 13.5mbit, and can achieve 10mbit on the speed test during the day on weekdays.
Forky, I can find a planned outage for 23/02 - 24/02 to upgrade Wolfe exchange with additional backhaul. This is an OPTUS outage, and isn't related to Hamilton exchange, or the slow speeds reported by others in this thread.

Forky
Posts: 53
Joined: Thu May 03, 2007 4:43 pm
Location: Newcastle

Re: Newcastle internet getting really slow

Post by Forky » Sat Feb 14, 2009 5:41 pm

Awsome, Thank you.

Dittohead
Posts: 7
Joined: Thu Nov 16, 2006 9:17 pm

Re: Newcastle internet getting really slow

Post by Dittohead » Sat Feb 14, 2009 6:43 pm

Still getting results similar to others in the thread. Thanks for escalating, Jason.

Post Reply