Newcastle internet getting really slow

[JasonM]

Hi Mano,

Calm down - we have been at the mercy of our supplier and their many engineers.

I escalated the issue to someone who cares, and I got a positive response. I don't have a solid ETR on this issue yet - I'll continue escalating and pushing for updates / information.

Initial information shows this issue is with their IP Support / Capacity planning team - as initially suspected, it appears to be congestion at some point through the network. Obviously, not within a link we have direct control over.

Thanks!
Jason

EDIT: If it's of any interest, it seems this is affecting multiple customers at our supplier as well

[jauser]

I;m on the Charlestown optus exchange .Been getting dial up speeds for the last 5hrs also

[Gidget]

Please watch your language Mano - frustration should not mean that good manners desert you.

Gidget

[Tox]

Hey Mano,

I assume you are talking about the password for the ftp test JasonM told us to do ?

Just type the password testspeed when prompted and press enter....It doesnt actually appear in the command window as you type...but it is there

Regards,
Scott

[dxmn8r]

i am also on the hamilton exchange and for the last week getting 60-120KB/sec . , upload is faster than download, also upstream and downstream noise is at 12-16db , last time i checked the noise was 20th jan and downstream was 6db, upstream 12db.

Since around 20th of december was getting huge fluctuation in speed from 100-1200KB/sec , and frequent drop outs , bought a new modem which didnt fix problem , logged a ticket (1054549 - cancelled this as dropouts appeared to go away for awhile & 1116307) for the dropouts and because line was syncing at adsl2 speeds (at this stage i didnt even know about the change over (why werent customers informed of this?)

is anyone else close to the hamilton exchange getting high noise numbers ?

can i go back to adsl1 ?

wondering also how many people that were changed over to powertel adsl2+ without them knowing have very old adsl1 filters and now getting issues relating to that ?

[JasonM]

There is no option to reverse Exetel's change of supplier.

The issues being reported are being investigated on a case by case basis, and largely, the migrations have been successful.

The speed issues are being looked into, when more information is available, an update will be posted.

[Cage-au]

JasonM, can we get an update on this please?

As soon as it is considered resolved please let us know so I can make a decision to churn or not.

At the moment speeds have improved somewhat but not nearly as fast as what my ADSL1 on Telstra was.

[JasonM]

Firstly, there's never any incentive to help a customer who threatens to churn / leave. If they do it once to get a response, they will likely try it every time. We can only do so much to satisfy a customer - and thus far, in this instance, it has been to log an issue with the supplier, escalate it, and have the right people investigate.
I'm sorry if actions thus far are still not acceptable / satisfying.

An update on the issue:
Notes on one of the cases shows a possible link upgrade due after this Sunday 22/02.
Test it after Sunday, and advise if the issues remain.

[Cage-au]

Thank you for the fast reply.

I will also like to add that my mention of churning was not said to try and get a reply. Just stating a fact.

I will wait till next week before making any decision.

[Dittohead]

Thanks for the update, Jason.

[Cage-au]

Well, it seems the Powertel bandwidth upgrade has been done.

At 9am this morning I am getting a tad over 1MB/s download speed. For the first time since I was moved to Powertel I am actually getting faster speeds then when I was on Telstra ADSL1. Lets hope this continues on throughout the day.

[Tox]

Yep i agree, so far so good. But lets see what happens over the rest of the day before we celebrate !!! LOL

[JasonM]

The supplier did state the work would be complete by 6am.

Anyone still having speed issues?

[Dittohead]

Speeds at this time have returned back to normal. I might post again during peak period to see if it holds up. Thanks for all your help, Jason.

[bowserxj]

Still having dramas on my exchange, today is the worse its been.

I tested it and it came up as max download of 77kbs, i tested again 5 minutes later and now its 173kbs.

btw This is the Engadine exchange