I'm not aware of the full details behind why it has been delayed, just that the link is heavily congested. In other cases of congestion, upgrades have been forthcoming in efficient time frames, so I'm not sure why this one is taking longer. It's a standard upgrade, they do the same upgrades at many other exchanges (and have planned outages to demonstrate this).Mozzar wrote:Also, can Exetel put any pressure on Optus to fix this quicker or is it just a case where you politely request when Optus might fix it and just accept their answer as acceptable?
The TIO aren't likely to get you any outcomes here. The same situation will apply, except you as a customer would cost significantly more than other customers to supply a service to.Mozzar wrote:then infrastructure owners like Optus can let systems degrade so badly and still allow ISP's to jump on the reselling bandwagon without any concern for their customers. I constantly sync at 12Mbps but can't remember the last time I saw a quarter of that speed. I wonder what the TIO would say about this? Has anyone tried them yet?
The supplier (Optus) has advised works commence in June, for whatever reasons are relevant to Optus (and the backhaul network supplier they are using in the Wallsend exchange - it could be Telstra). As a customer of Optus, Exetel can escalate the speed issues to them, and await their resolution - which Optus appears to have already arranged.
I'll see if they are open to sharing some of the information about why it did not happen in Feb / March and why it's taking through to June, but as you likely understand - it's not really for anyone but them to know. I'm sure they don't want the negativity associated with the long running issue - so I can only assume it's either upstream supplier or maybe technical.