Fixed

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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kogi
Posts: 86
Joined: Tue Feb 10, 2004 5:35 pm

Fixed

Post by kogi » Wed Feb 18, 2009 10:54 am

FIXED
Botany Exchange
I have replaced filters. isolation tested. 10 minutes modem off reset.
Your ticket number is - 1132952

Modem Sync Rate
Data Rate: 11775 783 kbps

Exetel Speed test
Your current bandwidth reading is:

1.01 Mbps

which means you can download at 128.8 KB/sec. from our servers.
Oz Broadband
Test run on 18/02/2009 @ 10:44 AM

Mirror: Exetel
Data: 600 KB
Test Time: 5.18 secs

Your line speed is 942 kbps (0.94 Mbps).
Your download speed is 118 KB/s (0.12 MB/s).
Image
Last edited by kogi on Fri Feb 27, 2009 2:18 pm, edited 2 times in total.

JasonM

Re: Upgraded to powertel. slower speeds

Post by JasonM » Wed Feb 18, 2009 11:22 am

Your issue may be related to one which has been identified, we are still awaiting a resolution from the supplier.

Deaths_Vengeance
Posts: 10
Joined: Fri Jun 01, 2007 1:22 pm

Re: Upgraded to powertel. slower speeds

Post by Deaths_Vengeance » Wed Feb 18, 2009 11:23 am

sounds like a similar problem to me, you may want to open up a service ticket and if that still doesnt solve your issue post here again with your ticket number and your service number and the staff on the forum will try and help

kogi
Posts: 86
Joined: Tue Feb 10, 2004 5:35 pm

Re: Upgraded to powertel. slower speeds

Post by kogi » Wed Feb 18, 2009 11:29 am

I am unable to open a service ticket because the system doesn't allow me to put in an email address *sigh*
I've posted in another section to try to resolve that.

JasonM

Re: Upgraded to powertel. slower speeds

Post by JasonM » Wed Feb 18, 2009 11:32 am

Powertel / AAPT services in selected areas are being affected by supplier network issues, this may be the same issue for you.

Where the helpdesk is not accepting an email address, you can email residentialsupport@exetel.com.au with your issue, and we can also look at the helpdesk email address issue.

kogi
Posts: 86
Joined: Tue Feb 10, 2004 5:35 pm

Re: Upgraded to powertel. slower speeds

Post by kogi » Wed Feb 18, 2009 11:44 am

Your ticket number is - 1132952

kogi
Posts: 86
Joined: Tue Feb 10, 2004 5:35 pm

Re: Upgraded to powertel. slower speeds

Post by kogi » Thu Feb 19, 2009 9:24 am

It's improved today. But still no where near what I should be getting for 11659 kbps sync

Data Rate: 11659 783 kbps

Image
Your current bandwidth reading is:

2.40 Mbps

which means you can download at 307.75 KB/sec. from our servers.
Test run on 19/02/2009 @ 09:13 AM

Mirror: Exetel
Data: 3 MB
Test Time: 10.82 secs

Your line speed is 2.26 Mbps (2264 kbps).
Your download speed is 283 KB/s (0.28 MB/s).

Also does this support guy know what he is doing?
Thank you for your e-mail.

Please finds that your speed test results are excellent; I cannot see any issue with your speed.
150 Opening ASCII mode data connection for 5mb-filetest.bin (5242803 bytes)
> 226 Transfer complete.
> ftp: 5263345 bytes received in 23.92Seconds 220.02Kbytes/sec.

kogi
Posts: 86
Joined: Tue Feb 10, 2004 5:35 pm

Re: Upgraded to powertel. slower speeds

Post by kogi » Fri Feb 20, 2009 10:25 am

Slowly getting better

Data Rate : 10173 783 kbps
Broadband Speed Test Results

Test run on 20/02/2009 @ 10:11 AM

Mirror: Exetel
Data: 3 MB
Test Time: 8.46 secs

Your line speed is 2.9 Mbps (2897 kbps).
Your download speed is 362 KB/s (0.35 MB/s).
Image
Your current bandwidth reading is:

2.96 Mbps

which means you can download at 379.21 KB/sec. from our servers.
220 vnfc-01 FTP server ready
User (usage.request.com.au:(none)): speedtest
331 Password required for speedtest.
Password:
230 Anonymous access granted, restrictions apply.
ftp> binary
200 Type set to I
ftp> get 5mb-filetest.bin
200 PORT command successful
150 Opening BINARY mode data connection for 5mb-filetest.bin (5242803 bytes)
226 Transfer complete.
ftp: 5242803 bytes received in 14.25Seconds 367.92Kbytes/sec.

kogi
Posts: 86
Joined: Tue Feb 10, 2004 5:35 pm

Re: Fixed

Post by kogi » Fri Feb 27, 2009 2:23 pm

Yippi Ki Yay

Image
Your current bandwidth reading is:

9.86 Mbps

which means you can download at 1.23 MB/sec. from our servers.

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