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Fixed

Posted: Wed Feb 18, 2009 10:54 am
by kogi
FIXED
Botany Exchange
I have replaced filters. isolation tested. 10 minutes modem off reset.
Your ticket number is - 1132952

Modem Sync Rate
Data Rate: 11775 783 kbps

Exetel Speed test
Your current bandwidth reading is:

1.01 Mbps

which means you can download at 128.8 KB/sec. from our servers.
Oz Broadband
Test run on 18/02/2009 @ 10:44 AM

Mirror: Exetel
Data: 600 KB
Test Time: 5.18 secs

Your line speed is 942 kbps (0.94 Mbps).
Your download speed is 118 KB/s (0.12 MB/s).
Image

Re: Upgraded to powertel. slower speeds

Posted: Wed Feb 18, 2009 11:22 am
by JasonM
Your issue may be related to one which has been identified, we are still awaiting a resolution from the supplier.

Re: Upgraded to powertel. slower speeds

Posted: Wed Feb 18, 2009 11:23 am
by Deaths_Vengeance
sounds like a similar problem to me, you may want to open up a service ticket and if that still doesnt solve your issue post here again with your ticket number and your service number and the staff on the forum will try and help

Re: Upgraded to powertel. slower speeds

Posted: Wed Feb 18, 2009 11:29 am
by kogi
I am unable to open a service ticket because the system doesn't allow me to put in an email address *sigh*
I've posted in another section to try to resolve that.

Re: Upgraded to powertel. slower speeds

Posted: Wed Feb 18, 2009 11:32 am
by JasonM
Powertel / AAPT services in selected areas are being affected by supplier network issues, this may be the same issue for you.

Where the helpdesk is not accepting an email address, you can email residentialsupport@exetel.com.au with your issue, and we can also look at the helpdesk email address issue.

Re: Upgraded to powertel. slower speeds

Posted: Wed Feb 18, 2009 11:44 am
by kogi
Your ticket number is - 1132952

Re: Upgraded to powertel. slower speeds

Posted: Thu Feb 19, 2009 9:24 am
by kogi
It's improved today. But still no where near what I should be getting for 11659 kbps sync

Data Rate: 11659 783 kbps

Image
Your current bandwidth reading is:

2.40 Mbps

which means you can download at 307.75 KB/sec. from our servers.
Test run on 19/02/2009 @ 09:13 AM

Mirror: Exetel
Data: 3 MB
Test Time: 10.82 secs

Your line speed is 2.26 Mbps (2264 kbps).
Your download speed is 283 KB/s (0.28 MB/s).

Also does this support guy know what he is doing?
Thank you for your e-mail.

Please finds that your speed test results are excellent; I cannot see any issue with your speed.
150 Opening ASCII mode data connection for 5mb-filetest.bin (5242803 bytes)
> 226 Transfer complete.
> ftp: 5263345 bytes received in 23.92Seconds 220.02Kbytes/sec.

Re: Upgraded to powertel. slower speeds

Posted: Fri Feb 20, 2009 10:25 am
by kogi
Slowly getting better

Data Rate : 10173 783 kbps
Broadband Speed Test Results

Test run on 20/02/2009 @ 10:11 AM

Mirror: Exetel
Data: 3 MB
Test Time: 8.46 secs

Your line speed is 2.9 Mbps (2897 kbps).
Your download speed is 362 KB/s (0.35 MB/s).
Image
Your current bandwidth reading is:

2.96 Mbps

which means you can download at 379.21 KB/sec. from our servers.
220 vnfc-01 FTP server ready
User (usage.request.com.au:(none)): speedtest
331 Password required for speedtest.
Password:
230 Anonymous access granted, restrictions apply.
ftp> binary
200 Type set to I
ftp> get 5mb-filetest.bin
200 PORT command successful
150 Opening BINARY mode data connection for 5mb-filetest.bin (5242803 bytes)
226 Transfer complete.
ftp: 5242803 bytes received in 14.25Seconds 367.92Kbytes/sec.

Re: Fixed

Posted: Fri Feb 27, 2009 2:23 pm
by kogi
Yippi Ki Yay

Image
Your current bandwidth reading is:

9.86 Mbps

which means you can download at 1.23 MB/sec. from our servers.