Recently upgraded to Powertel. Very slow ADSL2+ Speed

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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Maverick08
Posts: 2
Joined: Sun Feb 15, 2009 7:38 pm
Location: Bankstown

Recently upgraded to Powertel. Very slow ADSL2+ Speed

Post by Maverick08 » Sat Feb 21, 2009 5:59 pm

Hi All!

About two weeks ago i was recently upgraded from adsl 8mb to powertel ADSL2+. Since the upgrade my internet speed has been consistently slow. I have done the isolation test , reset the modem at 10 minutes interval and even change filters but with no success. I live 1.2km away from the bankstown exchange so i expect to be getting at least 3mb in the connection speed. This was not the case. Here are some of the tests that i have done to show you what i meant. Jason if you are reading this can you please help! My ticket number is 1139916. Thank you!


Your current bandwidth reading is:

605.30kbps

which means you can download at 75.66 KB/sec. from our servers.


Broadband Speed Test Results

Test run on 21/02/2009 @ 05:54 PM

Mirror: Exetel
Data: 3 MB
Test Time: 42 secs

Your line speed is 583 kbps (0.58 Mbps).
Your download speed is 73 KB/s (0.07 MB/s).


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Deaths_Vengeance
Posts: 10
Joined: Fri Jun 01, 2007 1:22 pm

Re: Recently upgraded to Powertel. Very slow ADSL2+ Speed

Post by Deaths_Vengeance » Sat Feb 21, 2009 8:38 pm

its nice to know im still not the only one. its a problem with the wholesaler from what ive read. launch a ticket from the members faclility and they will look into it for you.

Dazzled
Volunteer Site Admin
Posts: 6003
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Recently upgraded to Powertel. Very slow ADSL2+ Speed

Post by Dazzled » Sat Feb 21, 2009 8:41 pm

Maverick, you will make it easier to look at your problem as a whole if you could log into your modem, and post the line status - the figures for attenuation, noise margin and speed, both up and down.

Maverick08
Posts: 2
Joined: Sun Feb 15, 2009 7:38 pm
Location: Bankstown

Re: Recently upgraded to Powertel. Very slow ADSL2+ Speed

Post by Maverick08 » Sun Feb 22, 2009 4:13 pm

Looks like my exchange has its bandwidth upgraded. Im now getting the ADSL2+ speed which im suppose to have. Thank you exetel and the all the staff that looks into the matter. :) . I hope those who have the same problem that i have will get their fixed soon.


Broadband Speed Test Results

Test run on 22/02/2009 @ 04:12 PM

Mirror: Exetel
Data: 3 MB
Test Time: 2.09 secs

Your line speed is 11.7 Mbps (11698 kbps).
Your download speed is 1.43 MB/s (1462 KB/s).

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