Packet Loss, Low Speeds.

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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Maldark
Posts: 9
Joined: Fri Jan 26, 2007 2:01 am
Location: Newcastle, NSW

Packet Loss, Low Speeds.

Post by Maldark » Fri Feb 27, 2009 10:12 pm

Check this out, I'm on Optus ADSL2+ I'm currently synced at 15668 kbps/812 kbps and these are my speeds.

Test run on 27/02/2009 @ 09:52 PM

Mirror: Exetel
Data: 3 MB
Test Time: 189.49 secs

Your line speed is 129 kbps (0.13 Mbps).
Your download speed is 16 KB/s (0.02 MB/s).

Test run on 27/02/2009 @ 09:56 PM

Mirror: Exetel
Data: 3 MB
Test Time: 127.11 secs

Your line speed is 193 kbps (0.19 Mbps).
Your download speed is 24 KB/s (0.02 MB/s).

With more tests done through Exetel here.

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On top of these tests I did pings to google and exetel to find I've got huge amounts of packet loss.

Pinging http://www.google.com/
Ping statistics for 66.249.89.99:
Packets: Sent = 448, Received = 415, Lost = 33 (7% loss),
Approximate round trip times in milli-seconds:
Minimum = 188ms, Maximum = 327ms, Average = 271ms

Pinging http://www.exetel.com.au
Ping statistics for 220.233.0.9:
Packets: Sent = 236, Received = 214, Lost = 22 (9% loss),
Approximate round trip times in milli-seconds:
Minimum = 87ms, Maximum = 187ms, Average = 150ms

I've done isolation tests, I've only got one phone anyway and this problem only started in the last couple of days, progressively getting worse. I know the problem's not my local network, my local pings return 0% loss and <1ms ping. I lodged a ticket tonight ( #1161117) but thought I'd try here for any additional suggestions.

I just remembered, while trying to troubleshoot this problem I restarted my modem several times and it's been taking up to, or greater than 10mins to find sync each time, there's definatly something going on here.

Any help is appreciated :D I'm not in a huge hurry, but it is a little inconvenient, I was looking forward to playing some Left 4 Dead tonight. That and I was planning on using the rest of my off-peak quota tonight, but if this dosn't fix itself dosn't look like i'll be able to :(.

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: Packet Loss, Low Speeds.

Post by CoreyPlover » Sun Mar 01, 2009 2:44 pm

As you have already tried an isolation test I think your issue can be best addressed via your fault ticket. You could, however, try an alternate modem if at all available. This is the best way to rule out local network issues.

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