Unnecessarily being pointed to blocked.exetel.com.au

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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toast
Posts: 103
Joined: Tue Sep 26, 2006 1:52 pm

Unnecessarily being pointed to blocked.exetel.com.au

Post by toast » Fri Mar 27, 2009 3:13 am

Hi,

This month I seemed to have been put onto the 'you've gone over the limit, do you accept the excess charges' numerous times. Dispite having the 'yes I want to be shaped' checkboxes ticked in the user facilities. It happened at the start of the month when i had zero usage, and also each day for the last few days. It's not immediately after the midnight/midday switch over, but a few hours into the new peak/off peak zone.

Thanks,
Clive

vk3xem
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Joined: Wed Apr 23, 2008 6:45 pm
Location: HEALESVILLE
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Re: Unnecessarily being pointed to blocked.exetel.com.au

Post by vk3xem » Sat Mar 28, 2009 4:13 pm

Try lodging a ticket with Exetel.
The views I present are that of my own and NOT of any organisation I may belong to.

73 de Simon, VK3XEM

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: Unnecessarily being pointed to blocked.exetel.com.au

Post by CoreyPlover » Sat Mar 28, 2009 4:34 pm

Sounds like an unfortunate repeat of an issue that occurred in January / February. A support ticket or an email to residentialsupport@exetel.com.au should be able to sort it out

toast
Posts: 103
Joined: Tue Sep 26, 2006 1:52 pm

Re: Unnecessarily being pointed to blocked.exetel.com.au

Post by toast » Mon Mar 30, 2009 7:01 pm

CoreyPlover wrote:Sounds like an unfortunate repeat of an issue that occurred in January / February. A support ticket or an email to residentialsupport@exetel.com.au should be able to sort it out
Yeah, next time it happens I'll make sure I lodge a ticket.

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