Exetel customer help forum

Hi guys. I have being going through trouble shooting with tech support via the online ticket system for an ongoing connection problem.

This afternoon around 5.30pm my connection went down with a total loss of DSL sync. When it didn't come back up I checked my emails on my mobile. At 5.26pm I'd received an email from support saying they had changed my profile. The loss of sync seems to coincide with this change.

I have retickted support. But hoping for speedy response.
Ticket no: 1255592.

Cheers guys.

*EDIT* I no longer have any tone on the phone line. This was present yesterday when I was going through the trouble shooting.

The line test is failing with equipment connected.

I've changed the profile to 12Mbps, this should restore ADSL line sync - the likely reason you lost it to start with is because your modem may be set to ADSL2+ instead of multimode (ADSL1 profile was applied for stability)..

Thanks for the quick fix JasonM.

Yeh it was set to adsl2+. Sorry.

I have replied to the ticket in reguards to organising the line testing.