no traffic every5~10 minute(>2months since day 1 with exetel

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
stock99
Posts: 19
Joined: Fri May 08, 2009 10:41 am
Location: Dandenong North

Re: drop of every5~10 minute

Post by stock99 » Thu Jun 04, 2009 4:27 pm

spoken to the tech and he mention will called back in 30 min. But have been waiting since 11am this morning.

stock99
Posts: 19
Joined: Fri May 08, 2009 10:41 am
Location: Dandenong North

Re: drop of every5~10 minute

Post by stock99 » Wed Jun 10, 2009 8:17 pm

just did a ping test when download 2 file and online game, I die alot because the unstable connection
ADSL2: 512K profile

Code: Select all

Router>en
Password:
Router#ping
Protocol [ip]:
Target IP address: 192.189.54.17
Repeat count [5]: 1000000
Datagram size [100]:
Timeout in seconds [2]:
Extended commands [n]:
Sweep range of sizes [n]:
Type escape sequence to abort.
Sending 1000000, 100-byte ICMP Echos to 192.189.54.17, timeout is 2 seconds:
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ADSL2: 8M profile

Code: Select all

Router>en
Password:
Router#ping
Protocol [ip]:
Target IP address: 192.189.54.17
Repeat count [5]: 1000000
Datagram size [100]:
Timeout in seconds [2]:
Extended commands [n]:
Sweep range of sizes [n]:
Type escape sequence to abort.
Sending 1000000, 100-byte ICMP Echos to 192.189.54.17, timeout is 2 seconds:
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Success rate is 99 percent (5538/5549), round-trip min/avg/max = 32/39/228 ms
ps: The 8m profile 'appear' to be have less lost packet but that's because the Tech support change my profile and I was not downloading anything yet in the beginning of ping test.

stock99
Posts: 19
Joined: Fri May 08, 2009 10:41 am
Location: Dandenong North

Re: drop of every5~10 minute

Post by stock99 » Thu Jun 11, 2009 6:22 pm

spoken to Davin on 10/06/2009 and he promised me that my case will be looked up by engineer.
Today ,11/06/2009 , I called again to follow up and Himantha told me engineering will look into it and someone will call me by 12/06/2009 lunch time.

When I request the time frame for my incidence to be resolved. Himantha can not give me specific time frame.

This response is no where close to satisfaction and I have been patient for the past one month for this issue.

I hope it can be resolve soon.

below is another ping test done around 5~6pm

Code: Select all

ping test done from modem (NOT MY PC).
Router>en
Password:
Router#ping
Protocol [ip]:
Target IP address: 192.189.54.17
Repeat count [5]: 1000000
Datagram size [100]:
Timeout in seconds [2]:
Extended commands [n]:
Sweep range of sizes [n]:
Type escape sequence to abort.
Sending 1000000, 100-byte ICMP Echos to 192.189.54.17, timeout is 2 seconds:
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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stock99
Posts: 19
Joined: Fri May 08, 2009 10:41 am
Location: Dandenong North

Re: drop of every5~10 minute

Post by stock99 » Fri Jun 12, 2009 2:07 am

Just look up the syslog and found there are some drop out on my atm0 interface.
Could be the support guys doing some test?

Code: Select all

Jun 11 09:14:49 192.168.1.1 100: Jun 10 23:07:17.309: %LINEPROTO-5-UPDOWN: Line protocol on Interface ATM0, changed state to up
Jun 11 10:56:15 192.168.1.1 101: Jun 11 00:48:36.083: %LINK-3-UPDOWN: Interface ATM0, changed state to down
Jun 11 10:56:15 192.168.1.1 102: Jun 11 00:48:37.083: %LINEPROTO-5-UPDOWN: Line protocol on Interface ATM0, changed state to down
Jun 11 10:56:34 192.168.1.1 103: Jun 11 00:48:54.614: %LINK-3-UPDOWN: Interface ATM0, changed state to up
Jun 11 10:56:34 192.168.1.1 104: Jun 11 00:48:55.614: %LINEPROTO-5-UPDOWN: Line protocol on Interface ATM0, changed state to up
Jun 11 11:37:00 192.168.1.1 105: Jun 11 01:29:17.713: %LINK-3-UPDOWN: Interface ATM0, changed state to down
Jun 11 11:37:00 192.168.1.1 106: Jun 11 01:29:18.712: %LINEPROTO-5-UPDOWN: Line protocol on Interface ATM0, changed state to down
Jun 11 11:37:26 192.168.1.1 107: Jun 11 01:29:43.937: %LINK-3-UPDOWN: Interface ATM0, changed state to up
Jun 11 11:37:26 192.168.1.1 108: Jun 11 01:29:44.937: %LINEPROTO-5-UPDOWN: Line protocol on Interface ATM0, changed state to up
Jun 11 11:44:35 192.168.1.1 109: Jun 11 01:36:52.480: %LINK-3-UPDOWN: Interface ATM0, changed state to down
Jun 11 11:44:35 192.168.1.1 110: Jun 11 01:36:53.480: %LINEPROTO-5-UPDOWN: Line protocol on Interface ATM0, changed state to down
Jun 11 11:44:56 192.168.1.1 111: Jun 11 01:37:13.826: %LINK-3-UPDOWN: Interface ATM0, changed state to up
Jun 11 11:44:56 192.168.1.1 112: Jun 11 01:37:14.826: %LINEPROTO-5-UPDOWN: Line protocol on Interface ATM0, changed state to up
Jun 11 15:39:20 192.168.1.1 113: Jun 11 05:31:22.807: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet3, changed state to down
Jun 11 15:39:21 192.168.1.1 114: Jun 11 05:31:23.815: %LINK-3-UPDOWN: Interface FastEthernet3, changed state to up
Jun 11 15:39:21 192.168.1.1 115: Jun 11 05:31:24.814: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet3, changed state to up
Jun 11 15:39:21 192.168.1.1 115: Jun 11 05:31:24.814: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet3, changed state to up
Jun 11 17:16:46 192.168.1.1 116: Jun 11 07:08:42.055: %LINK-3-UPDOWN: Interface ATM0, changed state to down
Jun 11 17:16:46 192.168.1.1 117: Jun 11 07:08:43.054: %LINEPROTO-5-UPDOWN: Line protocol on Interface ATM0, changed state to down
Jun 11 17:17:12 192.168.1.1 118: Jun 11 07:09:08.459: %LINK-3-UPDOWN: Interface ATM0, changed state to up
Jun 11 17:17:12 192.168.1.1 119: Jun 11 07:09:09.459: %LINEPROTO-5-UPDOWN: Line protocol on Interface ATM0, changed state to up
Jun 11 17:39:38 192.168.1.1 120: Jun 11 07:31:33.391: %LINK-3-UPDOWN: Interface ATM0, changed state to down
Jun 11 17:39:38 192.168.1.1 121: Jun 11 07:31:34.390: %LINEPROTO-5-UPDOWN: Line protocol on Interface ATM0, changed state to down
Jun 11 17:40:03 192.168.1.1 122: Jun 11 07:31:58.072: %LINK-3-UPDOWN: Interface ATM0, changed state to up
Jun 11 17:40:03 192.168.1.1 123: Jun 11 07:31:59.071: %LINEPROTO-5-UPDOWN: Line protocol on Interface ATM0, changed state to up
Jun 11 18:10:32 192.168.1.1 124: Jun 11 08:02:25.567: %LINK-3-UPDOWN: Interface ATM0, changed state to down
Jun 11 18:10:32 192.168.1.1 125: Jun 11 08:02:26.566: %LINEPROTO-5-UPDOWN: Line protocol on Interface ATM0, changed state to down
Jun 11 18:10:54 192.168.1.1 126: Jun 11 08:02:47.556: %LINK-3-UPDOWN: Interface ATM0, changed state to up
Jun 11 18:10:54 192.168.1.1 127: Jun 11 08:02:48.556: %LINEPROTO-5-UPDOWN: Line protocol on Interface ATM0, changed state to up
Jun 11 19:01:49 192.168.1.1 128: Jun 11 08:53:39.041: %LINK-3-UPDOWN: Interface ATM0, changed state to down
Jun 11 19:01:49 192.168.1.1 129: Jun 11 08:53:40.041: %LINEPROTO-5-UPDOWN: Line protocol on Interface ATM0, changed state to down
Jun 11 19:02:07 192.168.1.1 130: Jun 11 08:53:56.740: %LINK-3-UPDOWN: Interface ATM0, changed state to up
Jun 11 19:02:07 192.168.1.1 131: Jun 11 08:53:57.740: %LINEPROTO-5-UPDOWN: Line protocol on Interface ATM0, changed state to up
Jun 11 19:59:40 192.168.1.1 132: Jun 11 09:51:25.793: %LINK-3-UPDOWN: Interface ATM0, changed state to down
Jun 11 19:59:40 192.168.1.1 133: Jun 11 09:51:26.793: %LINEPROTO-5-UPDOWN: Line protocol on Interface ATM0, changed state to down
Jun 11 20:00:00 192.168.1.1 134: Jun 11 09:51:45.808: %LINK-3-UPDOWN: Interface ATM0, changed state to up
Jun 11 20:00:00 192.168.1.1 135: Jun 11 09:51:46.807: %LINEPROTO-5-UPDOWN: Line protocol on Interface ATM0, changed state to up
Jun 11 20:56:30 192.168.1.1 136: Jun 11 10:48:12.412: %LINK-3-UPDOWN: Interface ATM0, changed state to down
Jun 11 20:56:30 192.168.1.1 137: Jun 11 10:48:13.412: %LINEPROTO-5-UPDOWN: Line protocol on Interface ATM0, changed state to down
Jun 11 20:56:52 192.168.1.1 138: Jun 11 10:48:34.906: %LINK-3-UPDOWN: Interface ATM0, changed state to up
Jun 11 20:56:52 192.168.1.1 139: Jun 11 10:48:35.905: %LINEPROTO-5-UPDOWN: Line protocol on Interface ATM0, changed state to up
When try to use internet again at 2am 12/06/2009, I found i can't browse anything but only google search (icmp ping is fine though??). The page just took forever to load. Have to reboot my modem to get back to normal browsing capability.

stock99
Posts: 19
Joined: Fri May 08, 2009 10:41 am
Location: Dandenong North

Re: drop of every5~10 minute

Post by stock99 » Tue Jun 23, 2009 11:52 am

another supplier tech come to fix whatever issue they belive were.
Still, that doesn't get out of the packet drop hell.

no online game, annoyed half-way stopped stramming and smashing F5 because page not loaded, failed download file,etc. The list goes on.

stock99
Posts: 19
Joined: Fri May 08, 2009 10:41 am
Location: Dandenong North

Re: drop of every5~10 minute

Post by stock99 » Fri Jul 17, 2009 8:41 am

issue remained.
still no fix.

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: drop of every5~10 minute(>2months since start with exetel)

Post by CoreyPlover » Fri Jul 17, 2009 9:31 am

I will bring this thread to the attention of an Exetel engineer

JasonM

Re: drop of every5~10 minute(>2months since start with exetel)

Post by JasonM » Fri Jul 17, 2009 9:36 am

I've been emailing you - I replied moments ago.
The issue isn't DSL drop outs.

stock99
Posts: 19
Joined: Fri May 08, 2009 10:41 am
Location: Dandenong North

Re: drop of every5~10 minute(>2months since start with exetel)

Post by stock99 » Tue Aug 11, 2009 12:02 pm

just experienced drop out (ie. no modem sync on the weekend). The outage last more than a few minutes. I dont' have time to wait to measure how long the outage is but when i come back 4 hours later the connection is back.


Apart from this no-sync drop off I managed to catch up, the "key issue" of this form thread is about my router keep unable to receive (or maybe send as well, but i am unable to measure that from my end) from time to time. This is affecting everything from online gaming, voip , ssh connection, remote desktop to a remote site pc and msn drop off, etc.


The key issue to date 11/08/2009 STILL persist. I am only concern with this issue being work out (started from day1 adsl connected). Don't really care which subforum this topic should belong to, feel free to move the entire topic to a more appropriate section of forum.

ps: i edited the topic of title to better reflect the issue. If you can think of better or more precise title , I am happy to change it.

stock99
Posts: 19
Joined: Fri May 08, 2009 10:41 am
Location: Dandenong North

Re: no traffic every5~10 minute(>2months since day 1 with exetel

Post by stock99 » Tue Aug 11, 2009 12:57 pm

i managed to pull some data from syslog server collecting the off-sync drop issue from my modem.

The ATM interface simply just drop. Not so much the case before.

I attached a full syslog for you analysis.


ps: the syslog server setup on June.
ps2: the atm0 down *at the same time* with ethernet down might due to test or me doing manual router reboot in hope that it will reduce the no-traffic syndrome. Ones without ethernet down at the same time with ATM or dialer interface will be the ones to look at.
Attachments
cisco.log.zip
please unzipped it.
(38.51 KiB) Downloaded 41 times

thejeg

Re: no traffic every5~10 minute(>2months since day 1 with exetel

Post by thejeg » Tue Aug 11, 2009 4:59 pm

Hi stock99,
stock99 wrote:i managed to pull some data from syslog server collecting the off-sync drop issue from my modem.

The ATM interface simply just drop. Not so much the case before.

I attached a full syslog for you analysis.


ps: the syslog server setup on June.
ps2: the atm0 down *at the same time* with ethernet down might due to test or me doing manual router reboot in hope that it will reduce the no-traffic syndrome. Ones without ethernet down at the same time with ATM or dialer interface will be the ones to look at.
I have requested one of our network engineers to look in to your issue more closely.

Cheers,
Tj

thejeg

Re: no traffic every5~10 minute(>2months since day 1 with exetel

Post by thejeg » Wed Aug 12, 2009 11:21 am

Hi stock99,
thejeg wrote:Hi stock99,
stock99 wrote:i managed to pull some data from syslog server collecting the off-sync drop issue from my modem.

The ATM interface simply just drop. Not so much the case before.

I attached a full syslog for you analysis.


ps: the syslog server setup on June.
ps2: the atm0 down *at the same time* with ethernet down might due to test or me doing manual router reboot in hope that it will reduce the no-traffic syndrome. Ones without ethernet down at the same time with ATM or dialer interface will be the ones to look at.
I have requested one of our network engineers to look in to your issue more closely.

Cheers,
Tj
After checking your sys logs, reports, test results etc.. obtained, we highly recommend you check an other modem (This is for testing purposes only) as our wholesale supplier can not replicate the issue you are reporting.

Cheers,
Tj

Martin V
Exetel Staff
Posts: 464
Joined: Wed Nov 08, 2006 12:38 pm
Location: Sydney where else :P

Re: no traffic every5~10 minute(>2months since day 1 with exetel

Post by Martin V » Wed Dec 16, 2009 9:52 am

Hello stock99,

Are you still experiencing problems after another modem has been tested?

Martin
Martin
eXeTeL Support

thomashouseman
Posts: 750
Joined: Thu Mar 18, 2004 12:06 pm
Location: Toongabbie
Contact:

Re: no traffic every5~10 minute(>2months since day 1 with exetel

Post by thomashouseman » Wed Dec 16, 2009 11:33 am

Martin V wrote:Hello stock99,

Are you still experiencing problems after another modem has been tested?

Martin
Wow, a four month follow-up...

JasonM

Re: no traffic every5~10 minute(>2months since day 1 with exetel

Post by JasonM » Wed Dec 16, 2009 11:37 am

thomashouseman wrote:Wow, a four month follow-up...
The EU didn't reply to Theje..

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