ADSL2+ Wallsend exchange again

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
MRisos
Posts: 23
Joined: Thu Jul 06, 2006 1:51 pm

ADSL2+ Wallsend exchange again

Post by MRisos » Mon May 25, 2009 9:51 pm

Once again speeds during peak are slowing down..

Your current bandwidth reading is:

2.89 Mbps

which means you can download at 369.35 KB/sec. from our servers.

also ping time have doubled.. pings used to be 23ms~
Pinging exetel.com.au [220.233.0.9] with 32 bytes of data:
Reply from 220.233.0.9: bytes=32 time=43ms TTL=61
Reply from 220.233.0.9: bytes=32 time=43ms TTL=61
Reply from 220.233.0.9: bytes=32 time=44ms TTL=61
Reply from 220.233.0.9: bytes=32 time=44ms TTL=61

Same problem from users on the Wallsend exchange..
http://forums.whirlpool.net.au/forum-re ... 75090&p=33

Image

JasonM

Re: ADSL2+ Wallsend exchange again

Post by JasonM » Mon May 25, 2009 10:17 pm

That shouldn't be the wallsend exchange, the capacity would have been upgraded from 30Mbps to 155Mbps.

Are the results consistent?

MRisos
Posts: 23
Joined: Thu Jul 06, 2006 1:51 pm

Re: ADSL2+ Wallsend exchange again

Post by MRisos » Tue May 26, 2009 8:04 am

Well, im not really complaining about the speeds they are just up and down most of the time i max out my line sync just on some occasions it will drop to 300kb/s or lower which i thought wouldnt happen from the upgrade.. also with the pings why would they have doubled?

my friend on the cardiff exchange gets 23ms~ ping and 99% of the time max line sync so i think it is the exchange.

I'll let the other users from exetel and the wallsend exchange post there results.


Read this post..
http://forums.whirlpool.net.au/forum-re ... &p=32#r632

apat
Posts: 35
Joined: Sat Mar 19, 2005 10:39 am

Re: ADSL2+ Wallsend exchange again

Post by apat » Tue May 26, 2009 8:20 pm

Hello again,

There is definitely something strange which has occurred at Wallsend exchange. Speed wise, my connection is now superb, and I personally don't have a speed problem (I've just completed a speed test and achieved 803KB/s on a 7500 downstream sync).

I have however been running Pingplotter constantly since the exchange upgrade took place, pinging the Exetel DNS, and at 20/5/09 00:46:51 I experienced a 1 minute droupout, and pings on my connection simply doubled to the range of 58-60ms once the connection came back up. Before this dropout, since the exchange upgrade my pings were a very pleasing 28-30ms. Since the dropout, my pings have not dropped below 57ms. I waited several days before reporting it just in case it was only temporary, but it would appear that it may be permanent.

The Pingplotter image of this dropout and ping increase is at http://home.exetel.com.au/apat/pingincrease.png

I have been in contact with others on Optus hardware from Internode, Exetel and also Westnet, all reporting that their pings have exactly doubled (for example, one Westnet user that I have been talking to has had his pings increase from 25ms to 50ms at the same time that my pings changed).

Any help with this would be greatly appreciated. Thanks again,

apat.

apat
Posts: 35
Joined: Sat Mar 19, 2005 10:39 am

Re: ADSL2+ Wallsend exchange again

Post by apat » Thu May 28, 2009 10:21 pm

Jason (or anyone)...Is this something I/we should be logging a support ticket for? Or are you able to get in contact with Optus to find out what has caused this jump in pings? I suspect that they simply aren't aware that this jump has happened, especially considering pings were perfect immediately following the backhaul upgrade.

apat
Posts: 35
Joined: Sat Mar 19, 2005 10:39 am

Re: ADSL2+ Wallsend exchange again

Post by apat » Fri Jun 05, 2009 7:58 am

Nevermind. At 1:37am yesterday my pings dropped by 50% and returned to 30ms just as quickly and mysteriously as they increased 2 weeks ago.

Now we sit and wait to see what else Optus throws at us.

http://home.exetel.com.au/apat/pingdecrease.png

JasonM

Re: ADSL2+ Wallsend exchange again

Post by JasonM » Fri Jun 05, 2009 9:29 am

It might be related to this:
http://forum.exetel.com.au/viewtopic.ph ... 3&e=246973

I did ask Optus, no reply as yet.

apat
Posts: 35
Joined: Sat Mar 19, 2005 10:39 am

Re: ADSL2+ Wallsend exchange again

Post by apat » Sat Jun 20, 2009 11:39 pm

Hi Jason,

Did Optus ever get back to you as to whether the general latency increase in your link above was the culprit?

I'm still running Pingplotter 24/7, and after a few weeks of solid 30ms pings, at 19/6/09 11:33am my pings again jumped to ~60ms, and have remained there ever since.

No doubt they will again fall to 30ms at some point in the near future, but this constant doubling an halving of latency is very strange, and a little annoying where gaming is concerned.

Can you please pressure Optus again for an explanation? It would be very very much appreciated.

Cheers,

Apat.

JasonM

Re: ADSL2+ Wallsend exchange again

Post by JasonM » Sun Jun 21, 2009 12:14 am

I had the same, already asked Optus.
It was a routing error last time, I'm seeing similar again, I did ask Optus late Friday, hopefully they'll fix it again soon.

It's important to note that latency on any of our / the supplier networks is never guaranteed.

MRisos
Posts: 23
Joined: Thu Jul 06, 2006 1:51 pm

Re: ADSL2+ Wallsend exchange again

Post by MRisos » Sun Jun 21, 2009 10:50 am

Why does this keep happening JasonM? my connection was perfect for a while pings were 22ms~ speed tests most of the time were 1.4mb/s~ now my connection is rubbish i really hope they fix the routing issue permanently.

JasonM

Re: ADSL2+ Wallsend exchange again

Post by JasonM » Sun Jun 21, 2009 11:04 am

If I knew why, I'd tell you.
Suppliers are ran by people too. People do stupid things from time to time.

The speeds don't seem affected by the routing issue, I get 24Mbps sync, and my speeds are OK. I was getting 1.7MB/sec midnight last night from Exetel's mirror.

MRisos
Posts: 23
Joined: Thu Jul 06, 2006 1:51 pm

Re: ADSL2+ Wallsend exchange again

Post by MRisos » Sun Jun 21, 2009 11:07 am

Well i have no idea whats wrong with my connection...

Your current bandwidth reading is:

390.90kbps

which means you can download at 48.86 KB/sec. from our servers.

Image

JasonM

Re: ADSL2+ Wallsend exchange again

Post by JasonM » Sun Jun 21, 2009 11:15 am

Image

The speeds are normal (it's not going to max out my link, but those show it's not slow).
You are on wallsend exchange, it's not likely to be congested again already..

Are you using wireless?

MRisos
Posts: 23
Joined: Thu Jul 06, 2006 1:51 pm

Re: ADSL2+ Wallsend exchange again

Post by MRisos » Sun Jun 21, 2009 11:19 am

No ethernet cat6 to billion 7800n since the pings doubled the connection slowed right down...

apat can you post some tests??

seems im getting similar speeds to this thread.. http://forum.exetel.com.au/viewtopic.php?f=226&t=32472

apat
Posts: 35
Joined: Sat Mar 19, 2005 10:39 am

Re: ADSL2+ Wallsend exchange again

Post by apat » Sun Jun 21, 2009 12:35 pm

MRisos wrote:apat can you post some tests??
Speeds do indeed seem to be affected at present. I'm currently synched at (with a Billion 7404VGP-M):

Upstream 816700
Downstream 7763500

While my pings were down at 30ms a week or so ago, speeds of 750KB/s+ were easily achievable. But now:

Image

While from ozspeedtest.com:

Test run on 21/06/2009 @ 12:25 PM

Mirror: Exetel
Data: 3 MB
Test Time: 22.19 secs

Your line speed is 1.1 Mbps (1104 kbps).
Your download speed is 138 KB/s (0.13 MB/s).


Jason, let me know if there are any other tests which I can perform to help our case. I've still got Pingplotter running, just in case Optus want to know the exact time when the latency rose and fell.

Once again, going back to a Tel$tra port is looking like it may be a viable alternative (and I didn't think I'd have to say that again). Perhaps a solid dependable ADSL2+ connection is asking for too much at this exchange?

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