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Any plans for only 24hour peak hour concept?

Posted: Sun Jun 21, 2009 11:23 am
by manic77
dear Exetel,

i would like to know is there any plan for introducing only 24 hours peak hour concept. meaning a plan that allows 24 hour downloads, not 12-12 split peak, off-peak kinda thing.

i kept facing speed issues lately starting from 9pm till 12 noon next day morning.

currently, my plan allows off-peak download - 54GB, peak download-30GB. i would be even happy to get 50GB for whole 24 hours provided i get the speed, instead of 85GB.

exetel admin & all of you fellow exetel users, please post your thoughts on this.

all those p2p downloaders make me sick of it, and would be happy if there is a way to segregate these users and send them to HELL..

thanks

Re: Any plans for only 24hour peak hour concept?

Posted: Sun Jun 21, 2009 11:32 am
by JasonM
If the issue truly was with regard to the off peak period, any plan which only offered a 'single' quota would still have the same issue (as all plans have the same links).

Peak only plans would be poor value by comparison to the current plans.

Re: Any plans for only 24hour peak hour concept?

Posted: Sun Jun 21, 2009 11:33 am
by manic77
lately, for the past few months, this is very transparent that many users are experiencing this speed issue,

if you think the off-peak isnt the reason,

then, it could be becoz, you have more subscribers than you can handle in your network. isnt it?

can you give me the stats, how many ppl really fully download all the quota?

Re: Any plans for only 24hour peak hour concept?

Posted: Sun Jun 21, 2009 11:38 am
by JasonM
You can see graphs of the links within members facilities.

I don't have stats of users downloading their full quotas, the off peak period is commonly a high area of usage, as users start their timed downloads at the start of the period, rather than try and spread it over the period. But this high usage doesn't continue throughout the full period.

Re: Any plans for only 24hour peak hour concept?

Posted: Sun Jun 21, 2009 11:48 am
by manic77
hi Jason

thanks for your kind reply.

if i change my 12-12 offf peak to 2pm-2am, will this help me in some way??? any idea to get out of this mess,...

Re: Any plans for only 24hour peak hour concept?

Posted: Sun Jun 21, 2009 11:59 am
by JasonM
Your speed tests at 9pm and 10pm on the 19th are OK.

How are you concluding the speeds are slow:
manic77 wrote:i kept facing speed issues lately starting from 9pm till 12 noon next day morning.
?

Graphs in members facilities show the link state at various times of the day:
https://www.exetel.com.au/members/a_mrt ... _adsl2.php

Re: Any plans for only 24hour peak hour concept?

Posted: Sun Jun 21, 2009 12:04 pm
by manic77
jason,

i do speed test only when i am not able to view streaming video thru flash like Youtube, animation videos. it keeps buffering and i am not able to view.

now, i am not able to view the video streaming, it happend today morning 1:30am, yesterday 11pm latenight,

i have logged the fault ticket in ur system, and sent u the number via PM.

as everyone say, if traffic is more then speed is slow, if u dont like our service move to others.

i am just sick to hear those replies. as you guys can do it if you have identified the problem. and saw ur response to various problem and ur innovation..

Re: Any plans for only 24hour peak hour concept?

Posted: Sun Jun 21, 2009 12:12 pm
by CoreyPlover
manic77 wrote:lately, for the past few months, this is very transparent that many users are experiencing this speed issue,

if you think the off-peak isnt the reason,

then, it could be becoz, you have more subscribers than you can handle in your network. isnt it?

can you give me the stats, how many ppl really fully download all the quota?
http://public.mrtg.exetel.com.au/bwsumm ... mmary.html, shows total bandwidth nationally and state-based.

You can see a surge in bandwidth right on midnight, but off peak bandwidth then has a fairly well-defined "wave" troughing at 6-7am and then building again indicating that people commence downloads that do not take all night and then queue more when they get up in the morning.

Based on the weekly traffic pattern, I used some software to do a count of the number of pixels in off-peak (14,431) vs peak (12,032) to it would appear that the ratio of used off-peak traffic is only about 20% higher than peak. I don't know the break-up of plans but assuming, say, an average peak service of 24Gb this would suggest that off-peak bandwidth is only 50% utilised.

Switching to 2pm to 2am only shifts the billing / quota periods in order to better match your own usage. It will not affect your speed themselves.

Re: Any plans for only 24hour peak hour concept?

Posted: Sun Jun 21, 2009 12:20 pm
by manic77
CoreyPlover wrote:
manic77 wrote:lately, for the past few months, this is very transparent that many users are experiencing this speed issue,

if you think the off-peak isnt the reason,

then, it could be becoz, you have more subscribers than you can handle in your network. isnt it?

can you give me the stats, how many ppl really fully download all the quota?
http://public.mrtg.exetel.com.au/bwsumm ... mmary.html, shows total bandwidth nationally and state-based.

You can see a surge in bandwidth right on midnight, but off peak bandwidth then has a fairly well-defined "wave" troughing at 6-7am and then building again indicating that people commence downloads that do not take all night and then queue more when they get up in the morning.

Based on the weekly traffic pattern, I used some software to do a count of the number of pixels in off-peak (14,431) vs peak (12,032) to it would appear that the ratio of used off-peak traffic is only about 20% higher than peak. I don't know the break-up of plans but assuming, say, an average peak service of 24Gb this would suggest that off-peak bandwidth is only 50% utilised.

Switching to 2pm to 2am only shifts the billing / quota periods in order to better match your own usage. It will not affect your speed themselves.
hi CoreyPlover,

thanks for the briefing on the stats.

i have no idea, what is causing problems in speed.. its very evident that there is some problem in the network design or wires or exchange or between X.X.

i m really thankful for you fast reply. so i can ignore the fact that bandwidth isnt a issue. great

this is the tracert taken just before 30 mins

Tracing route to www.telstra.com [144.140.108.23]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 38 ms 23 ms 25 ms 10.0.1.33
4 * 27 ms 27 ms 46.2.233.220.static.exetel.com.au [220.233.2.46]
5 38 ms 25 ms 27 ms 37.2.233.220.static.exetel.com.au [220.233.2.37]
6 41 ms 26 ms 25 ms 119.225.5.245
7 41 ms 27 ms 25 ms 10.248.24.2
8 33 ms 25 ms 25 ms GigabitEthernet1-4.ken12.Sydney.telstra.net [139.130.65.145]
9 40 ms 26 ms 27 ms TenGigE0-1-0-2.ken-core4.Sydney.telstra.net [203.50.20.1]
10 54 ms 39 ms 39 ms Bundle-POS1.win-core1.Melbourne.telstra.net [203.50.6.22]
11 53 ms * 54 ms TenGigabitEthernet8-1.exi2.Melbourne.telstra.net [203.50.80.154]
12 53 ms 40 ms 39 ms telstr312.lnk.telstra.net [139.130.1.246]
13 55 ms 39 ms 39 ms 144.140.109.252
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.



isnt it funny as Request timed out? pockets lost or never reached or whatever..

Re: Any plans for only 24hour peak hour concept?

Posted: Sun Jun 21, 2009 12:42 pm
by CoreyPlover
Telstra doesn't actually respond to tracert packets. If you like you can choose a different Australian server but the important thing to note in that tracert test is the low latency (25ms inside of Exetel's network up to 39-40ms outside of it).

Streaming video can give temperamental results, and there have been some systemic issues in the past concerning Youtube speeds especially around midnight but results vary for different people. One possible explanation for general throughput speeds is that different exchanges have different levels of congestion so even though Exetel's bandwidth is not maxed your local exchange's may be. Unfortunately, if this is the case there is nothing that can be done about it.

Re: Any plans for only 24hour peak hour concept?

Posted: Sun Jun 21, 2009 1:04 pm
by manic77
thats contradicting reply with what you have mentioned in ur website
https://helpdesk.exetel.com.au/index.ph ... _id=2&id=3

it says, i need to find result for tracert as mentioned in this website.

i sent u the ticket no i logged in ur helpdesk. u can find all the related info with pictures of tracert, ping, modem status etc.

thanks

Re: Any plans for only 24hour peak hour concept?

Posted: Sun Jun 21, 2009 1:37 pm
by CoreyPlover
manic77 wrote:thats contradicting reply with what you have mentioned in ur website
https://helpdesk.exetel.com.au/index.ph ... _id=2&id=3
The tracert sample on that webpage must be out of date. For comparison, my tracert tests also show a time out:

Code: Select all

  1     2 ms     1 ms    <1 ms  192.168.1.1
  2    40 ms    39 ms    40 ms  193.1.233.220.static.exetel.com.au [220.233.1.193]
  3    39 ms    39 ms    39 ms  10.0.1.25
  4    41 ms    40 ms    40 ms  46.2.233.220.static.exetel.com.au [220.233.2.46]
  5    40 ms    39 ms    39 ms  37.2.233.220.static.exetel.com.au [220.233.2.37]
  6    40 ms    40 ms    40 ms  119.225.5.249
  7    41 ms    41 ms    41 ms  10.251.24.2
  8    42 ms    41 ms    42 ms  GigabitEthernet1-4.ken12.Sydney.telstra.net [139.130.65.145]
  9    41 ms    41 ms    41 ms  TenGigE0-1-0-2.ken-core4.Sydney.telstra.net [203.50.20.1]
 10    54 ms    54 ms    54 ms  Bundle-POS1.win-core1.Melbourne.telstra.net [203.50.6.22]
 11    54 ms    54 ms    54 ms  TenGigabitEthernet8-1.exi2.Melbourne.telstra.net [203.50.80.154]
 12    54 ms    54 ms    54 ms  telstr312.lnk.telstra.net [139.130.1.246]
 13    56 ms    55 ms    55 ms  144.140.109.252
 14     *        *        *     Request timed out.
Notwithstanding the time out, the test is still useful as it can indicate whether there is a problem with internal networks, or abnormally high latency / dropped packets inside the Exetel network. Yours shows neither of these and indicate the connection itself is quite normal

Re: Any plans for only 24hour peak hour concept?

Posted: Sun Jun 21, 2009 3:46 pm
by quackpack
Time out could also mean the server is not responding to you thats all.