daily download quota wrong on Current Month's Usage

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
Anth34
Posts: 24
Joined: Sat May 13, 2006 6:58 am
Location: Australia

daily download quota wrong on Current Month's Usage

Post by Anth34 » Tue Aug 04, 2009 8:53 am

Hello,
The actual downloads that I do does not match the Current Month's Usage.
I have noticed the actual downloads I do are increased in size on the Current Month's Usage and does not match the actual size that I have downloaded on the day.
This has been happening since August 1 2009 which I have noticed.
01/August/2009 Peak Period: 12 noon to 2:00 am Download 1024.77 MB ( I only downloaded a 707.17 MB file)
02/August/2009 Peak Period: 12 noon to 2:00 am Download 3162.83 MB ( I only downloaded a 2407.12 MB file)
03/August/2009 Peak Period: 12 noon to 2:00 am Download 1002.79 MB ( I only downloaded a 600 MB file)
Other than the downloads I have done for the day, just web browsing.
Why are the Current Month's Usage increased in size? and does not match what I have actually downloaded for the day.
What could be causing this problem, and how do I fix it?

JasonM

Re: daily download quota wrong on Current Month's Usage

Post by JasonM » Tue Aug 04, 2009 10:10 am

How are you downloading the files?

Anth34
Posts: 24
Joined: Sat May 13, 2006 6:58 am
Location: Australia

Re: daily download quota wrong on Current Month's Usage

Post by Anth34 » Tue Aug 04, 2009 10:18 am

I use Internet download manager
I mount 8 rar parts and download 8 all the same time from rapidshare premium.

James
Exetel Staff
Posts: 1993
Joined: Mon May 09, 2005 10:27 pm

Re: daily download quota wrong on Current Month's Usage

Post by James » Tue Aug 04, 2009 10:37 am

Those programs download the same packet multiple times.

ryanb
Posts: 60
Joined: Thu Apr 23, 2009 8:49 am
Location: Sydney

Re: daily download quota wrong on Current Month's Usage

Post by ryanb » Tue Aug 04, 2009 3:28 pm

Anth34 wrote:Why are the Current Month's Usage increased in size? and does not match what I have actually downloaded for the day.
What could be causing this problem, and how do I fix it?
I'd say web browsing is adding on the other few extra hundred MB. Those numbers can be normal depending on your browsing habits.
James wrote:Those programs download the same packet multiple times.
I doubt it would contribute that much.
.

DavidS
Posts: 5
Joined: Tue May 30, 2006 11:49 am

Re: daily download quota wrong on Current Month's Usage

Post by DavidS » Tue Aug 04, 2009 6:47 pm

Anth34 wrote:Hello,
Why are the Current Month's Usage increased in size?
I was just about to post exactly the same issue! I've noticed an amazing increase in my usage in both peak and off-peak starting August 1. I'm aware of the changes to peak/off-peak times and I'm sure that's not the problem. I've only just got home from work and it already shows 841.17MB peak downloads for today. Each of my children has Networx installed on their PC and their total usage today so far seems to be about 130MB. My PC has been off since 9am. I have WPA-PSK and MAC restriction security on my Router/Modem so I'm beginning to run out of ideas. Tomorrow I'll try turning the router off before I go leave the house and watch the figures from work.

Here's my traffic so far - does anybody else have this issue? Or any suggestions?

Date Upload Download Upload Download
01/August/2009 2834.32 MB 4423.32 MB 743.16 MB 1269.52 MB
02/August/2009 556.33 MB 471.04 MB 419.56 MB 1321.10 MB
03/August/2009 1167.53 MB 738.44 MB 1019.01 MB 1243.17 MB
04/August/2009 1958.90 MB 2898.03 MB 582.00 MB 841.17 MB

DavidS
Posts: 5
Joined: Tue May 30, 2006 11:49 am

Re: daily download quota wrong on Current Month's Usage

Post by DavidS » Wed Aug 05, 2009 8:37 am

So now I have to eat humble pie. I've discovered the large data consumer and taken corrective action. You'd think, being in IT, I'd know better than to go with conspiracy theories. You know what they say, mental illness is genetic - it's caused by your children.

*8^)

Anth34
Posts: 24
Joined: Sat May 13, 2006 6:58 am
Location: Australia

Re: daily download quota wrong on Current Month's Usage

Post by Anth34 » Sat Aug 08, 2009 11:57 pm

I am still having a issue with download usage.
I don't have a wireless modem. No one has access to my pc for downloads.
I have downloaded 712mb today and shown up as 1116.07 MB on Updated at 2009-08-08 23:01:11. I can't believe that I have accumulated 404mb in normal web browsing in such a short time today.
What is causing this problem and how do I get it fixed?

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: daily download quota wrong on Current Month's Usage

Post by CoreyPlover » Sun Aug 09, 2009 2:05 pm

There are some reports of systemic issues with usage summaries: http://forum.exetel.com.au/viewtopic.php?f=16&t=33099

But, honestly, yours just sounds like you are not fully accounting for your usage. See http://forum.exetel.com.au/viewtopic.ph ... 57#p249157 for some details. If you continue to simply use the file size of selected downloads that you have initiated you will ALWAYS understate your usage.

Also, never underestimate general web browsing usage as pages are very rich with content nowadays. Loading the microsoft.com home page = 300KB, Exetel home page = 300KB, ninemsn.com.au over 500KB, etc

Anth34
Posts: 24
Joined: Sat May 13, 2006 6:58 am
Location: Australia

Re: daily download quota wrong on Current Month's Usage

Post by Anth34 » Sun Aug 09, 2009 7:01 pm

I have observed the usage meter and have taken note of the daily downloads and web browsing and I've fully accounted my usage for the day.
There is no way I am doing gigabytes of normal web browsing that is just looking at web pages and no video content.
With no downloads I reach maximum 56 mb on web browsing and that's for 12 hours of the day.
I have tried with a download manager and without a download manger to download a file but same thing, a lot of extra download recorded against my usage meter.
09/August/2009 Offpeak Period: 2:00 am to 12 noon 2011.27 MB (I only downloaded 916.61mb)
1 gig of normal web browsing, I can't see that being done by me.
1 gig is not a normal amount added extra after downloading only 917mb for that part of the day.
I would like to know how do I fix the problem as this is not right.

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: daily download quota wrong on Current Month's Usage

Post by CoreyPlover » Sun Aug 09, 2009 9:41 pm

Anth34 wrote: 09/August/2009 Offpeak Period: 2:00 am to 12 noon 2011.27 MB (I only downloaded 916.61mb)
This last one could fall into the systemic issue of usage meter misreporting referenced at http://forum.exetel.com.au/viewtopic.php?f=16&t=33099
Anth34 wrote:01/August/2009 Peak Period: 12 noon to 2:00 am Download 1024.77 MB ( I only downloaded a 707.17 MB file)
02/August/2009 Peak Period: 12 noon to 2:00 am Download 3162.83 MB ( I only downloaded a 2407.12 MB file)
03/August/2009 Peak Period: 12 noon to 2:00 am Download 1002.79 MB ( I only downloaded a 600 MB file)
...
I have downloaded 712mb today and shown up as 1116.07 MB on Updated at 2009-08-08 23:01:11
Given that all of these occurred in August, they *might* also fall into the systemic misreporting issue. If they do, they will be retrospectively corrected when the fault is found. You may wish to log a fault at residentialsupport@exetel.com.au to see whether you can confirm if this is indeed the case for your connection. If you have already logged a fault, post the ticket number and I'll try to escalate it.

But...(and I'm really sorry to sound like a broken record on this) the fact that there is a regular looking ratio between the usage meter and your estimates on all prior days (except 9th August) seems quite different to the symptoms of the misreporting usage thread which seem to report large chunks of data materialising from nowhere rather than data simply being x% higher than expected. Granted, a 30%-60% overhead ratio is quite unusual, but 20-25% is quite explainable once you convert MB to MiB (i.e. binary to decimal) and add both the ATM and TCP packet overheads.

As for fixing the problem:
  • Try logging a ticket to see if you can confirm whether misreporting is occurring in your case
  • Check your network is secure and that no other computer is connected and downloading stuff you don't know about
  • If yours is the only computer and wireless is disabled, then open up a Task Manager in Windows (Ctrl+Shift+Esc), switch to Networking, then View, Select Columns, check Bytes sent and Bytes received. This is a quick way to obtain low level usage statistics (all except the ATM overhead) to compare your estimates against Exetel's

sevusal
Posts: 61
Joined: Mon Dec 03, 2007 12:29 am
Location: Mitcha, VIC

Re: daily download quota wrong on Current Month's Usage

Post by sevusal » Sun Aug 09, 2009 10:22 pm

HI Corey,

i have done all the steps you have mentioned below. I have logged a call as well. please look into this issue.
The ticket# is: 1536829

thanks,
Tosh

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: daily download quota wrong on Current Month's Usage

Post by CoreyPlover » Mon Aug 10, 2009 12:26 am

sevusal wrote:HI Corey,

i have done all the steps you have mentioned below. I have logged a call as well. please look into this issue.
The ticket# is: 1536829
You should allow Support the chance to respond (especially if this is related to the systemic usage meter reporting issue). I'm just a fellow user and volunteer site admin, but you haven't gotten a response by close of business tomorrow I will forward the ticket number on to an Exetel engineer.

Anth34
Posts: 24
Joined: Sat May 13, 2006 6:58 am
Location: Australia

Re: daily download quota wrong on Current Month's Usage

Post by Anth34 » Mon Aug 10, 2009 10:28 am

We've checked your usage with our developers that have manually checked and re-calculated everything, they are unable to find any issues with your current usage.

The figures are all correct and there isn't much more we're able to do on our for further checks.
=================================================================================

This is the email I received for ticket 1530710 which I have replied to.
Could there be anything wrong with my internet connection in such of an area? or anything else?
There is a problem somewhere, because when I have downloaded, a big unexplained amount is added onto my monthly usage.
How can I find where the problem lies?

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: daily download quota wrong on Current Month's Usage

Post by CoreyPlover » Mon Aug 10, 2009 10:48 am

Anth34 wrote:How can I find where the problem lies?
See my post above at http://forum.exetel.com.au/viewtopic.ph ... 20#p253620

Use Windows Task Manager to compare against Exetel usage instead of downloaded file sizes, because like I say in http://forum.exetel.com.au/viewtopic.ph ... 57#p249157, file sizes mis-represent your actual usage. Otherwise, disable wireless and check for usage on any other computers connected to your network.

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