Intolerable slow speed during the offpeak time

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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Jim
Posts: 23
Joined: Sat Jun 05, 2004 9:51 pm

Intolerable slow speed during the offpeak time

Post by Jim » Sun Aug 16, 2009 10:36 am

I consistently get very slow speed during off-peak time every single day while getting 4-5Mbits/sec during peak time. This is the test results a few minutes ago: 10:10am 16 August 2009:

"Your current bandwidth reading is:

482.90kbps

which means you can download at 60.36 KB/sec. from our servers."

I assure you this is not the worst case. The worst I have got is below 100kps. I know it is not a hardware/configuration issue. The modem syncs at 6000kbps and the speed returns to normal every afternoon. This is at courtesy of the offpeak downloading. The usability is often much worse than the 512/128 plan which I signed up with Exetel in 2004!

This means my exetel internet is virtually useless 50% of the time every day! This also implies that the VOIP is not workable 50% of the time. Not happy!!

Why not reduce the offpeak time so that most users are not badly affected? I propose that offpeak download be limited to 2am-7am.

I know people are saying that the large offpeak download is the "feature" that distinguishes Exetel from other ISPs. They say "If you don't like it, then you churn away". I say who would like to use a service that is not consistently usable? I don't believe Exetel does not want business from "normal" internet users who use moderate bandwidth and just want a reliable internet connection. If I am wrong, I will have no choice but to churn away!
Last edited by Jim on Sat Aug 22, 2009 3:46 pm, edited 3 times in total.

Dazzled
Volunteer Site Admin
Posts: 6023
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Intolerable slow speed during the offpeak time

Post by Dazzled » Sun Aug 16, 2009 10:39 am

Jim, it's not happening here (ADSL2, Northern Sydney). What sort of service do you have, and where?

Jim
Posts: 23
Joined: Sat Jun 05, 2004 9:51 pm

Re: Intolerable slow speed during the offpeak time

Post by Jim » Sun Aug 16, 2009 10:44 am

Dazzled,

I am with the Hurstville Exchange. My plan is INCPHONE A ADSL2+ 18GB peak time (I normally use 9GB) download and 54GB offpeak (I normally use 3GB).

Dazzled
Volunteer Site Admin
Posts: 6023
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Intolerable slow speed during the offpeak time

Post by Dazzled » Sun Aug 16, 2009 10:56 am

It's a local problem then. A staff member may be along later who might be able to look a bit further.

3lusiv3
Posts: 168
Joined: Mon Jan 07, 2008 9:42 pm
Location: Parramatta, NSW

Re: Intolerable slow speed during the offpeak time

Post by 3lusiv3 » Sun Aug 16, 2009 11:09 am

Exetel is very slow during off peak periods. Youtube is unusable and http downloads are very slow. I don't use torrents.

The way to fix the problem is for exetel to halve the off peak quota so that less data flows through the network.

Edit:

Here's my current speedtest:

http://www.speedtest.net/result/540992176.png

Normally I get about 7000kb/s during peak periods.

Jim
Posts: 23
Joined: Sat Jun 05, 2004 9:51 pm

Re: Intolerable slow speed during the offpeak time

Post by Jim » Sun Aug 16, 2009 11:20 am

3lusiv3 wrote:Exetel is very slow during off peak periods. Youtube is unusable and http downloads are very slow. I don't use torrents.

The way to fix the problem is for exetel to halve the off peak quota so that less data flows through the network.

Edit:

Here's my current speedtest:

http://www.speedtest.net/result/540992176.png

Normally I get about 7000kb/s during peak periods.

I certainly support this proposal.

3lusiv3
Posts: 168
Joined: Mon Jan 07, 2008 9:42 pm
Location: Parramatta, NSW

Re: Intolerable slow speed during the offpeak time

Post by 3lusiv3 » Sun Aug 16, 2009 11:24 am

By the way, I'm on ADSL2+ and in Parramatta (Sydney). Off peak is practically unusable at times.

punjabiz
Posts: 10
Joined: Sat Jul 01, 2006 12:17 am

Re: Intolerable slow speed during the offpeak time

Post by punjabiz » Sun Aug 16, 2009 11:41 am

Here is my current speed test at this moment:
Image

3lusiv3
Posts: 168
Joined: Mon Jan 07, 2008 9:42 pm
Location: Parramatta, NSW

Re: Intolerable slow speed during the offpeak time

Post by 3lusiv3 » Sun Aug 16, 2009 2:25 pm

It's now afternoon and I'm back to normal speeds:

http://www.speedtest.net/result/541053720.png

Off peak is not working out and is not good enough. Is Exetel going to do anything to fix the problem?

snappy05
Posts: 8
Joined: Wed Aug 13, 2008 8:53 pm
Location: Central Coast NSW

Re: Intolerable slow speed during the offpeak time

Post by snappy05 » Mon Aug 17, 2009 10:05 pm

I have to agree with you guys. Although I download around 25gig per month, these slow downs are becoming ridiculous. my modem syncs at around 17mbps, out of that I get a connection speed between 4mbps and 7.5mbps but from 7:00pm all the way through till about midnight I slow right down to well below average. these are my current test results:

Exetel Server:
Your current bandwidth reading is:
483.10kbps
which means you can download at 60.39 KB/sec. from our servers.

If you ask me, thats pretty poor considering I live less than 600m from my telephone exchange.

By the way I'm on the Long Jetty exchange on the central coast NSW.

stickmatrix
Posts: 25
Joined: Tue Apr 07, 2009 12:48 am
Location: newcastle

Re: Intolerable slow speed during the offpeak time

Post by stickmatrix » Mon Aug 31, 2009 10:59 pm

getting terrible speeds tonight. don't know whats going on its been like this since about 7pm and in wow i'm getting really bad lag spikes. same with ventrilo
Image

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