James wrote:Works fine for me;

To be perfectly honest James, this post of yours is absolutely useless. It isn't even representative in the slightest of a residential ADSL2+ connection.
Some responses to the posters of this thread:
saywat, 3:37am is not a very representative time for youtube streaming, torrents, or download speeds. People queued up their downloads to commence at 2am (and there also seems to be a surge at around 8am) so it is to be expected that speeds around these times are slower than otherwise. There also seems to have been ongoing YouTube streaming issues that are intermittent and difficult to diagnose and if you wish to pursue these they should be thought of as being somewhat independent of any slow speeds. If you still experience slow speedtest.net speeds
during peak time then you should log a fault via
residentialsupport@exetel.com.au. Unfortunately no statements, let alone guarantees, exist for speeds on residential lines other than ">1.5Mbps" and especially not for off-peak times and the reasonable expectation is that off-peak speeds will be slower than peak
wolfhunter, I have always found ozspeedtest inadequate for speed testing and I suggest you try speedtest.net or even better a few simultaneous downloads from microsoft.com to confirm your slow speeds. Also 11:57am is not peak, it is still in off-peak and I suspect that if you re-run a speed test shortly after midday you will find a marked improvement
gstark, International speeds (like Californian webstreams) are also not a good indicator of speeds and you should too try some speedtest and microsoft downloads in peak times to confirm your speed issues then pursue with
residentialsupport@exetel.com.au if you find they are low.
bof, If you would like to pursue your sub-1.5Mbps, peak, domestic speeds I suggest you email
residentialsupport@exetel.com.au. 5pm should return quite usable speeds and I'm surprised to hear it is congested for you during these times
For all posters: ADSL2+ services fluctuate due to user demand. Not just aggregate Exetel-wide demand (like off-peak) but also exchange level demand can bottleneck speeds in individual suburbs. Tehcnically, only sub 1.5Mbps, peak time, domestic speeds can be escalated with the supplier, but near 1.5Mbps peak time, domestic speeds can also be logged as a slow speed fault via Exetel. Off peak, or international speed tests are not definitive enough for any logged fault and before you lodge a fault you should try the following:
- Check your modem sync stats to see if the downstream line rate is low (i.e. similar to your speed test results). If it is, there may be a line fault and these stats should be included in your lodged fault (but only after you've done the isolation test below)
- Isolate your modem by temporarily unplugging all other phones and filters from their wall points and rebooting your modem. If this increases either your speed test results or your line stats then the fault is due to inadequate filters on your line and you need to replace them
- Try a long power cycle by turning off your modem for 30 minutes and then turning back on. This has resolved several recent slow speed issues reported on these forums as it is said to reset your connection at the exchange level