Very slow in Mullaloo, WA

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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oldgirl
Posts: 11
Joined: Sun Dec 13, 2009 1:10 pm
Location: Ocean Reef, Perth, WA

Very slow in Mullaloo, WA

Post by oldgirl » Sun Dec 13, 2009 3:07 pm

Hi,
Am in Perth, northern suburbs on Mullaloo exchange and my speed has been slow - at times very, very slow (stopped you may say) for the last week or so, have done isolation tests - ppp light is static and adsl & wan light are flickering as usual. Just before my speed slowed down Telstra were doing repairs up the street and I fear they have done something to my connection, I have waited for the problem to resolve itself putting up with no or useless access for the last 10 days and have been forced to seek help here - Please. On 1500/256 plan so think this is way toooo slow.

The only other time I have had persistant speed issues I threw out my router and cordless handsets and still had slow speeds until my landline went dead after wet eather and Telstra were forced to replace 100m of line, I am reluctant to go down the road of new cables and equipment when it all appears to be fine.
Can someone check the tests I have completed and let me know what is the best course of action to take.

Thank you

Netcomm NB5+4W Router
Microsoft Windows [Version 6.0.6001]
Isolation test: PPP light static, ADSL and WAN lights flicker with new plug and cable directly into wall plug.
speedtest.net: Sydney server - download 0.31mbs, upload 0.09mbs, ping 765ms.
flushed dns cache and manually put in recommended dns settings.
have done relevant virus/spyware scans and I am very frustrated............

Ping and traceroute results below.

Pinging 220.233.0.50 with 32 bytes of data:
Reply from 220.233.0.50: bytes=32 time=754ms TTL=58
Reply from 220.233.0.50: bytes=32 time=867ms TTL=58
Reply from 220.233.0.50: bytes=32 time=686ms TTL=58
Reply from 220.233.0.50: bytes=32 time=917ms TTL=58

Ping statistics for 220.233.0.50:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 686ms, Maximum = 917ms, Average = 806ms

Tracing route to http://www.telstra.com [144.140.108.23]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms mygateway1.ar7 [192.168.1.1]
2 1174 ms 818 ms 818 ms 193.1.233.220.static.exetel.com.au [220.233.1.193]
3 714 ms 817 ms 818 ms 10.0.1.33
4 * * * Request timed out.
5 881 ms 960 ms 1231 ms 37.2.233.220.static.exetel.com.au [220.233.2.37]
6 1031 ms 818 ms 818 ms 119.225.5.241
7 230 ms 408 ms 410 ms 10.248.24.2
8 849 ms 817 ms 820 ms gigabitethernet4-3.ken12.sydney.telstra.net [139.130.2.65]
9 1048 ms 1228 ms 818 ms TenGigE0-1-0-2.ken-core4.Sydney.telstra.net [203.50.20.1]
10 1046 ms 1227 ms 1228 ms Bundle-POS1.win-core1.Melbourne.telstra.net [203.50.6.22]
11 1037 ms 818 ms 819 ms TenGigabitEthernet8-1.exi2.Melbourne.telstra.net [203.50.80.154]
12 856 ms 1227 ms 1228 ms telstr312.lnk.telstra.net [139.130.1.246]
13 1036 ms 1020 ms 999 ms 144.140.109.252
14 * * * Request timed out. same to hop 30 all times out
30 * * * Request timed out.

Trace complete.

Test run on 13/12/2009 @ 01:59 PM

Mirror: Exetel
Data: 3 MB
Test Time: 100.03 secs

Your line speed is 245 kbps (0.24 Mbps).
Your download speed is 31 KB/s (0.03 MB/s).

BandwidthMeter from exetel site
Date Speed
December 13th, 2009 2:42pm 224.1 kbps
December 13th, 2009 1:54pm 225.8 kbps
December 13th, 2009 12:53pm 800.9 kbps
December 13th, 2009 12:50pm 194 kbps
December 13th, 2009 11:59am 267.9 kbps
December 12th, 2009 10:33pm 585.8 kbps
December 12th, 2009 10:32pm 846.4 kbps
December 12th, 2009 9:34pm 238.2 kbps
December 12th, 2009 9:31pm 373.8 kbps
December 12th, 2009 9:28pm 561 kbps
December 12th, 2009 9:28pm 262.7 kbps
December 4th, 2009 10:03pm 572.5 kbps
December 4th, 2009 10:02pm 877.9 kbps
December 4th, 2009 10:02pm 393.6 kbps
December 3rd, 2009 8:19pm 696.4 kbps
December 3rd, 2009 8:16pm 449 kbps
December 3rd, 2009 8:15pm 900.1 kbps
December 31st, 2008 10:49am 4125.4 kbps
December 31st, 2008 10:48am 4036.9 kbps
December 22nd, 2008 7:37am 5139.3 kbps
December 22nd, 2008 7:26am 118.3 kbps
December 22nd, 2008 7:26am 2065 kbps
December 20th, 2008 7:26pm 5162.2 kbps
December 4th, 2008 7:39pm 6055.3 kbps
December 4th, 2008 9:26am 1241.8 kbps
December 2nd, 2008 7:52pm 1271.2 kbps
April 22nd, 2008 7:25pm 1282.3 kbps

Martin V
Exetel Staff
Posts: 464
Joined: Wed Nov 08, 2006 12:38 pm
Location: Sydney where else :P

Re: Very slow in Mullaloo, WA

Post by Martin V » Mon Dec 14, 2009 12:09 pm

Hello oldgirl,

Judging by your usage it seems as though you're saturating your ADSL connection:

Date Upload Download Upload Download
10/12/2009 2813.13 3505.45 3366.05 1000.00
11/12/2009 2430.15 119.02 2991.60 158.70
12/12/2009 2375.63 114.32 2206.88 109.74
13/12/2009 2264.20 167.73 2447.35 375.87
14/12/2009 1522.71 50.72 543.51 19.79

If you have any P2P application running in the background i suggest getting them disabled as it could be causing your downloading rate to be deteriorated.

Please restrict all downloading and re-run the speed test via www.exetel.com.au/speed
Martin
eXeTeL Support

oldgirl
Posts: 11
Joined: Sun Dec 13, 2009 1:10 pm
Location: Ocean Reef, Perth, WA

Re: Very slow in Mullaloo, WA

Post by oldgirl » Tue Dec 15, 2009 12:29 pm

Hi Martin,
Speed test results below:
December 15th, 2009 12:19pm 790.7 kbps a few minutes ago its getting better all the time all household users are on and using as normal. Fixed I think!
December 14th, 2009 11:17pm 634 kbps
December 14th, 2009 10:01pm 624.5 kbps
December 14th, 2009 9:20pm 2561.9 kbps hard wired, isolated machine, router aerial removed
December 14th, 2009 9:18pm 623.8 kbps
December 14th, 2009 9:17pm 631.3 kbps
December 14th, 2009 8:47pm 697 kbps wireless on network after security reset
December 14th, 2009 4:39pm 331.9 kbps before retest and resetting network access


Before retesting speed I reset my network security and got the 600+ results with single machine wirelessly (of course I would like more of the 1500 but I can live with this), I then removed router aerial and hardwired single machine to it with lan cable and got over 2000, it then was pretty obvious that there are some other people using my connection.

I had checked the speed graphs and high bits seemed to coincide with me testing speed so thought all was normal. After you showing me there was a lot of traffic up that itty bitty line, I realised there must be a lot of leeching happening, plurry heck not only did they want the connection for free they also wanted the content too!!! - Thank You for pointing me in the right direction.

Looking back and in hindsight it all makes sense, any previous speed issues were immediately resolved by a power off for 10+ mins of wireless router, probably shook them off? I feel quite silly for being so naive, we live across the road from a senior high school so should have been a bit more alert. Anyway fingers crossed that this was the problem and I will just have to keep on top of it and get a lot more secure setup.

Also I will remember to alter my procedures in future and first action will be to isolate connection to a single cabled connection and disconnect wireless aerials. Any other older users who trust everyone may benefit from my stupidity.

Thank you all have a safe and merry festive season
Bev

Tim K

Re: Very slow in Mullaloo, WA

Post by Tim K » Tue Dec 15, 2009 2:19 pm

oldgirl wrote:Looking back and in hindsight it all makes sense, any previous speed issues were immediately resolved by a power off for 10+ mins of wireless router, probably shook them off? I feel quite silly for being so naive, we live across the road from a senior high school so should have been a bit more alert. Anyway fingers crossed that this was the problem and I will just have to keep on top of it and get a lot more secure setup.
It definitely sounds like a more secure setup is required. While I'm generally hesitant to touch wireless issues remotely (if you're not 100% sure what you're doing, it can a lot easier to sort out if you have someone physically at the machine looking at it that way) making sure that you're using an ancrypted connection (WPA/WPA2 being the preferred option over WEP) and if necessary securing it to the MAC addresses of the machines you use may be sensible if you're not doing this already. It might not lock out everybody but might make it at least harder. However, as mentioned, if you're not familiar with your equipment, might be worthwhile enlisting the help of someone who does - setting this sorta stuff up can get a little tricky.

oldgirl
Posts: 11
Joined: Sun Dec 13, 2009 1:10 pm
Location: Ocean Reef, Perth, WA

Re: Very slow in Mullaloo, WA

Post by oldgirl » Tue Dec 15, 2009 5:33 pm

Thanks Tim,
Yes wireless is tricky (read frustrating) at times, I am using wpa2/tkip with a reasonably long alpha numeric psk with static ip addresses (and mac) reserved for all known lan clients within router. I did think this was the correct thing to do but will now look at
Tim K wrote:securing it to the MAC addresses of the machines you use may be sensible
. I am not sure what this means but the little man that lives in google is always fantastic at supplying just what I need.
I recently installed mcafee easy network-but all this seems to do is pop up when an intruder is found, will also look into using this effectively.

Cheers

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: Very slow in Mullaloo, WA

Post by CoreyPlover » Tue Dec 15, 2009 9:37 pm

My advice would be to ditch McAfee. Programs like this often cause more problems than they solve. Besides which, the issue is that other computers are connecting to your modem, not your computer, and software won't be able to fix this (unless it constantly polls IP address on your network but this can be easily circumvented by the intruders.

The solution is to change your wireless password/passphrase. If you wish to disable wireless completely (permanently or temporary), you do not need to remove the aerial. Your modem has an option to disable wireless within its web interface
I am a volunteer moderator and not an Exetel staff member. As with all forum posts, mine do not constitute any "official" Exetel position. Support tickets may be logged via https://helpdesk.exetel.com.au or residentialsupport@exetel.com.au

Dazzled
Volunteer Site Admin
Posts: 6003
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Very slow in Mullaloo, WA

Post by Dazzled » Tue Dec 15, 2009 9:57 pm

oldgirl, +1 for CoreyP. A 20+ character non-trivial WPA passphrase won't be broken in sensible time. If you want to see how easy it is to beat lesser protection, download a live CD full of cracking tools from http://www.remote-exploit.org/backtrack.html This is a reputable Linux site BTW, not a booby-trapped crackers' conventicle.

MAC address restriction can be a serious nuisance if a visiting laptop needs to connect.

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