we had a churn scheduled for today and lost connection at about 9am, after reconfiguring the modem we are stuck with a 10.35.9.xx failed login IP, I am very certain the the entered username/password is correct, we are also not able to login to the user facilities, using the same 10 digit phone number/and first 2 letters of the street name in upper case. I have unplugged and power cycled the modem for 30 min. same result.
Could I please PM someone with the account number to see if the churn is actually complete?
Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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