[Fixed this part]First, I've tried the customer login details given in the initial email (10-digit Phone number Username and a password), but they don't work — this is pretty frustrating is it means I can't check status or lodge a support ticket for my next issue:
Second. The internet worked for a short time in the morning, but then I went and messed up a few settings trying to get some port forwarding to work with my modem (D-Link DSL-302g). I'm fairly certain I have fixed everything now. However, we're still having problems.
Although my modem's control panel shows that I am connected to the ADSL, I cannot open any pages (I'm posting this connected to a 3G modem). Any ping attempts are unsuccessful and this is the output from a traceroute to google.com:
Code: Select all
Traceroute has started… traceroute: Warning: www.google.com has multiple addresses; using 18.104.22.168 traceroute to www.l.google.com (22.214.171.124), 64 hops max, 52 byte packets 1 10.1.1.5 (10.1.1.5) 2.571 ms 1.961 ms 1.958 ms 2 10.1.1.1 (10.1.1.1) 2.557 ms 2.459 ms 2.554 ms 3 126.96.36.199.static.exetel.com.au (188.8.131.52) 30.330 ms 36.382 ms 38.804 ms 4 184.108.40.206.static.exetel.com.au (220.127.116.11) 35.490 ms 30.510 ms 26.939 ms 5 18.104.22.168.static.exetel.com.au (22.214.171.124) 30.505 ms 28.255 ms 32.533 ms 6 126.96.36.199.static.exetel.com.au (188.8.131.52) 31.064 ms 29.465 ms 29.461 ms 7 184.108.40.206.static.exetel.com.au (220.127.116.11) 29.685 ms 29.269 ms 29.690 ms 8 * * * 9 * * * 10 * *
I'm in Ewingsdale, NSW.
Swift help much appreciated.
EDIT: Okay, so I just got into the members area using a username and password different than those on my email. Odd.
Anyway still no internet connection...