Packet loss

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
Rex Nebular
Posts: 48
Joined: Sat Sep 03, 2005 3:07 pm
Location: Melbourne

Packet loss

Post by Rex Nebular » Mon Mar 01, 2010 9:28 pm

On 28th of Feb and 1st of March, playing games during the day works well. At around 8pm, I start getting packet loss. I'm in VIC on SPLE exchange.

It's much worse on 3000 byte packets than 32 byte packets.

ping 220.233.0.9 -n 30 -l 3000

Ping statistics for 220.233.0.9:
Packets: Sent = 30, Received = 27, Lost = 3 (10% loss)
Approximate round trip times in milli-seconds:
Minimum = 87ms, Maximum = 94ms, Average = 88ms
Last edited by Rex Nebular on Tue Mar 02, 2010 2:14 pm, edited 2 times in total.

Himantha
Exetel Staff
Posts: 181
Joined: Fri May 11, 2007 1:44 am

Re: Packet loss

Post by Himantha » Tue Mar 02, 2010 12:41 pm

Can you please supply 20 ping tests, so we can get a better idea of what is occurring?

Please ensure you aren't using wireless, and the connection has no other traffic occurring, and there are no other computers online at the time of the tests.

Supply 20 pings to the gateway, and the exetel website (220.233.0.9).

Rex Nebular
Posts: 48
Joined: Sat Sep 03, 2005 3:07 pm
Location: Melbourne

Re: Packet loss

Post by Rex Nebular » Tue Mar 02, 2010 2:08 pm

I'm not using wireless and there were no other computers on during the test or any real bandwidth being used.

Pinging 58.96.2.209 with 32 bytes of data:
Reply from 58.96.2.209: bytes=32 time=31ms TTL=254
Reply from 58.96.2.209: bytes=32 time=30ms TTL=254
Reply from 58.96.2.209: bytes=32 time=30ms TTL=254
Request timed out.
Reply from 58.96.2.209: bytes=32 time=30ms TTL=254
Reply from 58.96.2.209: bytes=32 time=30ms TTL=254
Reply from 58.96.2.209: bytes=32 time=30ms TTL=254
Reply from 58.96.2.209: bytes=32 time=30ms TTL=254
Reply from 58.96.2.209: bytes=32 time=32ms TTL=254
Reply from 58.96.2.209: bytes=32 time=31ms TTL=254
Reply from 58.96.2.209: bytes=32 time=38ms TTL=254
Reply from 58.96.2.209: bytes=32 time=30ms TTL=254
Reply from 58.96.2.209: bytes=32 time=31ms TTL=254
Reply from 58.96.2.209: bytes=32 time=30ms TTL=254
Reply from 58.96.2.209: bytes=32 time=30ms TTL=254
Reply from 58.96.2.209: bytes=32 time=30ms TTL=254
Reply from 58.96.2.209: bytes=32 time=30ms TTL=254
Reply from 58.96.2.209: bytes=32 time=30ms TTL=254
Reply from 58.96.2.209: bytes=32 time=30ms TTL=254
Reply from 58.96.2.209: bytes=32 time=30ms TTL=254

Ping statistics for 58.96.2.209:
Packets: Sent = 20, Received = 19, Lost = 1 (5% loss),
Approximate round trip times in milli-seconds:
Minimum = 30ms, Maximum = 38ms, Average = 30ms

Pinging 220.233.0.9 with 32 bytes of data:
Request timed out.
Reply from 220.233.0.9: bytes=32 time=41ms TTL=59
Reply from 220.233.0.9: bytes=32 time=41ms TTL=59
Reply from 220.233.0.9: bytes=32 time=41ms TTL=59
Reply from 220.233.0.9: bytes=32 time=41ms TTL=59
Reply from 220.233.0.9: bytes=32 time=41ms TTL=59
Reply from 220.233.0.9: bytes=32 time=42ms TTL=59
Reply from 220.233.0.9: bytes=32 time=41ms TTL=59
Reply from 220.233.0.9: bytes=32 time=40ms TTL=59
Reply from 220.233.0.9: bytes=32 time=40ms TTL=59
Reply from 220.233.0.9: bytes=32 time=41ms TTL=59
Reply from 220.233.0.9: bytes=32 time=41ms TTL=59
Reply from 220.233.0.9: bytes=32 time=41ms TTL=59
Reply from 220.233.0.9: bytes=32 time=41ms TTL=59
Reply from 220.233.0.9: bytes=32 time=41ms TTL=59
Request timed out.
Reply from 220.233.0.9: bytes=32 time=99ms TTL=59
Request timed out.
Request timed out.
Reply from 220.233.0.9: bytes=32 time=42ms TTL=59

Ping statistics for 220.233.0.9:
Packets: Sent = 20, Received = 16, Lost = 4 (20% loss),
Approximate round trip times in milli-seconds:
Minimum = 40ms, Maximum = 99ms, Average = 44ms

Rex Nebular
Posts: 48
Joined: Sat Sep 03, 2005 3:07 pm
Location: Melbourne

Re: Packet loss

Post by Rex Nebular » Tue Mar 02, 2010 3:11 pm

Rebooting the router has temporarily fixed the problem and my modem synced at a slightly slower speed but I did try that yesterday night a few times and it didn't solve it.

armthehomeless
Posts: 51
Joined: Tue Jan 30, 2007 4:12 pm
Location: Brisbane, QLD

Re: Packet loss

Post by armthehomeless » Wed Mar 03, 2010 6:58 pm

I am also having this issue in the last 2 days. Noticeable while gaming online.

Just did a ping test to Exetel and got:

Pinging 220.233.0.9 with 32 bytes of data:
Request timed out.
Reply from 220.233.0.9: bytes=32 time=137ms TTL=60
Reply from 220.233.0.9: bytes=32 time=168ms TTL=60
Request timed out.

Ping statistics for 220.233.0.9:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 137ms, Maximum = 168ms, Average = 152ms

I'm in Brisbane. Have tried modem reboot, firmware update etc. Still ocurring

armthehomeless
Posts: 51
Joined: Tue Jan 30, 2007 4:12 pm
Location: Brisbane, QLD

Re: Packet loss

Post by armthehomeless » Wed Mar 03, 2010 7:03 pm

Did multiple pings and didn't re-occur, but you'll notice the latency fluctuates quite dramatically:

Pinging 220.233.0.9 with 32 bytes of data:
Reply from 220.233.0.9: bytes=32 time=132ms TTL=60
Reply from 220.233.0.9: bytes=32 time=108ms TTL=60
Reply from 220.233.0.9: bytes=32 time=102ms TTL=60
Reply from 220.233.0.9: bytes=32 time=101ms TTL=60
Reply from 220.233.0.9: bytes=32 time=104ms TTL=60
Reply from 220.233.0.9: bytes=32 time=136ms TTL=60
Reply from 220.233.0.9: bytes=32 time=116ms TTL=60
Reply from 220.233.0.9: bytes=32 time=88ms TTL=60
Reply from 220.233.0.9: bytes=32 time=46ms TTL=60
Reply from 220.233.0.9: bytes=32 time=179ms TTL=60
Reply from 220.233.0.9: bytes=32 time=326ms TTL=60
Reply from 220.233.0.9: bytes=32 time=349ms TTL=60
Reply from 220.233.0.9: bytes=32 time=325ms TTL=60
Reply from 220.233.0.9: bytes=32 time=259ms TTL=60
Reply from 220.233.0.9: bytes=32 time=177ms TTL=60
Reply from 220.233.0.9: bytes=32 time=234ms TTL=60
Reply from 220.233.0.9: bytes=32 time=291ms TTL=60
Reply from 220.233.0.9: bytes=32 time=229ms TTL=60
Reply from 220.233.0.9: bytes=32 time=149ms TTL=60
Reply from 220.233.0.9: bytes=32 time=55ms TTL=60
Reply from 220.233.0.9: bytes=32 time=61ms TTL=60
Reply from 220.233.0.9: bytes=32 time=78ms TTL=60
Reply from 220.233.0.9: bytes=32 time=199ms TTL=60
Reply from 220.233.0.9: bytes=32 time=146ms TTL=60
Reply from 220.233.0.9: bytes=32 time=49ms TTL=60
Reply from 220.233.0.9: bytes=32 time=79ms TTL=60
Reply from 220.233.0.9: bytes=32 time=90ms TTL=60
Reply from 220.233.0.9: bytes=32 time=87ms TTL=60
Reply from 220.233.0.9: bytes=32 time=90ms TTL=60
Reply from 220.233.0.9: bytes=32 time=171ms TTL=60
Reply from 220.233.0.9: bytes=32 time=62ms TTL=60
Reply from 220.233.0.9: bytes=32 time=107ms TTL=60
Reply from 220.233.0.9: bytes=32 time=37ms TTL=60
Reply from 220.233.0.9: bytes=32 time=39ms TTL=60
Reply from 220.233.0.9: bytes=32 time=66ms TTL=60
Reply from 220.233.0.9: bytes=32 time=50ms TTL=60
Reply from 220.233.0.9: bytes=32 time=83ms TTL=60
Reply from 220.233.0.9: bytes=32 time=66ms TTL=60
Reply from 220.233.0.9: bytes=32 time=91ms TTL=60
Reply from 220.233.0.9: bytes=32 time=80ms TTL=60
Reply from 220.233.0.9: bytes=32 time=86ms TTL=60
Reply from 220.233.0.9: bytes=32 time=38ms TTL=60
Reply from 220.233.0.9: bytes=32 time=61ms TTL=60
Reply from 220.233.0.9: bytes=32 time=42ms TTL=60
Reply from 220.233.0.9: bytes=32 time=37ms TTL=60
Reply from 220.233.0.9: bytes=32 time=38ms TTL=60
Reply from 220.233.0.9: bytes=32 time=61ms TTL=60
Reply from 220.233.0.9: bytes=32 time=46ms TTL=60
Reply from 220.233.0.9: bytes=32 time=38ms TTL=60
Reply from 220.233.0.9: bytes=32 time=39ms TTL=60
Reply from 220.233.0.9: bytes=32 time=81ms TTL=60
Reply from 220.233.0.9: bytes=32 time=70ms TTL=60

Ping statistics for 220.233.0.9:
Packets: Sent = 52, Received = 52, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 37ms, Maximum = 349ms, Average = 112ms

vert02
Posts: 45
Joined: Thu Jan 04, 2007 11:18 am

Re: Packet loss

Post by vert02 » Wed Mar 03, 2010 11:09 pm

same thing on some of the powertel exchanges in sydney

http://forums.whirlpool.net.au/forum-re ... ?t=1394812

Dazzled
Volunteer Site Admin
Posts: 6003
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Packet loss

Post by Dazzled » Thu Mar 04, 2010 8:22 am

A simpler tool to watch this stuff dynamically, with some additional columns for jitter, is mtr:
http://www.bitwizard.nl/mtr/ for the original Linux version and some variants - it's in most distros and repos;
http://winmtr.sourceforge.net/ for a rather old port to Windows. There are Windows-related differences.

There is a report mode. Mtr will generate a lot of network activity, so don't leave it on while watching youtube...

Murphy09
Posts: 44
Joined: Thu Apr 09, 2009 8:37 pm

Re: Packet loss

Post by Murphy09 » Sun Mar 07, 2010 10:45 am

Are either of you guys (with the packet loss problem) on a BYO (PowerTel) plan?

Note: The PowerTel packet loss issue is not confined to Sydney only.
Moved onto greener pastures

Rex Nebular
Posts: 48
Joined: Sat Sep 03, 2005 3:07 pm
Location: Melbourne

Re: Packet loss

Post by Rex Nebular » Sun Mar 07, 2010 4:07 pm

I'm not on Powertel, my exchange uses Optus hardware. I haven't noticed much packet loss recently but I haven't been testing 24/7.

jubba
Posts: 76
Joined: Sat Jun 30, 2007 8:21 pm
Location: Sydney

Re: Packet loss

Post by jubba » Tue Mar 09, 2010 9:42 am

Is there any knews on whats going to happening

According to whirlpool exetel is upgrade "main link" or something.

see: http://forums.whirlpool.net.au/forum-re ... 12&p=4#r78

Rex Nebular
Posts: 48
Joined: Sat Sep 03, 2005 3:07 pm
Location: Melbourne

Re: Packet loss

Post by Rex Nebular » Fri Apr 02, 2010 3:12 am

Getting more latency issues/packet loss during offpeak. I guess lots are downloading since it's the start of the month and some now have "unlimited" offpeak quota.

Chris T
Posts: 83
Joined: Thu Sep 23, 2004 8:53 pm

Re: Packet loss

Post by Chris T » Fri Apr 02, 2010 8:10 pm

Same here. I am on a PowerTel line and this morning was very bad. My SSH session was, at times, worse than on a dialup line until about 12:30. Lost packets, tty lagged up to about 30 seconds made typing very painful.

Chris.

Murphy09
Posts: 44
Joined: Thu Apr 09, 2009 8:37 pm

Re: Packet loss

Post by Murphy09 » Sun Apr 04, 2010 12:55 pm

I'm getting fed up with the lack of responses and progress about these issues. Packet loss is very annoying and it makes the many interactive services practically unusable (VOIP, Web, Skype, Telnet, etc).

I can live with slow speeds but this is worse. It just stops working for a few seconds and then it works again, and then it stops again, and so on!! How much more proof do we need to provide Exetel before they do something about it?
Moved onto greener pastures

Gidget
Volunteer Site Admin
Posts: 1813
Joined: Wed Jan 28, 2004 4:33 am
Location: Sydney

Re: Packet loss

Post by Gidget » Sun Apr 04, 2010 1:05 pm

Murphy09 wrote:How much more proof do we need to provide Exetel before they do something about it?
I presume from this comment that you have raised a support ticket - what's the Ticket ID?

Gidget
Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

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