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Incorrect information in members area [Resolved]

Posted: Thu Apr 01, 2010 6:48 am
by LordS
I just signed up to the plan FP-D2 as its advertised as No Limit = Unlimited and yet in the members facilities there is some BS No charge crap, and my usage meter is showing off peak as 86GB.

I think not.

I signed up for an off peak of infinity.

Please fix this asap.

Re: Incorrect information in members area

Posted: Thu Apr 01, 2010 7:00 am
by rgormley
yes i have seen this to when i checked details

my download has been 340 mb`s from midnight

my adsl usage details it shows...

"Uncharged Plan Maximum Off Peak Download 86 gbytes"

service details shows.....

Service Number: xxxxxxxxxxxx
Plan Type: FP-D2
Monthly Access Charge: $75.00
Peak Download Limit (Mbyte): 30000
Peak Period Option: 12:00pm – 12:00am
Excess Downloads per Gbyte: $0.50
OffPeak Download Limit (Mbyte): No Charge
OffPeak Excess Downloads per Gbyte: N/A
Service Line Speed: 8192/384
Service Activation Date: 2008-04-10
Contract Period: 6 Months
Initial Contract End Date: 2008-10-10

SO why does it show a "86" gb figure ??? when i have d/load 390gb`s in of peak

this is what i have d/loaded so far.. as of midnight the 1st

Usage Detail From 2010-04-01 To 2010-04-01
Period: 12:00 am to 12:00 pm 390.34 MB of peak

i`m confused....

Re: Incorrect information in members area

Posted: Thu Apr 01, 2010 7:06 am
by LordS
The plan has obviously been incorrectly set to have the no charge organically growing off peak, compared to what is advertised : Unlimited.

Re: Incorrect information in members area

Posted: Thu Apr 01, 2010 7:30 am
by brick
I`m on the new FP-D2 plan too, but it says my excess peak downloads are charged at $6.gb not 50 cents, but my contract said 50 cents as did/does the web page, is this just like a typo error or will I actually charged $6 if I go over peak (30gb) usage ?

Also, when I swapped over it said I had signed up for a 12 month contract, but it only says 6 month contract on my user page, 6 months is fine, bit I would prefer a 12 month contract.

Re: Incorrect information in members area

Posted: Thu Apr 01, 2010 7:43 am
by LordS
brick wrote:I`m on the new FP-D2 plan too, but it says my excess peak downloads are charged at $6.gb not 50 cents, but my contract said 50 cents as did/does the web page, is this just like a typo error or will I actually charged $6 if I go over peak (30gb) usage ?

Also, when I swapped over it said I had signed up for a 12 month contract, but it only says 6 month contract on my user page, 6 months is fine, bit I would prefer a 12 month contract.
Your service like mine still has shaping enabled.

You have to speak to a tech and ask them to remove it.

Re: Incorrect information in members area

Posted: Thu Apr 01, 2010 7:54 am
by brick
Ok, thanks, whats the quickest/easiest way to do that ?

Re: Incorrect information in members area

Posted: Thu Apr 01, 2010 8:11 am
by Gidget
brick wrote:Ok, thanks, whats the quickest/easiest way to do that ?
Send an email to residentialsupport@exetel.com.au with the details.

Gidget

Re: Incorrect information in members area

Posted: Thu Apr 01, 2010 8:19 am
by James
LordS wrote:I just signed up to the plan FP-D2 as its advertised as No Limit = Unlimited and yet in the members facilities there is some BS No charge crap, and my usage meter is showing off peak as 86GB.

I think not.

I signed up for an off peak of infinity.

Please fix this asap.
It's a new plan, give the developers sometime to fix it.

Re: Incorrect information in members area

Posted: Thu Apr 01, 2010 9:15 am
by Cexitime
I just switched over to it as well

So it is unlimited and the members area is reporting it wrong or it is capped off at 85GB?

Re: Incorrect information in members area

Posted: Thu Apr 01, 2010 9:18 am
by Gidget
Did you read the post immediately before yours? Give it a few days for the developers to fix it.

Gidget

Re: Incorrect information in members area

Posted: Thu Apr 01, 2010 9:20 am
by Sovi3t
Cheers Gidget i do have faith that they will amend this slight oversight.

Re: Incorrect information in members area

Posted: Thu Apr 01, 2010 6:41 pm
by brick
Gidget wrote:
brick wrote:Ok, thanks, whats the quickest/easiest way to do that ?
Send an email to residentialsupport@exetel.com.au with the details.

Gidget

Thanks for that !

Re: Incorrect information in members area

Posted: Thu Apr 01, 2010 8:05 pm
by gong_guy
James wrote:
It's a new plan, give the developers sometime to fix it.
Same problem with the Z/20INCTEL plan

Thanks

Re: Incorrect information in members area

Posted: Mon Apr 05, 2010 10:42 am
by LordS
I'm very quickly approaching the 89GB limit, and I'm feeling uneasy with the fact this hasn't been fixed yet.

Can we please have an ETA?

Re: Incorrect information in members area

Posted: Mon Apr 05, 2010 1:18 pm
by Xalies
:o Well it is easter holidays so maybe tomorrow .... I guess you should stop downloading till its done, priatebay will wait