No internet except Exetel? (BNE)

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
kingr
Posts: 1
Joined: Fri Apr 02, 2010 10:43 am
Location: Brisbane

Re: No internet except Exetel? (BNE)

Post by kingr » Fri Apr 02, 2010 11:43 am

Still no connectivity outside of the exetel network here. Changing DNS hasn't helped either. news.com.au works because its using akamai which is a service exetel host. From the graphs, something happened at 8am NSW time and has been slowly ramping back up. It's not a DNS issue for me.

kushil
Posts: 9
Joined: Wed Jan 20, 2010 9:23 am
Location: Tingalpa, QLD

Re: No internet except Exetel? (BNE)

Post by kushil » Fri Apr 02, 2010 11:49 am

kushil wrote:Same here
No internet to google.com.au or most sites
but exetel and news.com.au works fine
i fish a DNS server stuff up of some kind
Local South Brisbane - Tingalpa

Mandella
Posts: 58
Joined: Fri Apr 24, 2009 8:10 pm
Location: Sunshine Coast

Re: No internet except Exetel? (BNE)

Post by Mandella » Fri Apr 02, 2010 11:51 am

Same @ Buderim, Sunshine Coast

Mandella
Posts: 58
Joined: Fri Apr 24, 2009 8:10 pm
Location: Sunshine Coast

Re: No internet except Exetel? (BNE)

Post by Mandella » Fri Apr 02, 2010 12:06 pm

Changed dns to google's 8.8.8.8 and all works well. Must be an Exetel dns issue.

RVining
Posts: 15
Joined: Tue Nov 14, 2006 11:17 am

Re: No internet except Exetel? (BNE)

Post by RVining » Fri Apr 02, 2010 12:10 pm

I have just logged a fault with Exetel support. I spoke with Janaka who was unaware of any issues that should be causing this, and he said that he would speak with a network technician about it. As I type this, my connectivity has returned. He called me back to confirm whether my service was restored. Excellent service, i suggest any of you still having this problem email residentialsupport@exetel.com.au or call their support number if your email is not working.

Nice work Exetel.

brucejs
Posts: 2
Joined: Thu Aug 09, 2007 10:28 am
Location: Brisbane

Re: No internet except Exetel? (BNE)

Post by brucejs » Fri Apr 02, 2010 12:12 pm

Same problem here, Brisbane northside...

Is there any word from Exetel on the problem? The network status page doesn't show any "Known issues".

Shonky
Posts: 71
Joined: Mon Nov 13, 2006 4:19 pm

Re: No internet except Exetel? (BNE)

Post by Shonky » Fri Apr 02, 2010 12:23 pm

Mine only started working after restarting the PPP connection on my firewall/server. So I'd suggest a restart or power cycle of your modem or whatever is doing the PPPoE side of your connection.

craigj
Posts: 22
Joined: Thu Apr 01, 2010 2:32 pm
Location: Australia

Re: No internet except Exetel? (BNE)

Post by craigj » Fri Apr 02, 2010 12:32 pm

Still not working here, also Southside Brisbane.

kushil
Posts: 9
Joined: Wed Jan 20, 2010 9:23 am
Location: Tingalpa, QLD

Re: No internet except Exetel? (BNE)

Post by kushil » Fri Apr 02, 2010 12:33 pm

OK called the support number
Nice Sri lankan dude on the line and he did something in there end and i started the Modem
presto...... everything is working again
i did mention lot of people in Brisbane having the same issue
Might want to give them a ring....

Mandella
Posts: 58
Joined: Fri Apr 24, 2009 8:10 pm
Location: Sunshine Coast

Re: No internet except Exetel? (BNE)

Post by Mandella » Fri Apr 02, 2010 12:35 pm

All good now @ Buderim.

brucejs
Posts: 2
Joined: Thu Aug 09, 2007 10:28 am
Location: Brisbane

Re: No internet except Exetel? (BNE)

Post by brucejs » Fri Apr 02, 2010 12:39 pm

Rang Exetel support line. They had me turn the modem off, did some magic at their end and I've just turned it back on and its working again now. Thanks Exetel :-)

bathuu
Posts: 42
Joined: Sat Mar 28, 2009 7:42 am
Location: Brisbane

Re: No internet except Exetel? (BNE)

Post by bathuu » Fri Apr 02, 2010 1:18 pm

Service support line calling option finally gives a result. Like a guy posted above some nice Sri Lankan guy has resetted my port at their server and I got my connection back. Wow. Eventually!!! :D
So whoever is having problem don't just wait to get fixed problem, grab your phone and start calling the number below.
Phone (National): 1300 788 141 (This is an Exetel VoIP number so Exetel VoIP users can call at no charge)
http://www.exetel.com.au/contact.php

craigj
Posts: 22
Joined: Thu Apr 01, 2010 2:32 pm
Location: Australia

Re: No internet except Exetel? (BNE)

Post by craigj » Fri Apr 02, 2010 2:55 pm

My Exetel VoIP doesn't work, I guess because of other internet problems :( Can't ring them up that way... but trying to email them...

craigj
Posts: 22
Joined: Thu Apr 01, 2010 2:32 pm
Location: Australia

Re: No internet except Exetel? (BNE)

Post by craigj » Fri Apr 02, 2010 3:12 pm

I just emailed residentialsupport@exetel.com.au and they got back to me within about 15 minutes. They reset my port, and seems like I'm online again. Yay! :D

whynonet
Posts: 1
Joined: Sun Apr 04, 2010 10:40 am
Location: BNE

Re: No internet except Exetel? (BNE)

Post by whynonet » Sun Apr 04, 2010 10:50 am

Yes, I am on the same service naked ADSL2+. No access or intermitent access to sites external to Exetel. I have had no Internet access from Friday onwards. No response from Exetel. After investigating it seems to be asymetric routing issues. Notice return traffic is not being routed correctly.

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