RyanC wrote:2)Irrelevant of what the AUP says, [it] is basically deceptive conduct...Had I of known that this was going to happen I would of not paid the $10 to change.
As above, if you feel you have been detrimentally affected, email email@example.com
and senior management will review. The forums are not suitable for those matters.
RyanC wrote:3) ...might aswell go straight to the TIO.
Considering you have not attempted to even contact Exetel, I'm quite sure of the outcome that you will ultimately obtain via this pathway.
RyanC wrote:4) Exetel are becoming increasingly greedy... You would think that with a growing customer base you could actually negotiate cheaper IP data contracts and offer price reductions if anything.
Because of the lower IP costs, Exetel have provided higher download quotas. This has caused congestion so in the interest of users, it needs to be managed. There is no issue of greed at play and there never has been.
RyanC wrote:Yes Exetel are now in line with other ISPs in terms of pricing. lets not forget though that Exetel don't offer things such as free modems with contracts nor a proper Help Desk like other ISPs offer.
Missing gimmicks like modems have mainly been offset by shorter contract and increasing benefits to users while still on contract. Think about why other companies offer free modems: it is because they are making at least the cost of the modem in profits. Exetel make around $1 profit per service per month. And since my service has been flawless ever since I can remember I can't really comment on the "properness" of the Help desk.
RyanC wrote:5)It shows a complete lack of planning and proper, thorough thinking on Exetel management's behalf. If you find the word incompetent or idiot to be considered offensive language I think it's time to take a reality check, because I doubt many grown adults would consider that offensive language! :lol:
It shows that the effect was different to that which Exetel predicted. Running a business and trying to predict future demands on a new product is a massively hard task. I do not consider "incompetent" or "idiot" to be offensive language at all. I said it "constitutes slander" which means it falsely damages the reputation of another. Moreover, I consider it to be rude and a sign that the individual does not have the vocabulary to summarise the issue nor the patience or insight to give constructive alternatives.
RyanC wrote:As for a suggestion? how about leaving it the same as it has always been for the last upteen with 50-60GB 12am-12pm off-peak...
It may well come to that. I, for one, would support such a change.
RyanC wrote:But going by the response here and on Whirlpool I daresay you're going to get quite alot of bad PR plus a decent percentage of people churning off to better providers...
Possibly. But past patterns have paradoxically shown that Whirlpool rants against Exetel actually increase Exetel's user base. Might be the adage that all publicity is good publicity, but more likely to be the fact that lots of internet savvy people see the rants, check the facts against these forums, etc and realise Exetel is actually a good ISP.