Wow, you are in-line with Exetel...
Just walk away if we don't like it, exactly what Exetel said in most of their emails.
Why didn't you still stick with Internode?
You are looking for service quality or price?
Sorry, I don't consider myself to be inline with any company. I was implying with this and the narrow minded comment (which in hind-sight now was a bit harsh, I apologise) in Australia we thankfully have freedom of choice, if for whatever reason Exetel no longer meet requirements of service or their standards/quality of service plummeted I would simply churn. No complaints, no second chance, I'd hit the churn button and let the ship sink/move on with life/insert cliche here.
Many times I have found with other companies (non-ISP), complaining generally does nothing for me but induce high-blood pressure and arhythmia.
The most powerful thing I feel you can do to a company is no longer be their
customer. Loyalty in my view doesn't mean now what it used to in the business world.
I didn't stay with Internode simply because at the time I was paying $25 line rental via Telstra and $40 to Internode for a measly 5gb a month. Nothing wrong with service quality, only quantity really. Internode couldn't offer me anything comparable so business with them was finished.
So I churned to Exetel with at the time 8gb/xx-gb quota and faster speed. Then over time, quota's kept creeping up and up with no change in price until it got to 18gb/54gb for me.
Then a while after that Exetel advised it would cost me another $5-10 a month to keep my existing plan which they had long taken off the market. So I paid the cost for a month or two (possibly three) being that they had been generous enough with quota increments, I didn't see a problem and was happy to pay. Then about 2-3 weeks ago I noticed the current plans on offer and I noticed I could go back to what I was paying and still get more again, so I did.
So yea, at the end of the day this whole shamble is essentially a matter of personal view of value for money and weather after all Exetel has done for you, you are willing to give a bit of old fashioned loyalty or exercise your freedom of choice and head to greener pastures. Any company's product either meets your requirements, or it doesn't.
Why use a Kia Rio to tow the family caravan, straining it's proverbial off to move it, than 4.0L Failcon that just cruises along no worries?