So my power just went off a couple of hours ago and when it came back on I was greeted with the Exetel Usage Block page. This is rather mystifying as as far as I was aware my plan tells me that I should be only shaped.
Now since I recently changed over to the Z/21INCTEL plan from my old INCPHONE A I actually thought it was a flat .50c / gig if I went over my peak cap (minus the 50% over shaped period) but ok cool whatever. For this reason I have not been too concerned about exceeding my peak usage (more money for Exetel). That still begs the question as to why I can't access the net, being stuck at the block page, since I haven't reached that "50% over shaped" mark yet. What gives?The default setting for your ADSL plan is to allow you to be "shaped" to 512 kbps once you reach your peak period limited.
Shaping will allow you to download up to 50% of your peak allowance after which your plan will automatically revert to charged at 50 cents per gigabyte downloaded in the peak period with no option to change back to shaped.
Now normally I would just tick the "I accept these charges" box and move on, HOWEVER... according to the block page I am supposed to agree to $6/GB excess charges! WTF!?!? I thought it was supposed to be .50c/GB!?
I'm sorry that wasn't what I agreed to when I moved over to the newer Z/21INCTEL plan. It quite clearly stated .50c/GB.You can restore your internet access 'instantly' by 'clicking' as indicated below but any additional downloads in this calendar month will be charged at $6.00 per gigabyte or part thereof.
Below is the info from my "Your ADSL Account Plan Details" page.
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Plan Type: Z/21INCTEL Monthly Access Charge: $65.00 Peak Download Limit (Mbyte): 30000 Peak Period Option: 12:00pm - 12:00am Excess Downloads per Gbyte: N/A OffPeak Download Limit (Mbyte): Unlimited OffPeak Excess Downloads per Gbyte: N/A Service Line Speed: ADSL2+
Total email confusion from Exetel. Seriously what the hell is up with the newsletter/emails from exetel?. They say one thing and then a few days later there is a retration then a few days later one that says something completely different? "We're changing the off-peak...", "W're not changing the off-peak...". Now I see other forum users posting complaining that you have changed the off-peak? How are we, as users, supposed to decipher what the hell is going on? This isn't a very professional way to run a business.
As far as I am concerned all I can do is stick to the text as displayed on my member facilities page and challenge based on that.
So, in summary: Why does the block page say $6/GB instead of the .50c/GB as per the contract I agreed to?