I have changed and on OTC plan this month.
However when I try to change to 50c excess
I get this message
"YOUR SELECTION IS NOT AVAILABLE UNTIL THE FIRST OF NEXT CALENDAR MONTH"
Now when I get to next calendar month, Is the change going to be instant? Or will I have to wait another month for that change to take effect?
kogi
How long to change from shaping to 50c excess
-
CoreyPlover
- Volunteer Site Admin
- Posts: 5922
- Joined: Sat Nov 04, 2006 2:24 pm
- Location: Melbourne, VIC
Re: How long to change from shaping to 50c excess
There have been numerous threads about various glitches in the 50c excess implementation for OT, ON and AA plans. I haven't seen any announcement or indication of the resolution of these issues so it is probably best to email residentialsupport@exetel.com.au to ask.
I am a volunteer moderator and not an Exetel staff member. As with all forum posts, mine do not constitute any "official" Exetel position. Support tickets may be logged via https://helpdesk.exetel.com.au or residentialsupport@exetel.com.au
Re: How long to change from shaping to 50c excess
I have been having this issue for a whileCoreyPlover wrote:There have been numerous threads about various glitches in the 50c excess implementation for OT, ON and AA plans. I haven't seen any announcement or indication of the resolution of these issues so it is probably best to email residentialsupport@exetel.com.au to ask.
I emailed residentialsupport@exetel.com.au and it was finally fixed today. The new system for me should start next month.
So all is good.