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Couple Questions

Posted: Mon Sep 06, 2010 3:05 pm
by TravAlt
Why does my offpeak period keep changing between 2 - 8am and 4 - 10am?

And how do I change my peak to charge 50c per extra GB, currently it will be shaped.

Re: Couple Questions

Posted: Tue Sep 07, 2010 1:23 pm
by CoreyPlover
TravAlt wrote:Why does my offpeak period keep changing between 2 - 8am and 4 - 10am?
Member Facility glitches. See viewtopic.php?f=303&t=36853
TravAlt wrote:And how do I change my peak to charge 50c per extra GB, currently it will be shaped.
Not sure, as I'm on an old $0.50/GB plan already. But perhaps it would be in the Member Facilities, under Manage Services > Change Service? If not, you can email residentialsupport@exetel.com.au to request the change

Re: Couple Questions

Posted: Tue Sep 07, 2010 4:47 pm
by Klaas
TravAlt wrote:And how do I change my peak to charge 50c per extra GB, currently it will be shaped.
When you log into your member facilities, select the "Manage Services" menu item, and select "ADSL" from the submenu.

Your current details will displayed, with a button in the middle saying "Change Peak Excess Downloads Option" - click on that, following the bouncing ball to change from shaping to charged - note it will only come into effect from the 1st of the following month.

Re: Couple Questions

Posted: Tue Sep 07, 2010 9:42 pm
by TravAlt
Under "Current ADSL Plan", there are no buttons or links.

Re: Couple Questions

Posted: Tue Sep 07, 2010 10:59 pm
by CoreyPlover
Email residentialsupport@exetel.com.au then (and also ask why the option is not appearing for you)

Re: Couple Questions

Posted: Wed Sep 08, 2010 8:06 am
by Klaas
TravAlt wrote:Under "Current ADSL Plan", there are no buttons or links.
As Corey advises, email Exetel to find out why you are not seeing this option.

This is what I see under "Current ADSL Plan":

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