EXTREMELY LOW INTERNET SPEED

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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tangozai
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Location: brisbane

EXTREMELY LOW INTERNET SPEED

Post by tangozai » Mon Sep 06, 2010 8:42 pm

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i have a serious internet speed problem these few days. I normally have an average speed around 5-6mbps from speedtest.net. Since 3days ago, my internet speed dropped to less that 1mbps. I also found out that speedtest.net showed my location is in papa new guinea instead of brisbane.
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Dazzled
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Re: EXTREMELY LOW INTERNET SPEED

Post by Dazzled » Mon Sep 06, 2010 9:00 pm

Your modem is still running at 7600 kbps. Speedtest.net lets you select servers all over the globe, so pick out Brisbane on the map, and see what happens.

Which model Dynalink is that? - the current firmware for RTA1046VW and 1025W models is 3.64y.

tangozai
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Re: EXTREMELY LOW INTERNET SPEED

Post by tangozai » Mon Sep 06, 2010 9:06 pm

this is what i get from selecting brisbane.
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tangozai
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Re: EXTREMELY LOW INTERNET SPEED

Post by tangozai » Mon Sep 06, 2010 9:13 pm

i am using netcomm NB6PLUS4W at the moment.

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Dazzled
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Re: EXTREMELY LOW INTERNET SPEED

Post by Dazzled » Mon Sep 06, 2010 9:19 pm

The graphics are the same as Dynalinks, which is why I mistakenly picked up on the firmware.

Try some more speed tests to see if anything stands out:
1. Download simultaneously 3 files from http://www.microsoft.com/ and http://www.apple.com/ and add up the speeds. You don't have to finish large files. The aim is to fully load your connection.
2. If you have specialist downloading software, point it at a file at http://mirror.exetel.com.au/pub/ and note the reported speed.
3. If you have a bit torrent client with 60+ simultaneous connections enabled, download http://releases.ubuntu.com/10.04.1/ubun ... so.torrent.

Those pings were highish. Ping exetel.com.au a few times and run http://pingtest.net/ to see if a congestion problem shows up. The latter uses a java applet on your system, so this will need to be enabled.

tangozai
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Re: EXTREMELY LOW INTERNET SPEED

Post by tangozai » Mon Sep 06, 2010 10:09 pm

]These are the pictures from the method you suggested.
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tangozai
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Re: EXTREMELY LOW INTERNET SPEED

Post by tangozai » Mon Sep 06, 2010 10:12 pm

here are more pictures.
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Dazzled
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Re: EXTREMELY LOW INTERNET SPEED

Post by Dazzled » Mon Sep 06, 2010 10:21 pm

Sorry, I can't read the Chinese one, but the combined download is slow and the ping tests show large delays just getting out of your exchange, despite good line status. It might be congestion locally, but it would be best to email the test results you now have (line status, speed tests, ping tests) to Exetel at residentialsupport@exetel.com.au for further examination.

Congestion, if it is that, is often very variable during the day.

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CoreyPlover
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Re: EXTREMELY LOW INTERNET SPEED

Post by CoreyPlover » Tue Sep 07, 2010 1:45 pm

Another useful test you can do: power off the modem, wait 20-30 minutes, then power back on. This can address one of two causes of possible slow speeds: an overheated / cranky modem (it happens sometimes) and dodgy exchange port. If you find this fixes the speeds but the issue recurs, I'd suggest you try to borrow a replacement modem as the symptoms would suggest a faulty modem.
I am a volunteer moderator and not an Exetel staff member. As with all forum posts, mine do not constitute any "official" Exetel position. Support tickets may be logged via https://helpdesk.exetel.com.au or residentialsupport@exetel.com.au

kushil
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Re: EXTREMELY LOW INTERNET SPEED

Post by kushil » Wed Sep 08, 2010 11:58 am

I am having the same speed issue from Brisbane south side
though looking at the Forum.
download is now only 1.6Mbps and normally i get around 6-7
hopefully will fix it self in the coming days

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