Constantly Dropping Connection Help

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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JaGuR
Posts: 47
Joined: Tue Feb 05, 2008 9:30 am
Location: sunshine coast

Constantly Dropping Connection Help

Post by JaGuR » Mon Sep 20, 2010 10:52 pm

Hi guys, I have reported this to support, and they have been dealing with it, but they are saying I have had good steady connection, and that it is not dropping out.

I am getting constant disconnects, on my modem, the light goes to flashing before, switching back to being a steady light again, this can happen as often as every 30 seconds, and has been happening for a bit over a week now

I emailed them this log, which I assume was showing the dropouts, but they say there are no dropouts, so thought I would get it clarified here first, as I may not know what I am looking at, but I assumed, the ADSL line is DOWN, the ADSL line is UP, is an indication as to my modem dropping it's connection, they have run a line test, and say it is fine.

It has been raining here for the last week, is is possible that has something to do with it ?

Cheers Guys

----------------------------------
----------- system log buffer head --------------
TransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 16:35:23 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 16:38:51 home.gateway:rt61apRxPacketProc:none: 00:26:37:a2:66:3f associated
Sep 20 16:39:24 home.gateway:rt61apRxPacketProc:none: 00:26:37:a2:66:3f disassociated
Sep 20 16:40:17 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 16:45:12 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 16:50:09 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 16:55:06 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 16:57:30 home.gateway:turbo_extEvtHandlerProc:none: ADSL line is DOWN!
Sep 20 16:58:10 home.gateway:turbo_extEvtHandlerProc:none: ADSL line is UP!
Sep 20 16:58:13 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 16:58:13 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 16:59:06 home.gateway:turbo_extEvtHandlerProc:none: ADSL line is DOWN!
Sep 20 16:59:46 home.gateway:turbo_extEvtHandlerProc:none: ADSL line is UP!
Sep 20 16:59:49 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 16:59:50 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 17:04:35 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 17:09:30 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 17:14:25 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 17:17:35 home.gateway:turbo_extEvtHandlerProc:none: ADSL line is DOWN!
Sep 20 17:18:15 home.gateway:turbo_extEvtHandlerProc:none: ADSL line is UP!
Sep 20 17:18:18 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 17:18:18 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 17:23:09 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 17:24:46 home.gateway:voip:none: Phone 1 (xxxxxxxxxxxxx) Codec Algorithm: PCMU
Sep 20 17:24:57 home.gateway:voip:none: Phone 1 (xxxxxxxxxxxxx) Codec Algorithm: PCMU
Sep 20 17:28:04 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 17:32:59 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 17:37:54 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 17:42:49 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 17:44:17 home.gateway:turbo_extEvtHandlerProc:none: ADSL line is DOWN!
Sep 20 17:44:57 home.gateway:turbo_extEvtHandlerProc:none: ADSL line is UP!
Sep 20 17:45:00 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 17:45:01 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 17:46:28 home.gateway:voip:none: Phone 1 (xxxxxxxxxxxxx) Codec Algorithm: PCMU
Sep 20 17:46:35 home.gateway:voip:none: Phone 1 (xxxxxxxxxxxxx) Codec Algorithm: PCMU
Sep 20 17:49:47 home.gateway:rt61apRxPacketProc:none: 00:26:37:a2:66:3f associated
Sep 20 17:49:55 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 17:50:18 home.gateway:voip:none: Phone 1 (xxxxxxxxxxxxx) Codec Algorithm: PCMU
Sep 20 17:50:42 home.gateway:voip:none: Phone 1 (xxxxxxxxxxxxx) Codec Algorithm: PCMU
Sep 20 17:50:51 home.gateway:voip:none: Phone 1 (xxxxxxxxxxxxx) Codec Algorithm: PCMU
Sep 20 17:51:16 home.gateway:rt61apRxPacketProc:none: 00:26:37:a2:66:3f disassociated
Sep 20 17:54:50 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 17:55:01 home.gateway:turbo_extEvtHandlerProc:none: ADSL line is DOWN!
Sep 20 17:55:41 home.gateway:turbo_extEvtHandlerProc:none: ADSL line is UP!
Sep 20 17:55:45 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 17:55:45 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 18:00:38 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 18:03:33 home.gateway:turbo_extEvtHandlerProc:none: ADSL line is DOWN!
Sep 20 18:04:13 home.gateway:turbo_extEvtHandlerProc:none: ADSL line is UP!
Sep 20 18:04:16 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 18:04:16 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 18:06:58 home.gateway:turbo_extEvtHandlerProc:none: ADSL line is DOWN!
Sep 20 18:07:38 home.gateway:turbo_extEvtHandlerProc:none: ADSL line is UP!
Sep 20 18:07:42 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 18:07:42 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 18:10:57 home.gateway:rt61apRxPacketProc:none: 00:26:37:a2:66:3f associated
Sep 20 18:11:36 home.gateway:rt61apRxPacketProc:none: 00:26:37:a2:66:3f disassociated
Sep 20 18:12:36 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 18:17:30 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 18:22:25 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 18:27:28 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 18:32:15 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 18:37:11 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 18:42:05 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 18:47:01 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 18:51:55 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 18:56:49 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 19:01:09 home.gateway:turbo_extEvtHandlerProc:none: ADSL line is DOWN!
Sep 20 19:01:49 home.gateway:turbo_extEvtHandlerProc:none: ADSL line is UP!
Sep 20 19:01:52 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 19:01:52 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 19:06:40 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 19:11:34 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 19:13:53 home.gateway:turbo_extEvtHandlerProc:none: ADSL line is DOWN!
Sep 20 19:14:33 home.gateway:turbo_extEvtHandlerProc:none: ADSL line is UP!
Sep 20 19:14:36 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 19:14:36 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 19:19:29 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 19:24:28 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 19:29:19 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 19:34:14 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 19:36:17 home.gateway:turbo_extEvtHandlerProc:none: ADSL line is DOWN!
Sep 20 19:37:31 home.gateway:turbo_extEvtHandlerProc:none: ADSL line is UP!
Sep 20 19:37:35 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 19:37:35 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 19:42:29 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 19:47:20 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 19:47:35 home.gateway:turbo_extEvtHandlerProc:none: ADSL line is DOWN!
Sep 20 19:48:17 home.gateway:turbo_extEvtHandlerProc:none: ADSL line is UP!
Sep 20 19:48:21 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 19:48:21 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 19:53:04 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 19:57:59 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 20:02:54 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 20:07:49 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 20:09:50 home.gateway:turbo_extEvtHandlerProc:none: ADSL line is DOWN!
Sep 20 20:10:29 home.gateway:turbo_extEvtHandlerProc:none: ADSL line is UP!
Sep 20 20:10:33 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 20:10:33 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 20:15:28 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
Sep 20 20:20:23 home.gateway:sip_SipTransactionManager_?:none: SIP Registration successful for phone xxxxxxxxxxxxx
----------- system log buffer tail --------------

Dazzled
Volunteer Site Admin
Posts: 6003
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Constantly Dropping Connection Help

Post by Dazzled » Tue Sep 21, 2010 10:29 am

Considering what Exetel sees from their end, I think you had better try a modem swap. Domestic units rarely live more than a few years, thanks mainly to failure of components like capacitors, so it is worthwhile to have a spare, even if it's only a cheapie or a superseded unit. The simplified application software running inside small memory Linux modems usually logs and drops the connection whenever an error situation occurs.

On the off-chance that there is an interfering noise source very close by, have you run the modem in isolation?

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