8192/384 or ADSL2+?

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
Revhead
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8192/384 or ADSL2+?

Post by Revhead » Sun Nov 07, 2010 11:08 pm

Correct me if I am wrong but I now seem to have access to ADSL2+ if I want it (Springwood exchange NSW).
But it's through Telstra and of course it is much more expensive than the other options that are not available to me.

My current plan:
Plan Type: TL-BA
Monthly Access Charge: $45.00
Service Surcharge: $5.00
Peak Download Limit (Mbyte): 12000
Peak Period Option: 12:00pm - 12:00am
Excess Downloads per Gbyte: $3.00
OffPeak Download Limit (Mbyte): Unlimited
OffPeak Excess Downloads per Gbyte: N/A
Service Line Speed: 1500/256

I already have a basic Telstra landline.

I was looking at either:
A. T8192-A 30 GB 30 GB $1 /GB Free VoIP Static $48 /mo ($60 activation)
or
B. TE-2D 100 GB 120 GB $1 /GB Free VoIP Static $68 /mo ($120 activation)

If nothing else I may as well change to 8192/384 - we're not big downloaders but I note the off peak period is fairly restrictive (4am to 10am).
I guess you can accomplish more in 6 hours at this speed than 12 at my current speed.
Do either of these plans have any surcharges like the $5.00 I incurr already?
Also being an existing Exetel customer am I still up for the full activation charge?

Then of course I could go to the dark side . . .
I see this plan (Up to 24576/1024 kbps) from Dodo is available to me:
ADSL2+ Metro 100GB 30GB/70GB, $100 /GB excess, Uploaded Counted Static IP $49.90 /mo ($69.90 /mo cap)
Cheers, Rev
ADSL2+ T-Bundled-1TB NSW
TP-Link Archer VR2800

Shazir
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Re: 8192/384 or ADSL2+?

Post by Shazir » Mon Nov 08, 2010 10:42 am

Revhead wrote: Do either of these plans have any surcharges like the $5.00 I incurr already?
Also being an existing Exetel customer am I still up for the full activation charge?
Please email residentialsales@exetel.com.au or dial 0280301000 (and select sales) in order to get these clarified, thank you.

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CoreyPlover
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Re: 8192/384 or ADSL2+?

Post by CoreyPlover » Mon Nov 08, 2010 12:21 pm

Revhead wrote:Do either of these plans have any surcharges like the $5.00 I incurr already?
The $48 is the $45 base price plus a $3 surcharge in place of your current $5
Revhead wrote:Also being an existing Exetel customer am I still up for the full activation charge?
Check your Member Facilities under "Change Service". It will tell you the activation charge applicable to your account.
Revhead wrote:I see this plan (Up to 24576/1024 kbps) from Dodo is available to me:
ADSL2+ Metro 100GB 30GB/70GB, $100 /GB excess, Uploaded Counted Static IP $49.90 /mo ($69.90 /mo cap)
At that excess rate and also with uploads counted, you'd have to pay attention to usage to ensure you get the $49.90 / month price, otherwise you'd almost surely be up for $69.90 / month.

But yes, TPG, Dodo, etc seemed to have ventured dangerously into "unlimited" ADSL2+; something that Exetel tried, but then sensibly reversed their position. Also, Dodo's "cap" it isn't actually a "pricing cap". It is an "automatic block" once your quota (plus an extra 200MB) has been used up and you then purchase additional data blocks at $100/GB!! (this excess rate is so expensive, I'd call it an "absolute block" once you've hit your 30GB limit). This structure seems quite ludicrous to me but seems workable so long as you ensure you are always under 30GB / month peak
I am a volunteer moderator and not an Exetel staff member. As with all forum posts, mine do not constitute any "official" Exetel position. Support tickets may be logged via https://helpdesk.exetel.com.au or residentialsupport@exetel.com.au

Revhead
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Location: Sydney

Re: 8192/384 or ADSL2+?

Post by Revhead » Thu Nov 11, 2010 8:20 am

Just one more question . . .
Am I able to upgrade to:
ADSL2 (With Telephone)
OTAA $0.00 $23.00 $30.00 50 gbyte(s) 180 gbyte(s) 12 Months

I already have a Telstra landline, so in effect I'd be getting ADSL2+ for $53 a month?
Cheers, Rev
ADSL2+ T-Bundled-1TB NSW
TP-Link Archer VR2800

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CoreyPlover
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Re: 8192/384 or ADSL2+?

Post by CoreyPlover » Thu Nov 11, 2010 8:56 am

Revhead wrote:Just one more question . . .
Am I able to upgrade to:
ADSL2 (With Telephone)
OTAA $0.00 $23.00 $30.00 50 gbyte(s) 180 gbyte(s) 12 Months

I already have a Telstra landline, so in effect I'd be getting ADSL2+ for $53 a month?
Yes, you can upgrade to bundled ADSL2 (with Telephone) and what will happen is that your phone line will be moved from Telstra to Optus. So you'll be paying the monthly amount for ADSL2+ and telephone and not have to pay Telstra any more.

In fact, the new plans are now the OTL ones; OTL-A costs only $43 per month for everything (phone line for $20, 50GB / 180GB ADSL2+ for $23, nothing more needed to be paid to Telstra).
I am a volunteer moderator and not an Exetel staff member. As with all forum posts, mine do not constitute any "official" Exetel position. Support tickets may be logged via https://helpdesk.exetel.com.au or residentialsupport@exetel.com.au

Revhead
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Location: Sydney

Re: 8192/384 or ADSL2+?

Post by Revhead » Thu Nov 11, 2010 9:09 am

Sorry I'm confused.
What do you mean by OTL-A?
Is this available through Springwood NSW exchange?
Cheers, Rev
ADSL2+ T-Bundled-1TB NSW
TP-Link Archer VR2800

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CoreyPlover
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Re: 8192/384 or ADSL2+?

Post by CoreyPlover » Thu Nov 11, 2010 9:13 am

Check http://www.exetel.com.au/a_plan_pricing_adsl2_new.php. Bundled plans got updated in the last 2 days and OTL-x plans have replaced the OTxx plans.

You can check availability of buncled ADSL via http://sq.exetel.com.au/cgi-bin/adsl2_nf_with_phone.pl
I am a volunteer moderator and not an Exetel staff member. As with all forum posts, mine do not constitute any "official" Exetel position. Support tickets may be logged via https://helpdesk.exetel.com.au or residentialsupport@exetel.com.au

Revhead
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Location: Sydney

Re: 8192/384 or ADSL2+?

Post by Revhead » Thu Nov 11, 2010 9:51 am

Short answer no.
Instead of this extremely attractive price I would have to pay $68 a month plus $20 line rental = $88 for ADSL2 (via Telstra) = twice as much!
Gotta love it . . .
Cheers, Rev
ADSL2+ T-Bundled-1TB NSW
TP-Link Archer VR2800

Revhead
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Re: 8192/384 or ADSL2+?

Post by Revhead » Wed Nov 17, 2010 9:36 am

That really sucks.
So my options are:
A. Stay where I am: TL-BA 1500/256 12G/Unlimited $50 a month
B. Change to: T1500-A 1500/256 50G/120G $38 a month ($20 activation)
C. Move to: T8192-A 8192/384 30GB 30G $1 /GB Free VoIP Static $48 a month ($20 activation)
D. Move to: TE-2D ADSL2+ 100G 120G $1 /GB Free VoIP Static $68 a month ($20 activation)
Cheers, Rev
ADSL2+ T-Bundled-1TB NSW
TP-Link Archer VR2800

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CoreyPlover
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Re: 8192/384 or ADSL2+?

Post by CoreyPlover » Wed Nov 17, 2010 10:21 am

You shouldn't think of your options as "twice as much as OTL plans". OTL plans are not available to you, so you have to make a decision based on available choices.

Currently you pay $50 + $20 for line rental for 1.5Mbps. $68 + $20 for ADSL2+ speeds that might be up to 10 times what you are getting now and about 8 times the peak time download quota would seem pretty good value, relative to your current situation (it is only 25% more for up to 10 times the benefit)

At very least, you can save yourself $12 per month and get 4 times the peak time downloads, which is also good "value" relative to your current situation (though you should make sure you are aware of the off-peak times that would apply. They are likely to be different to you current off-peak times)
I am a volunteer moderator and not an Exetel staff member. As with all forum posts, mine do not constitute any "official" Exetel position. Support tickets may be logged via https://helpdesk.exetel.com.au or residentialsupport@exetel.com.au

Revhead
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Location: Sydney

Re: 8192/384 or ADSL2+?

Post by Revhead » Sun Jan 02, 2011 11:43 pm

So, Exetel's now going to hit me up for another 10 bucks for the service I already have?
And, it has put up the price of the other services I was looking at recently just in case I might want to change to them?
Nice one Exetel.
So, instead of paying $50 for my current 1500/256 service it's now going to cost me $60?
And instead of paying $48 for 8192/384 it's now going to cost me $65?
And instead of $68 for ADSL2+ through Telstra it's going to be $90 - what a bargain?
I guess the money is in mobiles or it wouldn't be so keen on pushing people into bundled plans.
Remind me why I'm with Exetel again . . .
Cheers, Rev
ADSL2+ T-Bundled-1TB NSW
TP-Link Archer VR2800

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CoreyPlover
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Re: 8192/384 or ADSL2+?

Post by CoreyPlover » Mon Jan 03, 2011 1:25 pm

Revhead wrote:Remind me why I'm with Exetel again . . .
That is not our job or prerogative.

I guess the old adage is true "you can't please everybody". Even when they have been getting extremely discounted services for some time now, when Exetel implement a pricing alteration instead of thinking "wow, I've been getting a really good deal up until now" they think "I'm getting ripped off". Oh well...
I am a volunteer moderator and not an Exetel staff member. As with all forum posts, mine do not constitute any "official" Exetel position. Support tickets may be logged via https://helpdesk.exetel.com.au or residentialsupport@exetel.com.au

Revhead
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Location: Sydney

Re: 8192/384 or ADSL2+?

Post by Revhead » Sun Feb 27, 2011 9:27 pm

Here we go again.
I had placed an application a couple of weeks ago to change from my current plan which was due to kick in from March 1.
The application was to change from TL-BA 12Gb/Unlimited to T1.5-30 30Gb/180GB.
A good thing too because for the first time I have exceeded my monthly spend.
Now, the day before the change was due, I find there are now new options (it seems every time I look there a new options).
So, I have withdraw theT1.5-30 application and applied for TCV20-200 instead.
I am on the Telstra enabled Springwood NSW exchange.
Assuming of course this plan is available through my exchange (it says it is), does this mean I will now have to wait another month, until the end of March for this to take effect?
I note too that I had to sign up for 12 months instead of the 6 months advertised (I would have thought 12 months is punitive?)
Any advice welcome.
Cheers, Rev
ADSL2+ T-Bundled-1TB NSW
TP-Link Archer VR2800

Revhead
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Re: 8192/384 or ADSL2+?

Post by Revhead » Tue Mar 01, 2011 7:20 am

Just got this in my Inbox this morning . . .

I'm on a Telstra exchange and I have a Telstra phone line, what the hell does that mean?

Dear: MR XXXX

Your ADSL speed upgrade request has been failed due to technical reasons and the current speed will remain unchanged.

Regards

ADSL Support
Cheers, Rev
ADSL2+ T-Bundled-1TB NSW
TP-Link Archer VR2800

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Dazzled
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Re: 8192/384 or ADSL2+?

Post by Dazzled » Tue Mar 01, 2011 8:02 am

Are you at the edge of the exchange area? Springwood has long been an urban area despite the mountains, and would use standard attenuation phone cabling as well as RIMs in new parts. Whatever the exact reason, Telstra has declined to transfer your line. They use a "line record" database, and compute suitability from that.

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