Authentication Failure

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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righttang
Posts: 4
Joined: Thu Aug 19, 2010 8:31 pm
Location: Melbourne

Authentication Failure

Post by righttang » Tue Dec 07, 2010 8:41 pm

My Naked ADSL2+ connection just dropped and restarted modern, all light goes to green, however, internet seems not working.

Checked the modern log, says, connection Authenticaion Failed.

I am sure the password is correct because we are online 10 min ago and no one changed it.
Be safe, I have changed password in the Members area and applied the new password in my Moderm settings, but same error.

Any ideas?

Kamalmawa
Posts: 23
Joined: Wed Nov 08, 2006 10:15 am
Location: Melbourne, VIC

Re: Authentication Failure

Post by Kamalmawa » Tue Dec 07, 2010 8:57 pm

Same here... internet got dropped few hours ago... after 4 phone calls to support service & 3 modem resets they finally told me that there is an outage in victoria :I
Last edited by Kamalmawa on Tue Dec 07, 2010 9:12 pm, edited 1 time in total.

righttang
Posts: 4
Joined: Thu Aug 19, 2010 8:31 pm
Location: Melbourne

Re: Authentication Failure

Post by righttang » Tue Dec 07, 2010 9:01 pm

Thanks for your reply, did they mention when to be fixed? I know this is a hard question for them :D

Kamalmawa
Posts: 23
Joined: Wed Nov 08, 2006 10:15 am
Location: Melbourne, VIC

Re: Authentication Failure

Post by Kamalmawa » Tue Dec 07, 2010 9:15 pm

Yes I did ask that question from them.. Unfortunately thay can't promise a time frame :(

vbap
Posts: 224
Joined: Tue Feb 17, 2009 3:01 pm
Location: Melbourne

Re: Authentication Failure

Post by vbap » Tue Dec 07, 2010 9:18 pm

Yep. Same here.
When I called support there is a recorded message saying there are adsl2 issues in Victoria.

Edit: it would be good if the network status page was updated!

vbap
Posts: 224
Joined: Tue Feb 17, 2009 3:01 pm
Location: Melbourne

Re: Authentication Failure

Post by vbap » Wed Dec 08, 2010 6:59 am

Still out this morning

Kamalmawa
Posts: 23
Joined: Wed Nov 08, 2006 10:15 am
Location: Melbourne, VIC

Re: Authentication Failure

Post by Kamalmawa » Wed Dec 08, 2010 7:51 am

Same here :|

Kamalmawa
Posts: 23
Joined: Wed Nov 08, 2006 10:15 am
Location: Melbourne, VIC

Re: Authentication Failure

Post by Kamalmawa » Wed Dec 08, 2010 9:31 am

I'ts working now... but too late.. I'm really pissed that no info regarding this on "network status" or maintenance & outage updates page what so ever. Because of that I spent so much time on the phone talking to support staff who had no idea about the outage untill my 3rd call.
Last edited by Kamalmawa on Wed Dec 08, 2010 9:59 am, edited 2 times in total.

righttang
Posts: 4
Joined: Thu Aug 19, 2010 8:31 pm
Location: Melbourne

Re: Authentication Failure

Post by righttang » Wed Dec 08, 2010 9:47 am

Got SMS from exetel last night says ticket has been resolved.

It is working now after I restart my modern.

sujd
Posts: 11
Joined: Wed Jul 14, 2010 4:20 pm
Location: Melbourne

Re: Authentication Failure

Post by sujd » Fri Dec 10, 2010 10:26 am

Had my ADSL2 connection drop yesterday and have logged ticket # 3468077, my question is that I got a message to disconnect all devices from lines so line tests can be completed.
I have disconnected everything and tried to ring this morning but was out of hours and got automated service, so I sent a message via members area via open ticket and wanted to know if this should get through to support or should I ring again.

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: Authentication Failure

Post by CoreyPlover » Fri Dec 10, 2010 11:03 am

sujd wrote:so I sent a message via members area via open ticket and wanted to know if this should get through to support or should I ring again.
It should have gotten through. I'll bring it to the attention of someone just to check for you though
I am a volunteer moderator and not an Exetel staff member. As with all forum posts, mine do not constitute any "official" Exetel position. Support tickets may be logged via https://helpdesk.exetel.com.au or residentialsupport@exetel.com.au

sujd
Posts: 11
Joined: Wed Jul 14, 2010 4:20 pm
Location: Melbourne

Re: Authentication Failure

Post by sujd » Fri Dec 10, 2010 11:06 am

Thanks CoreyPlover

sujd
Posts: 11
Joined: Wed Jul 14, 2010 4:20 pm
Location: Melbourne

Re: Authentication Failure

Post by sujd » Mon Dec 13, 2010 6:17 pm

Just want to pass a big thank you to Exetel for getting my service back online Sunday after reporting fault on Thursday.
I am 99% sure the fault was caused by Telstra while working on the pits 50 meters from home as the net went down just after they started.

RM7`
Posts: 5
Joined: Sun Oct 03, 2010 9:12 pm
Location: Victoria

Re: Authentication Failure

Post by RM7` » Wed Dec 15, 2010 4:30 pm

I had this as well. Now it's working, heres what I did:

Reset modem

go to config = ping 192.168.1.1 (with the cable)

go to admin/admin - put your details....

Now internet should be back online. :D

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