Authentication Failure

righttang · Post by **righttang** » Tue Dec 07, 2010 8:41 pm

My Naked ADSL2+ connection just dropped and restarted modern, all light goes to green, however, internet seems not working.

Checked the modern log, says, connection Authenticaion Failed.

I am sure the password is correct because we are online 10 min ago and no one changed it.
Be safe, I have changed password in the Members area and applied the new password in my Moderm settings, but same error.

Any ideas?

Kamalmawa · Post by **Kamalmawa** » Tue Dec 07, 2010 8:57 pm

Same here... internet got dropped few hours ago... after 4 phone calls to support service & 3 modem resets they finally told me that there is an outage in victoria :I

righttang · Post by **righttang** » Tue Dec 07, 2010 9:01 pm

Thanks for your reply, did they mention when to be fixed? I know this is a hard question for them

Kamalmawa · Post by **Kamalmawa** » Tue Dec 07, 2010 9:15 pm

Yes I did ask that question from them.. Unfortunately thay can't promise a time frame

vbap · Post by **vbap** » Tue Dec 07, 2010 9:18 pm

Yep. Same here.
When I called support there is a recorded message saying there are adsl2 issues in Victoria.

Edit: it would be good if the network status page was updated!

vbap · Post by **vbap** » Wed Dec 08, 2010 6:59 am

Still out this morning

Kamalmawa · Post by **Kamalmawa** » Wed Dec 08, 2010 7:51 am

Same here

Kamalmawa · Post by **Kamalmawa** » Wed Dec 08, 2010 9:31 am

I'ts working now... but too late.. I'm really pissed that no info regarding this on "network status" or maintenance & outage updates page what so ever. Because of that I spent so much time on the phone talking to support staff who had no idea about the outage untill my 3rd call.

righttang · Post by **righttang** » Wed Dec 08, 2010 9:47 am

Got SMS from exetel last night says ticket has been resolved.

It is working now after I restart my modern.

sujd · Post by **sujd** » Fri Dec 10, 2010 10:26 am

Had my ADSL2 connection drop yesterday and have logged ticket # 3468077, my question is that I got a message to disconnect all devices from lines so line tests can be completed.
I have disconnected everything and tried to ring this morning but was out of hours and got automated service, so I sent a message via members area via open ticket and wanted to know if this should get through to support or should I ring again.

CoreyPlover · Post by **CoreyPlover** » Fri Dec 10, 2010 11:03 am

sujd wrote:so I sent a message via members area via open ticket and wanted to know if this should get through to support or should I ring again.

It should have gotten through. I'll bring it to the attention of someone just to check for you though

sujd · Post by **sujd** » Fri Dec 10, 2010 11:06 am

Thanks CoreyPlover

sujd · Post by **sujd** » Mon Dec 13, 2010 6:17 pm

Just want to pass a big thank you to Exetel for getting my service back online Sunday after reporting fault on Thursday.
I am 99% sure the fault was caused by Telstra while working on the pits 50 meters from home as the net went down just after they started.

RM7` · Post by **RM7`** » Wed Dec 15, 2010 4:30 pm

I had this as well. Now it's working, heres what I did:

Reset modem

go to config = ping 192.168.1.1 (with the cable)

go to admin/admin - put your details....

Now internet should be back online.

Exetel customer help forum

Authentication Failure

Authentication Failure

Re: Authentication Failure

Re: Authentication Failure

Re: Authentication Failure

Re: Authentication Failure

Re: Authentication Failure

Re: Authentication Failure

Re: Authentication Failure

Re: Authentication Failure

Re: Authentication Failure

Re: Authentication Failure

Re: Authentication Failure

Re: Authentication Failure

Re: Authentication Failure