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Authentication drop outs

Posted: Sun Dec 19, 2010 8:34 pm
by supernicko
Hi all

About two months ago my net dropped out and wouldn't reconnect. It was having issues authenticating. It seemed that the radius server still saw me logged on. Last month, same issue. Both times I logged a call and tech support fixed it.

Last night it happened again. It was fixed a couple of hours later but I didn't get an email from support until this morning. So I presume it fixed itself. It has happened again tonight and I'm loath to log another ticket since I don't want to annoy tech support if it is something that will self correct.

I haven't had this issue in all the years I've been with Exetel except these last couple of months. No changes to equipment or firmware on the router or modem. Has anyone else had this issue crop up recently?

Cheers, Nick

Re: Authentication drop outs

Posted: Mon Dec 20, 2010 9:53 am
by jaybee
I am in Brisbane too - Narangba - and have been getting authentication drop outs for a couple of weeks.

Re: Authentication drop outs

Posted: Mon Dec 20, 2010 11:18 am
by harsch
on the gold coast too... last few afternoons/evenings.

Re: Authentication drop outs

Posted: Mon Dec 20, 2010 3:27 pm
by JasonM
supernicko wrote:Hi all

About two months ago my net dropped out and wouldn't reconnect. It was having issues authenticating. It seemed that the radius server still saw me logged on. Last month, same issue. Both times I logged a call and tech support fixed it.

Last night it happened again. It was fixed a couple of hours later but I didn't get an email from support until this morning. So I presume it fixed itself. It has happened again tonight and I'm loath to log another ticket since I don't want to annoy tech support if it is something that will self correct.

I haven't had this issue in all the years I've been with Exetel except these last couple of months. No changes to equipment or firmware on the router or modem. Has anyone else had this issue crop up recently?

Cheers, Nick
Can you please PM your service number to me ?

Re: Authentication drop outs

Posted: Tue Dec 21, 2010 12:12 pm
by supernicko
PM sent. Thanks for taking a look.