TCV20-200 plan not available for existing users

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
tikadolly
Posts: 1
Joined: Wed Mar 09, 2011 4:28 pm
Location: Sydney

TCV20-200 plan not available for existing users

Post by tikadolly » Wed Mar 09, 2011 6:15 pm

Can anyone explain why the TCV20-200 plan is not available to existing customers?
I have looked in the member facilities page and the TCV20-200 plan is not there, but it is still being advertised on Exetel's website.
Due to my exchange and house only being serviced by Telstra or TPG DSLAMs, it appears that the only ADSL2 plan available to me is the TCV20-PAYU plan, and pay-as-you-go plans do not suit my needs.
It seems ridiculous to me to disconnect my current ADSL1 service with exetel, and then resign as a new customer. Surely there is means that existing users can access this plan?
I am willing to pay the respective fee to change over. Or even if there were other plans that had an included download allowance. Is there any new ADSL2 plans (with Telstra) on the horizon?
Exetel have always provided me with a very reliable service. I really don't want to leave Exetel, but by the looks of what is available I may have no choice.

CoreyPlover
Volunteer Site Admin
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Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: TCV20-200 plan not available for existing users

Post by CoreyPlover » Sat Mar 12, 2011 10:28 pm

I can't speak for this particular plan, but on past occasions, plans have been made available to new customers before existing customers because of technical provisioning concerns and how Exetel want to streamline processing of requests and iron out any issues before making them available to a large number of users and potentially getting swamped with changeover requests.

Best bet is to ring Sales (or email residentialsales@exetel.com.au) and ask about the availability of this plan in your particular circumstances
I am a volunteer moderator and not an Exetel staff member. As with all forum posts, mine do not constitute any "official" Exetel position. Support tickets may be logged via https://helpdesk.exetel.com.au or residentialsupport@exetel.com.au

outbush
Posts: 327
Joined: Fri Jun 08, 2007 8:49 am

Re: TCV20-200 plan not available for existing users

Post by outbush » Sun Mar 13, 2011 9:51 am

tikadolly wrote:Can anyone explain why the TCV20-200 plan is not available to existing customers?
I have looked in the member facilities page and the TCV20-200 plan is not there, .....
It was available to existing customers prior to March 1, 2011
Just keep checking in your members facilities pages for it.
These pages change frequently and probably you will find it there again.

DSF
Posts: 3
Joined: Fri Apr 01, 2011 9:47 am
Location: Tea Gardens

Re: TCV20-200 plan not available for existing users

Post by DSF » Fri Apr 01, 2011 10:27 am

It is now the 1st of april and I still cannot see this plan in my member's facilities page.

We have been with Exetel since the begining (2004). Our local exchange is Telstra only. Our current plan TE-2D is no longer available and cost's us $78 pm less the pioneer discount. We are light users. A 20 or 30 Gb per month ADSL2+ plan would be ideal for us, and guess what, such a plan is available for new users (TCV20-200). But us much loved loyal pioneers appear to be left out in the cold.

So do we jump ship after all these years and go to a Bigpond 50gb per month plan costing $50. Or should we continue on being loyal to Exetel and pay for a plan that is way in excess of our needs. Come on Exetel you can do much better we think????????

Oh and we have called residential sales. A very polite lass said, "sorry sir, but we cannot help you"!!!!!!!!!!!!!

pssturges
Posts: 38
Joined: Tue Jun 08, 2010 10:26 am
Location: Blue Mountains

Re: TCV20-200 plan not available for existing users

Post by pssturges » Wed Apr 06, 2011 10:57 am

DSF,

I notice you are in tea gardens. I live in Springwood and am having the same issue. The only telstra adsl2+ plan available on the members facility is TCV20-REGION-PAYU, so I'm wondering if it's a region/metro thing. Strange though that on the new customer sales page it mentions nothing about a different plan for regional and metro. I wonder if you applied as a new customer in a regional area, if you would end up on the regional plan(seems pretty dodgy).

All this is still quite frustrating especially as no one seems to be able to get a straight answer as to why.

Phil

samarium
Posts: 376
Joined: Thu Feb 02, 2006 12:17 am

Re: TCV20-200 plan not available for existing users

Post by samarium » Wed Apr 06, 2011 3:21 pm

In Feburary, there was a TCV20-REGION-200 plan available for region 2, and I signed up for it.

$60/month, 200GB, no peak/off peak, 12-month contract, $40 plan change fee

Slightly cheaper than TE-2D at $65. The $40 was a plain, but it would wash out eventually.

TVC20-200 would have been better @$50, but apparently there is REGION 1/2/3 for Telsra ADSL2, and I'm in region 2.

Got pleasant surprise in last invoice, as the $40 had been refunded, probably because I selected new 12 month contract / web site glitch.

So the gamble paid off on the $40, sooner than I'd expected, and no peak/off peak is a bonus.

ForumAdmin did say earlier that the TCV20-REGION-200 plan was a limited offer.

DSF
Posts: 3
Joined: Fri Apr 01, 2011 9:47 am
Location: Tea Gardens

Re: TCV20-200 plan not available for existing users

Post by DSF » Tue Apr 12, 2011 9:00 pm

Guess what, we now have the TCV20-REGION-200 plan available in the members plan change facility. I would like to think that Exetel will look after the customers that have stayed loyal to them. Thus I have emailed Exetel to enquire if the $40 plan change fee will apply. Will post their response when I have it.

Come on Exetel, we have stuck by you, now you stick by us.

pssturges
Posts: 38
Joined: Tue Jun 08, 2010 10:26 am
Location: Blue Mountains

Re: TCV20-200 plan not available for existing users

Post by pssturges » Tue Apr 12, 2011 9:59 pm

Great news! I just logged in and found I have tcv20-200 available. I'll wait and see how you go with your request to waive the fee before I apply!

Phil

DSF
Posts: 3
Joined: Fri Apr 01, 2011 9:47 am
Location: Tea Gardens

Re: TCV20-200 plan not available for existing users

Post by DSF » Wed Apr 13, 2011 5:57 pm

Received an email from Exetel indicating that a $40 change plan would apply. So I changed plan in the members facility, but opted for a 12 month contract. To my suprise the change of plan fee came up as $0.00. So we shall see what happens with my next month invoice.

pssturges
Posts: 38
Joined: Tue Jun 08, 2010 10:26 am
Location: Blue Mountains

Re: TCV20-200 plan not available for existing users

Post by pssturges » Wed Apr 13, 2011 5:58 pm

Got an email from extel residential sales today. Free transfer to existing adsl customers to transfer to adsl2+!
Application submitted.

Phil

thomashouseman
Posts: 750
Joined: Thu Mar 18, 2004 12:06 pm
Location: Toongabbie
Contact:

Re: TCV20-200 plan not available for existing users

Post by thomashouseman » Wed Apr 13, 2011 10:23 pm

pssturges wrote:Got an email from extel residential sales today. Free transfer to existing adsl customers to transfer to adsl2+!
Application submitted.

Phil
Yes but the email says $60/month and the main Exetel webpage ( http://www.exetel.com.au/a_plan_pricing_new.php ) says $50....

pssturges
Posts: 38
Joined: Tue Jun 08, 2010 10:26 am
Location: Blue Mountains

Re: TCV20-200 plan not available for existing users

Post by pssturges » Wed Apr 13, 2011 10:41 pm

That's odd. My email has $50 a month. I logged in and submitted an application @ $50 also.
Phil

sable
Posts: 651
Joined: Tue Jan 20, 2004 9:28 am
Location: NSW

Re: TCV20-200 plan not available for existing users

Post by sable » Thu Apr 14, 2011 9:01 am

My understanding is that the price is $50 for customers in Region 1 as defined by Telstra (Capital cities and some major regional cities) and $60 for the rest of the country where the Telstra exchange is ADSL2 enabled.

thomashouseman
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Location: Toongabbie
Contact:

Re: TCV20-200 plan not available for existing users

Post by thomashouseman » Thu Apr 14, 2011 9:17 am

That makes sense.... the $60 was for Wauchope.

smokiedawson
Posts: 41
Joined: Thu Mar 08, 2007 11:32 pm
Location: Adelaide

Re: TCV20-200 plan not available for existing users

Post by smokiedawson » Thu Apr 14, 2011 9:42 am

Hi, i received the email also regarding changing from my adsl 1 to the new tcv20-200 plan with no activation cost - and $50 month with 12 month contract.

My question is: will there be any downtime (as in days), or just a few hours when the changeover happens after applying.

Am currently on a 6 month contract - had to be as had to change plans a few months back or face extra $10 month charge. Will there
be any penalty - or it will just revert to a new 12 month contract.

Appreciate your responce.
Cheers

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