Slow Speeds in the Evenings

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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lenvik
Posts: 49
Joined: Sat Feb 11, 2006 1:28 am
Location: Canberra

Slow Speeds in the Evenings

Post by lenvik » Tue Apr 19, 2011 9:44 pm

Hi, I've been experiencing slow speeds in the evenings over the past couple of weeks.

At the moment I'm getting
http://www.speedtest.net/result/1259144910.png
Which is my ordinary upload speed, ping isn't higher than usual for the last few months

and from exetel's speed test thing I'm getting
Your current bandwidth reading is:

1.09 Mbps

which means you can download at 139.88 KB/sec. from our servers.

However, during the day I can get 6-8Mbps. I'm currently sync'ed at 11032 Kbps down and 812 Kbps up. My exchange is MAYF. I would appreciate any assistance you could provide.

EDIT:

These two tests are a week old but can provide time comparisons:

12pm - http://speedtest.net/result/1246201700.png
6:30pm - http://speedtest.net/result/1246518589.png

withaph
Posts: 26
Joined: Mon May 05, 2008 10:32 am
Location: Sydney

Re: Slow Speeds in the Evenings

Post by withaph » Tue Apr 19, 2011 10:07 pm

Gotta say, I've been noticing the same in the last week or two or so. Evenings, thing slow riiiight down.

edit: In Randwick NSW, Optus

Youtube & most streaming is really choppy. WoW showing higher than average pings - sometimes red.

Right now speedtest shows
Broadband Speed Test Results

Test run on 19/04/2011 @ 10:00 PM

Mirror: Exetel
Data: 9 MB
Test Time: 34.33 secs

Your line speed is 2.2 Mbps (2202 kbps).
Your download speed is 275 KB/s (0.27 MB/s).
Which is quite low compared to normal - sync is
DownStream Connection Speed 11259 kbps
UpStream Connection Speed 812 kbps
Modem has been restarted, no other items on the line. Using an ethernet cable, but wireless shows similar results.

shoner
Posts: 756
Joined: Mon Apr 20, 2009 2:50 pm

Re: Slow Speeds in the Evenings

Post by shoner » Tue Apr 19, 2011 10:31 pm

lenvik wrote:Hi, I've been experiencing slow speeds in the evenings over the past couple of weeks.

At the moment I'm getting
http://www.speedtest.net/result/1259144910.png
Which is my ordinary upload speed, ping isn't higher than usual for the last few months

and from exetel's speed test thing I'm getting
Your current bandwidth reading is:

1.09 Mbps

which means you can download at 139.88 KB/sec. from our servers.

However, during the day I can get 6-8Mbps. I'm currently sync'ed at 11032 Kbps down and 812 Kbps up. My exchange is MAYF. I would appreciate any assistance you could provide.

EDIT:

These two tests are a week old but can provide time comparisons:

12pm - http://speedtest.net/result/1246201700.png
6:30pm - http://speedtest.net/result/1246518589.png
It seems like we will have to further investigate :shock: . Please log a service issue ticket by calling 0280301000 and one of our technical engineers will investigate.
"Helping Making a Better World"

Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

sato74
Posts: 17
Joined: Mon Jan 03, 2011 5:10 pm
Location: glendale

Re: Slow Speeds in the Evenings

Post by sato74 » Tue Apr 26, 2011 12:34 pm

It must be a Newcastle thing as it can change quite a lot even in 2 hours difference

Date Speed
April 26th, 2011 12:25pm 1874.2 kbps
April 26th, 2011 12:25pm 1626.6 kbps
April 26th, 2011 9:58am 3767.6 kbps
April 26th, 2011 9:48am 2828.9 kbps
April 25th, 2011 11:06pm 2828.9 kbps
April 25th, 2011 10:18am 3879.4 kbps
April 24th, 2011 10:29pm 3841.5 kbps
April 24th, 2011 6:40pm 3463 kbps
April 24th, 2011 5:48pm 2849.7 kbps
April 23rd, 2011 11:04pm 1167.4 kbps

What I would really like to know is why can it change so much it such a sort time when nothing gets changed or modified ?

thejeg

Re: Slow Speeds in the Evenings

Post by thejeg » Tue Apr 26, 2011 1:25 pm

sato74 wrote:It must be a Newcastle thing as it can change quite a lot even in 2 hours difference

Date Speed
April 26th, 2011 12:25pm 1874.2 kbps
April 26th, 2011 12:25pm 1626.6 kbps
April 26th, 2011 9:58am 3767.6 kbps
April 26th, 2011 9:48am 2828.9 kbps
April 25th, 2011 11:06pm 2828.9 kbps
April 25th, 2011 10:18am 3879.4 kbps
April 24th, 2011 10:29pm 3841.5 kbps
April 24th, 2011 6:40pm 3463 kbps
April 24th, 2011 5:48pm 2849.7 kbps
April 23rd, 2011 11:04pm 1167.4 kbps

What I would really like to know is why can it change so much it such a sort time when nothing gets changed or modified ?
I don't see a noticeable issue on on the line from the tests that I've conducted so far (too early to confirm as there are other tests that we need o complete in order to have a clear picture), but I see a lot of voltage on your line which could be the cause of the issue you are reporting.

If you have done all the testings from your end, please raise a service a slow speed ticket through IVR or by calling support on 0280301000 Option 2

sato74
Posts: 17
Joined: Mon Jan 03, 2011 5:10 pm
Location: glendale

Re: Slow Speeds in the Evenings

Post by sato74 » Tue Apr 26, 2011 1:46 pm

So where or why would there be a high voltage on the line?

Modem spec
Mode: ADSL2
Line Coding: Trellis On
Status: Link Up

Downstream Upstream
SNR Margin (dB): 11.9 12.5
Attenuation (dB): 51.0 29.6
Output Power (dBm): 13.0 0.0
Attainable Rate (Kbps): 5860 620
Rate (Kbps): 4937 602
D (interleaver depth) : 32 4
Delay (msec) : 16 16

HEC Errors : 0 0
OCD Errors : 0 0
LCD Errors : 0 0

Total ES: 878 0

thejeg

Re: Slow Speeds in the Evenings

Post by thejeg » Tue Apr 26, 2011 2:42 pm

sato74 wrote:So where or why would there be a high voltage on the line?

Modem spec
Mode: ADSL2
Line Coding: Trellis On
Status: Link Up

Downstream Upstream
SNR Margin (dB): 11.9 12.5
Attenuation (dB): 51.0 29.6
Output Power (dBm): 13.0 0.0
Attainable Rate (Kbps): 5860 620
Rate (Kbps): 4937 602
D (interleaver depth) : 32 4
Delay (msec) : 16 16

HEC Errors : 0 0
OCD Errors : 0 0
LCD Errors : 0 0

Total ES: 878 0
Could be many a reasons, I highly suggest you check "EVERYTHING" that's privately managed by you. As such before even considering raising an issue with Exetel as the the problem could be attributable to internal setup (I'm not confirming but just giving you a different view altogether)

This will reduce the resolution time for both you/Exetel.
sato74 wrote:SNR Margin (dB): 11.9 12.5
sato74 wrote:Attenuation (dB): 51.0 29.6
doesn't look GREAT :?

Dazzled
Volunteer Site Admin
Posts: 6003
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Slow Speeds in the Evenings

Post by Dazzled » Tue Apr 26, 2011 2:49 pm

Sato74, your stats are much as they were in January when you posted them. You are still on the end of the line from Cardiff. How are you performing the speed tests?

sato74
Posts: 17
Joined: Mon Jan 03, 2011 5:10 pm
Location: glendale

Re: Slow Speeds in the Evenings

Post by sato74 » Tue Apr 26, 2011 3:23 pm

Yeah I know and nothing has changed. 1 day it is 3.8meg quick then the next its down to 2meg the following. I like to keep a eye on it.

Using exetel speed test http://www.exetel.com.au/speed
I use newsrover every now and again and never seen above 400k/s on average its 300 but it does have its slow day's which are annoying.

If the modem states that it can see a certain speed then why doesn't produce that speed?
Attainable Rate (Kbps): 5860 620
Rate (Kbps): 4937 602

I know I have tried all the test at my premises but I have a hard time telling other's( mates that are on a very quick service with other providers) that these are the conditions and the speed's I will achieve. They think if I change providers that some how I will gain quicker speeds.

Cheers

Dazzled
Volunteer Site Admin
Posts: 6003
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Slow Speeds in the Evenings

Post by Dazzled » Tue Apr 26, 2011 4:54 pm

The most uniform simple test available on all systems is probably to use a download manager to connect to one of the extremely fast Akamai servers at Exetel (microsoft.com, or apple.com). These compiled apps use the system clock to time the download accurately. A Linux box can do a near instantaneous speed check on the ethernet port also (the kernel keeps track of data transmitted).

W*pool seems to be full of posters who can't seem to understand that all ADSL providers use the same Telstra phone line, and that it is the main determiner of your speed in the absence of congestion. It seems obvious to me, but there you go. On that score, Theje can read your present line status from the exchange end, and isn't convinced it's normal. That may be something at your end. Do you have extra line filters behind the central filter for example (a no-no)? When you checked over the system when we last talked about this, were there any improperly terminated branches?

PS I hadn't heard of newsrover, but I do use Pan (Linux). The drop down menus don't permit more than 4 simultaneous connections (good manners), but if you go to the config files you can increase this to more, say 8 or 10. Newsrover may have a similar feature. You should be able to reach the modem line rate if you throw enough data at it.
PPS http://www.newsrover.com/support_faq_maxconnect.htm

thejeg

Re: Slow Speeds in the Evenings

Post by thejeg » Tue Apr 26, 2011 5:06 pm

sato74 wrote:I know I have tried all the test at my premises but I have a hard time telling other's( mates that are on a very quick service with other providers) that these are the conditions and the speed's I will achieve. They think if I change providers that some how I will gain quicker speeds.
I've requested one of the support engineers to troubleshoot this issue and to log it with the wholesale supplier if need be.

sato74
Posts: 17
Joined: Mon Jan 03, 2011 5:10 pm
Location: glendale

Re: Slow Speeds in the Evenings

Post by sato74 » Tue Apr 26, 2011 5:57 pm

Dazzled,
I totally understand the telstra line point.
When you said = On that score, Theje can read your present line status from the exchange end, and isn't convinced it's normal. That may be something at your end. Do you have extra line filters behind the central filter for example (a no-no)? When you checked over the system when we last talked about this, were there any improperly terminated branches?
Why isn't he convinced its normal?
My phone tech checked the line coming in to my premise and the splitter he installed. No extra line filters. All other telephone point's where terminated.
We tested the line with out the splitter and nothing else connected and the results did not change as per modem readings. He reconnected all and retested and still same result.
If there is a problem I think it is between the exchange and the outside point connection to my premise.

Thejeg.

Thank you.

ManUtdFans
Posts: 221
Joined: Wed Aug 18, 2004 3:01 pm

Re: Slow Speeds in the Evenings

Post by ManUtdFans » Wed Apr 27, 2011 12:34 pm

Yes, I am also experiencing the slow speed in the evening.
For HTTP download, it's been only 30KB/s.
Ridiculously slow.

thejeg

Re: Slow Speeds in the Evenings

Post by thejeg » Wed Apr 27, 2011 12:39 pm

ManUtdFans wrote:Yes, I am also experiencing the slow speed in the evening.
For HTTP download, it's been only 30KB/s.
Ridiculously slow.
Shoot me your details to thejeg@exetel.com.au
What you have provided is insufficient

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