Routing - via Optus faulty

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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-kevin
Posts: 15
Joined: Fri Dec 30, 2005 7:05 am

Routing - via Optus faulty

Post by -kevin » Sun May 22, 2011 9:36 am

Hi everyone,
After the router work this morning at Exetel (not sure if it is related) this issue is back again viewtopic.php?f=284&t=37898
Routing to 122.252.xxx.xxx subnets is faulty for depending on the path.

A faulty route goes exetel – optus – nextgen – zonenetworks
A working route goes exetel – zonenetworks

This is only effecting port 80, and RDP (3389)

Pings work fine.

This happened previously Sun 10th April and when the routing (suddenly) changed on Mon 11th, all was resolved.

Would someone from Exetel be able to take look or confirm there is an issue?

Regards,
Kevin

stevecJ
Forum Admin
Posts: 1041
Joined: Wed Jan 06, 2010 9:48 am

Re: Routing - via Optus faulty

Post by stevecJ » Sun May 22, 2011 12:00 pm

-kevin wrote:Hi everyone,
After the router work this morning at Exetel (not sure if it is related) this issue is back again viewtopic.php?f=284&t=37898
Routing to 122.252.xxx.xxx subnets is faulty for depending on the path.

A faulty route goes exetel – optus – nextgen – zonenetworks
A working route goes exetel – zonenetworks

This is only effecting port 80, and RDP (3389)

Pings work fine.

This happened previously Sun 10th April and when the routing (suddenly) changed on Mon 11th, all was resolved.

Would someone from Exetel be able to take look or confirm there is an issue?

Regards,
Kevin
Hi Kevin,

I will check on this and get back to you.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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-kevin
Posts: 15
Joined: Fri Dec 30, 2005 7:05 am

Re: Routing - via Optus faulty

Post by -kevin » Sun May 22, 2011 12:16 pm

Cheers Steve,
That would be great (always happens on a Sunday when people at Exetel are trying to having a weekend too ..!)
I've re-opened ticket 3885819 which has lots of info including trace routes etc.

Appreciate your help,
Kevin

shoner
Posts: 756
Joined: Mon Apr 20, 2009 2:50 pm

Re: Routing - via Optus faulty

Post by shoner » Mon May 23, 2011 11:14 am

-kevin wrote:Cheers Steve,
That would be great (always happens on a Sunday when people at Exetel are trying to having a weekend too ..!)
I've re-opened ticket 3885819 which has lots of info including trace routes etc.

Appreciate your help,
Kevin
Thank you for re-opening the ticket. Our network team is currently investigating, you should receive a reply to that ticket shortly :wink:
"Helping Making a Better World"

Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

richardk
Posts: 544
Joined: Fri Jul 30, 2004 9:02 pm
Contact:

Re: Routing - via Optus faulty

Post by richardk » Mon May 23, 2011 11:34 am

This issue has been resolved for now.
It is still under investigation to find out why it has happened more then once.

Thanks.

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