Internet external to Exetel unavailable

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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toast
Posts: 103
Joined: Tue Sep 26, 2006 1:52 pm

Internet external to Exetel unavailable

Post by toast » Mon May 30, 2011 6:02 pm

Hi,

My parents ADSL isn't working very well, VoIP is working, Exetel sites are working, google is working, but the rest of the 'internet' is not working.

I've got mum to try visit microsoft.com and www.uwa.edu.au with no luck, but google searches work (thanks to the cache I presume).

I got her to ping a bunch of sites, exetel, smtp.exetel.com.au, and even smtp.com.au works, but optus.net.au does not work.

Anyone else having troubles today? I've started a ticket so we'll see where that goes.

Clive

jokiin
Volunteer Site Admin
Posts: 2970
Joined: Mon Feb 02, 2004 10:23 pm
Location: Sydney

Re: Internet external to Exetel unavailable

Post by jokiin » Mon May 30, 2011 7:20 pm

have you run any malware/virus scans as yet?

udara
Exetel Staff
Posts: 362
Joined: Thu Dec 17, 2009 11:06 am

Re: Internet external to Exetel unavailable

Post by udara » Mon May 30, 2011 10:20 pm

Hi toast,

If you can drop me an email with the service number to udarap@exetel.com.lk , i'll have a look at the service to see if i can see any issues :)
To Log a fault ticket, please click Here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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bairdn
Posts: 65
Joined: Tue May 11, 2010 6:44 pm
Location: Mitcham, Vic

Re: Internet external to Exetel unavailable

Post by bairdn » Thu Jun 02, 2011 5:46 pm

Sounds like what's happening with my line too.

thejeg

Re: Internet external to Exetel unavailable

Post by thejeg » Fri Jun 03, 2011 12:01 pm

bairdn wrote:Sounds like what's happening with my line too.
Your issue is bit different and I'm working on it at viewtopic.php?f=284&t=37962&p=292032#p292032

bairdn
Posts: 65
Joined: Tue May 11, 2010 6:44 pm
Location: Mitcham, Vic

Re: Internet external to Exetel unavailable

Post by bairdn » Fri Jun 03, 2011 5:26 pm

Thanks Theje - I'll shut up now and let you do your work.

thejeg

Re: Internet external to Exetel unavailable

Post by thejeg » Sun Jun 05, 2011 8:42 pm

bairdn wrote:Thanks Theje - I'll shut up now and let you do your work.
:D

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