Where did my ADSL go?

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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teakwood
Posts: 11
Joined: Wed Jan 10, 2007 2:04 pm

Where did my ADSL go?

Post by teakwood » Tue Jun 07, 2011 5:51 pm

I'm in Maroubra. Yesterday my connection dropped out multiple times :roll: , I have only started using it today so I don't know if it will happen again - but I do know it is S-L-O-W - a bit like a capped Optus Cable connection. :x

Any known problems at Maroubra exchange?

-Matt

shoner
Exetel Staff
Posts: 756
Joined: Mon Apr 20, 2009 2:50 pm

Re: Where did my ADSL go?

Post by shoner » Tue Jun 07, 2011 9:22 pm

teakwood wrote:I'm in Maroubra. Yesterday my connection dropped out multiple times :roll: , I have only started using it today so I don't know if it will happen again - but I do know it is S-L-O-W - a bit like a capped Optus Cable connection. :x

Any known problems at Maroubra exchange?

-Matt
There are no known issue so far, can u let us know the modem sync rate?
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teakwood
Posts: 11
Joined: Wed Jan 10, 2007 2:04 pm

Re: Where did my ADSL go?

Post by teakwood » Tue Jun 07, 2011 9:52 pm

shoner wrote:There are no known issue so far, can u let us know the modem sync rate?
Only if you can tell me where to find it in a Billion router :D

This is classic slow, takes 10 second-plus just to load this reply page.

If it's under Configuration/WAN/ADSL/ADSL Parameters it tells me silly numbers anyway (but I can't find it anywhere else):

Operational Mode G.Dmt.BisPlus
Annex Type ADSL2M
Upstream 64897
Downstream 2792234

The modem just disconneted/reconnected again, and now the numbers are:

Operational Mode G.Dmt.BisPlus
Annex Type ADSL2M
Upstream 824000
Downstream 12000000
Last edited by teakwood on Tue Jun 07, 2011 10:02 pm, edited 1 time in total.

shoner
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Posts: 756
Joined: Mon Apr 20, 2009 2:50 pm

Re: Where did my ADSL go?

Post by shoner » Tue Jun 07, 2011 9:55 pm

teakwood wrote:
shoner wrote:There are no known issue so far, can u let us know the modem sync rate?
Only if you can tell me where to find it in a Billion router :D

This is classic slow, takes 10 second-plus just to load this reply page.
It should show you on the status page?
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teakwood
Posts: 11
Joined: Wed Jan 10, 2007 2:04 pm

Re: Where did my ADSL go?

Post by teakwood » Tue Jun 07, 2011 10:08 pm

Which figure on the status page, Statistics or Port Status? This is showing under Statistics:

PPPoE WAN Link VPI / VCI: 8 / 35 Rx: 1262434/ 8029 Tx: 1214137/ 0

Sorry, this is showing under Port Status:

Operational Mode G.Dmt.BisPlus
Annex Type ADSL2M
Upstream 824000
Downstream 12000000

shoner
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Posts: 756
Joined: Mon Apr 20, 2009 2:50 pm

Re: Where did my ADSL go?

Post by shoner » Tue Jun 07, 2011 10:21 pm

teakwood wrote:Which figure on the status page, Statistics or Port Status? This is showing under Statistics:

PPPoE WAN Link VPI / VCI: 8 / 35 Rx: 1262434/ 8029 Tx: 1214137/ 0

Sorry, this is showing under Port Status:

Operational Mode G.Dmt.BisPlus
Annex Type ADSL2M
Upstream 824000
Downstream 12000000
Thanks this is the one i wanted. Have a look at this
teakwood wrote:Upstream 824000
Downstream 12000000
This shows you that your service is in sync at 12Mbps which is pretty good. However you need to do a couple of speed tests to determine if you are at least getting speeds close to this sync rate. I suggest that you go to speedtest.net and do a few speed test and upload the results here for us to see. I also did a quick line test and the results came back negative, meaning i found errors, however I cannot determine if these errors are on the supply infrastructure or the from you privately maintain equipment. The reason is because you equipment were also plugged in while this test was run.

I suggest that you log a service issue ticket immediately (instructions are on my signature) so that our engineers could isolate the resolve the issue.
"Helping Making a Better World"

Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
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teakwood
Posts: 11
Joined: Wed Jan 10, 2007 2:04 pm

Re: Where did my ADSL go?

Post by teakwood » Tue Jun 07, 2011 10:35 pm

Speedtest.net - http://www.speedtest.net/result/1330426138.png

5.01 and 0.38 - they seem okay, no?

teakwood
Posts: 11
Joined: Wed Jan 10, 2007 2:04 pm

Re: Where did my ADSL go?

Post by teakwood » Tue Jun 07, 2011 10:37 pm

Is my router dying of old age perhaps? :D

I can't go through the fault report process at th moment, no time - will try soon.

shoner
Exetel Staff
Posts: 756
Joined: Mon Apr 20, 2009 2:50 pm

Re: Where did my ADSL go?

Post by shoner » Tue Jun 07, 2011 11:28 pm

teakwood wrote:Is my router dying of old age perhaps? :D

I can't go through the fault report process at th moment, no time - will try soon.
ok :D
"Helping Making a Better World"

Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
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teakwood
Posts: 11
Joined: Wed Jan 10, 2007 2:04 pm

Re: Where did my ADSL go?

Post by teakwood » Sat Jun 11, 2011 9:13 pm

Logged a ticket, got immediate support, very helpful bloke (Niroshan Liyanage), problem solved faster than any other ADSL issue I've dealt with (and I deal with a LOT in support roles).

Thanks.

ShaminG
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Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Where did my ADSL go?

Post by ShaminG » Mon Jun 13, 2011 3:44 pm

Logged a ticket, got immediate support, very helpful bloke (Niroshan Liyanage), problem solved faster than any other ADSL issue I've dealt with (and I deal with a LOT in support roles).

Thanks.
Glad to hear the issue got resolved in quick time. We always appreciate your feed back :D

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