ADSL cannot authenticate in NSW.

dan211a · Post by **dan211a** » Thu Jul 28, 2011 4:19 pm

Hi,
in the last 30 minutes our connection dropped. The modem says authentication failed, even after a reboot.
Your network status page reports current problems in PoP for NSW, but no more details.
Can you please provide an update and let us know what's happening and what is the eta for a solution?
Thanks

AshMcGrath · Post by **AshMcGrath** » Thu Jul 28, 2011 4:22 pm

Same here Dan. Auth Failure ticket logged alread.

Appears to be issues with HSPA also.

PaulT · Post by **PaulT** » Thu Jul 28, 2011 4:30 pm

My connection has dropped though I can't confirm the cause remotely. Phone support has a recorded message saying that Exetel are currently experiencing an outage in NSW and engineers are looking into it. There is no estimated time for fixing.

Post by **udara** » Thu Jul 28, 2011 4:33 pm

dan211a wrote:Hi,
in the last 30 minutes our connection dropped. The modem says authentication failed, even after a reboot.
Your network status page reports current problems in PoP for NSW, but no more details.
Can you please provide an update and let us know what's happening and what is the eta for a solution?
Thanks

We are investigating the issue at the moment , however there is no ETR as yet

Please find more details on the below thread

, we will be updating it periodically

viewtopic.php?f=296&t=38395

Exetel customer help forum

ADSL cannot authenticate in NSW.

ADSL cannot authenticate in NSW.

Re: ADSL cannot authenticate in NSW.

Re: ADSL cannot authenticate in NSW.

Re: ADSL cannot authenticate in NSW.