Hi,
in the last 30 minutes our connection dropped. The modem says authentication failed, even after a reboot.
Your network status page reports current problems in PoP for NSW, but no more details.
Can you please provide an update and let us know what's happening and what is the eta for a solution?
Thanks
ADSL cannot authenticate in NSW.
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- Posts: 1
- Joined: Thu Jun 11, 2009 4:59 pm
- Location: North Sydney
Re: ADSL cannot authenticate in NSW.
Same here Dan. Auth Failure ticket logged alread.
Appears to be issues with HSPA also.
Appears to be issues with HSPA also.
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If you can't fix it with a hammer, you've got an electrical problem.
If you can't fix it with a hammer, you've got an electrical problem.
Re: ADSL cannot authenticate in NSW.
My connection has dropped though I can't confirm the cause remotely. Phone support has a recorded message saying that Exetel are currently experiencing an outage in NSW and engineers are looking into it. There is no estimated time for fixing.
Re: ADSL cannot authenticate in NSW.
We are investigating the issue at the moment , however there is no ETR as yetdan211a wrote:Hi,
in the last 30 minutes our connection dropped. The modem says authentication failed, even after a reboot.
Your network status page reports current problems in PoP for NSW, but no more details.
Can you please provide an update and let us know what's happening and what is the eta for a solution?
Thanks
Please find more details on the below thread

viewtopic.php?f=296&t=38395
To Log a fault ticket, please click Here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
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