What Speed should I expect on plan T8-120 8192/384

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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LindaB
Posts: 81
Joined: Wed Feb 24, 2010 10:56 am
Location: Australia

What Speed should I expect on plan T8-120 8192/384

Post by LindaB » Wed Oct 26, 2011 2:20 pm

I recently upgraded to T8-120( 8192/384) & wondering what speeds I should expect from it.
I am consistently getting around this level Download Speed: 6666kbps (833.3 KB/sec transfer rate) Upload Speed: 293kbps (36.6 KB/sec transfer rate) I have tested this regularly since upgrading end of Sept 2011 at different times of the day.
I have done the isolation test of removing all the phones & filters from the phone line which did not make any difference to the results, disconnected all other computers & Xbox in the house & only had the 1 that has the router connected by cable for the tests.
Are those speeds normal for this connection, if not then how do I go about improving it if it's possible please.
My router is new this year so I do not think the problem lies with it, Belkin F7D4402.
Any advice is greatly appreciated as my knowledge of the more technical stuff with broadband is limited.

Dazzled
Volunteer Site Admin
Posts: 6007
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: What Speed should I expect on plan T8-120 8192/384

Post by Dazzled » Wed Oct 26, 2011 2:53 pm

Your actual speed will depend on the length and quality of your phone line from the exchange (similar to ADSL2+ services). Could you post the modem line status figures (attenuation, noise margins, and line rates)? Do you have an estimate of the distance to the exchange - along the road, not the crow's version?

Edit: I just remembered - some Belkin stuff hides things from the user, and are set up using computer software - reasons I won't buy one. If you can't find the line status from the browser interface, sometimes http://192.168.2.1/adsl_status.stm or http://192.168.2.1/ADSL_status_main.stm in the browser are reputed to work.

LindaB
Posts: 81
Joined: Wed Feb 24, 2010 10:56 am
Location: Australia

Re: What Speed should I expect on plan T8-120 8192/384

Post by LindaB » Wed Oct 26, 2011 3:00 pm

Thanks for yr reply Dazzled, how do I find that information please.

Dazzled
Volunteer Site Admin
Posts: 6007
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: What Speed should I expect on plan T8-120 8192/384

Post by Dazzled » Wed Oct 26, 2011 3:14 pm

My edit cross-posted. Sorry. The browser interface is at http://192.168.2.1

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: What Speed should I expect on plan T8-120 8192/384

Post by NIrmitha » Wed Oct 26, 2011 3:22 pm

Hi LindaB ,

I have sent you a separate email with some test instructions. Could you reply to that with the test results, so that we can check your issue.

Your Exetel Ticket ID: 4540935. :)

LindaB
Posts: 81
Joined: Wed Feb 24, 2010 10:56 am
Location: Australia

Re: What Speed should I expect on plan T8-120 8192/384

Post by LindaB » Thu Nov 03, 2011 7:38 pm

Hi
Exetel Ticket ID: 4540935
Wondering if there has been any outcome on the test results I sent you on October 26.
regards
LindaB

stevecJ
Exetel Staff
Posts: 1060
Joined: Wed Jan 06, 2010 9:48 am

Re: What Speed should I expect on plan T8-120 8192/384

Post by stevecJ » Thu Nov 03, 2011 9:06 pm

LindaB wrote:Hi
Exetel Ticket ID: 4540935
Wondering if there has been any outcome on the test results I sent you on October 26.
regards
LindaB
Hi LindaB,

I have prompted my colleague who is investigating this to provide you with an update as quickly as possible.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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