My Sync & Dropout problems.

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
BigPete
Posts: 32
Joined: Wed Jan 05, 2011 2:49 pm
Location: Hunter Valley - N.S.W.

My Sync & Dropout problems.

Post by BigPete » Thu Nov 24, 2011 6:03 pm

Hi.

Hope someone can help me out here, I spoke to a woman on the help desk she checked the line & reset

the port to see if that would fix this but it hasn't. (today)

I have tried another modem, couldn't even get it to sync at all, so i put the other one back and at least i can

get on the net to Wright this here.

Case No: 4605198.

At the moment the modem is showing SNR is 6 & Att is 30.5.

We have had a lot of rain the last 2 days i was thinking that there is water got into the cables in the footpath

it's happened before but not this bad.

pete.
Last edited by BigPete on Mon Dec 12, 2011 1:13 pm, edited 1 time in total.

shoner
Posts: 756
Joined: Mon Apr 20, 2009 2:50 pm

Re: Sync & Dropout problems.

Post by shoner » Thu Nov 24, 2011 7:03 pm

BigPete wrote:Hi.

Hope someone can help me out here, I spoke to a woman on the help desk she checked the line & reset

the port to see if that would fix this but it hasn't. (today)

I have tried another modem, couldn't even get it to sync at all, so i put the other one back and at least i can

get on the net to Wright this here.

Case No: 4605198.

At the moment the modem is showing SNR is 6 & Att is 30.5.

We have had a lot of rain the last 2 days i was thinking that there is water got into the cables in the footpath

it's happened before but not this bad.

pete.

Thank you for the info, we will log the case with our wholesale supplier and will get a technician to visit and investigate the issue. Will keep you updated. I will arrange an engineer to contact you and get more info that might help with the case.
"Helping Making a Better World"

Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
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stevecJ
Forum Admin
Posts: 1041
Joined: Wed Jan 06, 2010 9:48 am

Re: Sync & Dropout problems.

Post by stevecJ » Thu Nov 24, 2011 7:22 pm

shoner wrote:
Thank you for the info, we will log the case with our wholesale supplier and will get a technician to visit and investigate the issue. Will keep you updated. I will arrange an engineer to contact you and get more info that might help with the case.
Hi Pete,

I have escalated this to the supplier and the new reference is #4606045. We will get back to you as quickly as we receive an update from the supplier.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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BigPete
Posts: 32
Joined: Wed Jan 05, 2011 2:49 pm
Location: Hunter Valley - N.S.W.

Re: Sync & Dropout problems.

Post by BigPete » Fri Nov 25, 2011 8:23 am

Hi guys.

Thanks for that, the phone is near useless this morning as well with a lot of noise/cracking should i call Telstra to complain about that to.?

My old modem seems to handle to noise a bit better then the other one i tried yesterday, the phone rang a couple of times last night after i got feed up with

not being able to stay connected, they didn't say anything & hangup we have answering machine in the phone & always let it pickup first.

thanks.

pete.

udara
Exetel Staff
Posts: 362
Joined: Thu Dec 17, 2009 11:06 am

Re: Sync & Dropout problems.

Post by udara » Fri Nov 25, 2011 12:14 pm

BigPete wrote:Hi guys.

Thanks for that, the phone is near useless this morning as well with a lot of noise/cracking should i call Telstra to complain about that to.?

My old modem seems to handle to noise a bit better then the other one i tried yesterday, the phone rang a couple of times last night after i got feed up with

not being able to stay connected, they didn't say anything & hangup we have answering machine in the phone & always let it pickup first.

thanks.

pete.
The issue still is under investigations from our wholesale supplier :( , i have sent you a text message containing the latest update that we have from them .

However the dropouts that you are having can be due to the noise on the line , therefore i suggest that you contact your telephone service provider and and log a fault about the Noise on the PSTN line as well :)
To Log a fault ticket, please click Here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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Exetel Support Portal
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BigPete
Posts: 32
Joined: Wed Jan 05, 2011 2:49 pm
Location: Hunter Valley - N.S.W.

Re: Sync & Dropout problems.

Post by BigPete » Fri Nov 25, 2011 1:40 pm

Hi udara.

Just an update.

Yes got your texts, i have called telstra they tested the line and said there are problems with the line and they are sending a tech out by 29/11. I told them that

you said that your/bigponds tech was coming on the 28/11 she said they would work it out.

Currently / SNR: 1.5 - Atten: 28.

Lets hope.

thanks again.

pete.

BigPete
Posts: 32
Joined: Wed Jan 05, 2011 2:49 pm
Location: Hunter Valley - N.S.W.

Re: Sync & Dropout problems.

Post by BigPete » Sat Nov 26, 2011 4:57 pm

Hi.

An update a telstra tech came this afternoon, he found that an access point down the road from us was full of water & as he said growing things. He spent a lot of time cleaning

and testing it out seems better now will keep an eye on it for a few days, fingers crossed plus i've got my new TP-Link modem up and running things are looking up.

thanks.

pete.

BigPete
Posts: 32
Joined: Wed Jan 05, 2011 2:49 pm
Location: Hunter Valley - N.S.W.

Re: Sync & Dropout problems.

Post by BigPete » Sun Nov 27, 2011 9:22 am

Hi.

This morning i've had a few drop out's again the telstra tech said yesterday that snr 6db was good for adsl2, this is what i'm getting now from the new modem.

Downstream____Upstream
SNR Margin (dB): 4.8____4.7
Attenuation (dB): 26.5____13.7
Output Power (dBm): 18.5____12.4
Attainable Rate (Kbps): 16468____665
Rate (Kbps): 14766____716

I think there is still a water problem somewhere down the road in other pit./pits.

thanks

pete.

EroshanJ
Exetel Staff
Posts: 243
Joined: Tue Jul 06, 2010 11:26 am
Location: Australia

Re: Sync & Dropout problems.

Post by EroshanJ » Sun Nov 27, 2011 4:34 pm

BigPete wrote:Hi.

This morning i've had a few drop out's again the telstra tech said yesterday that snr 6db was good for adsl2, this is what i'm getting now from the new modem.

Downstream____Upstream
SNR Margin (dB): 4.8____4.7
Attenuation (dB): 26.5____13.7
Output Power (dBm): 18.5____12.4
Attainable Rate (Kbps): 16468____665
Rate (Kbps): 14766____716

I think there is still a water problem somewhere down the road in other pit./pits.

thanks

pete.
Hi Pete,

It seems that our tech has visited on 26th and he has cleaned the pit.

How about your phone noise issue? Still persisting?

If yes, you may have to wait until phone tech fix the issue as noise is interfere with ADSL signals.

BigPete
Posts: 32
Joined: Wed Jan 05, 2011 2:49 pm
Location: Hunter Valley - N.S.W.

Re: Sync & Dropout problems.

Post by BigPete » Sun Nov 27, 2011 5:36 pm

Hi EroshanJ.

This is the latest from the modem not real good, keeps dropping out i think it's still a water problem somewhere.
Phone still has noise now and then just checked.
Is it possible for Exetel to change my profile to a lower speed the handle the noise better, i'd rather have it working all the time slower then dropping out every five minutes.

Statistics -- ADSL

Mode: ADSL2+
Line Coding: Trellis On
Status: No Defect
Link Power State: L0

Downstream Upstream
SNR Margin (dB): 3.7 3.4
Attenuation (dB): 26.5 13.7
Output Power (dBm): 18.4 12.4
Attainable Rate (Kbps): 15348 689
Rate (Kbps): 15006 762
MSGc (number of bytes in overhead channel message): 55 13
B (number of bytes in Mux Data Frame): 246 11
M (number of Mux Data Frames in FEC Data Frame): 1 8
T (Mux Data Frames over sync bytes): 2 7
R (number of check bytes in FEC Data Frame): 8 14
S (ratio of FEC over PMD Data Frame length): 0.5256 3.9819
L (number of bits in PMD Data Frame): 3881 221
D (interleaver depth): 64 2
Delay (msec): 8 1

Super Frames: 18643 18641
Super Frame Errors: 873 24601
RS Words: 2274456 158448
RS Correctable Errors: 29609 7152726
RS Uncorrectable Errors: 74312 N/A

HEC Errors: 511 217223
OCD Errors: 35 0
LCD Errors: 0 0
Total Cells: 10318036 3658648527
Data Cells: 343 236503889
Bit Errors: 0 11203057

Total ES: 2164 11666
Total SES: 482 1506
Total UAS: 1141 9297211

pete.

anurangaf
Exetel Staff
Posts: 152
Joined: Tue Jul 06, 2010 11:35 am
Location: Australia

Re: Sync & Dropout problems.

Post by anurangaf » Sun Nov 27, 2011 6:42 pm

BigPete wrote:Hi EroshanJ.

This is the latest from the modem not real good, keeps dropping out i think it's still a water problem somewhere.
Phone still has noise now and then just checked.
Is it possible for Exetel to change my profile to a lower speed the handle the noise better, i'd rather have it working all the time slower then dropping out every five minutes.

Statistics -- ADSL

Mode: ADSL2+
Line Coding: Trellis On
Status: No Defect
Link Power State: L0

Downstream Upstream
SNR Margin (dB): 3.7 3.4
Attenuation (dB): 26.5 13.7
Output Power (dBm): 18.4 12.4
Attainable Rate (Kbps): 15348 689
Rate (Kbps): 15006 762
MSGc (number of bytes in overhead channel message): 55 13
B (number of bytes in Mux Data Frame): 246 11
M (number of Mux Data Frames in FEC Data Frame): 1 8
T (Mux Data Frames over sync bytes): 2 7
R (number of check bytes in FEC Data Frame): 8 14
S (ratio of FEC over PMD Data Frame length): 0.5256 3.9819
L (number of bits in PMD Data Frame): 3881 221
D (interleaver depth): 64 2
Delay (msec): 8 1

Super Frames: 18643 18641
Super Frame Errors: 873 24601
RS Words: 2274456 158448
RS Correctable Errors: 29609 7152726
RS Uncorrectable Errors: 74312 N/A

HEC Errors: 511 217223
OCD Errors: 35 0
LCD Errors: 0 0
Total Cells: 10318036 3658648527
Data Cells: 343 236503889
Bit Errors: 0 11203057

Total ES: 2164 11666
Total SES: 482 1506
Total UAS: 1141 9297211

pete.
I had added the stability profile. Please check with Telstra when are they going to send a technician to fix the telephone line issue.

BigPete
Posts: 32
Joined: Wed Jan 05, 2011 2:49 pm
Location: Hunter Valley - N.S.W.

Re: Sync & Dropout problems.

Post by BigPete » Mon Nov 28, 2011 7:49 am

Hi anurangaf.

The tech that was here on the 26/11 was about the phone line noise, when i spoke to him i asked him why he was sent.

Have to wait and see if someone still comes about the dropouts, I've had a few this morning again.

pete.

stevecJ
Forum Admin
Posts: 1041
Joined: Wed Jan 06, 2010 9:48 am

Re: Sync & Dropout problems.

Post by stevecJ » Mon Nov 28, 2011 3:39 pm

BigPete wrote:Hi anurangaf.

The tech that was here on the 26/11 was about the phone line noise, when i spoke to him i asked him why he was sent.

Have to wait and see if someone still comes about the dropouts, I've had a few this morning again.

pete.
Hi Pete,

It appears that the issue is related to the supplier network and they have temporarily restored the service. In order to fully restore the service a major cable repairs needs to be done and it has been already escalated to their network engineers. However we haven't yet received an ETR on this.

We highly regret for any inconvenience caused to you in this matter .
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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Exetel Support Portal
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BigPete
Posts: 32
Joined: Wed Jan 05, 2011 2:49 pm
Location: Hunter Valley - N.S.W.

Re: Sync & Dropout problems.

Post by BigPete » Mon Nov 28, 2011 4:15 pm

Hi stevecJ.

Well that explains why it's been dropping on & off all day, hope it doesn't take them forever.

thanks.

pete.

BigPete
Posts: 32
Joined: Wed Jan 05, 2011 2:49 pm
Location: Hunter Valley - N.S.W.

Re: Sync & Dropout problems.

Post by BigPete » Mon Dec 12, 2011 11:33 am

Hi.

Just letting you know i have contacted Telstra today, to try & find out when there going to fix the cables. I was told that they are trying to figure out which cables from the exchange are ours!, they are sending a tech out again this week to look at the problem IHMO they need to replace the cables that's the only way to fix it, looking at it won't do much good.
They ran some tests on the line from there end again, & said yes you have a problem.

pete.

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