Sydney/Newcastle ADSL down

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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thermalben
Posts: 44
Joined: Mon Jun 19, 2006 11:35 am

Sydney/Newcastle ADSL down

Post by thermalben » Thu Dec 29, 2011 6:15 am

I have a number of ADSL lines in Sydney and Newcastle that are offline. Is there a network issue?

bodogbodog
Posts: 289
Joined: Fri Nov 05, 2004 8:38 pm
Location: Sydney

Re: Sydney/Newcastle ADSL down

Post by bodogbodog » Thu Dec 29, 2011 6:41 am

Down here in Dural exchange in Sydney
Nothing showing in the network status page but no connection for me
I can't recall seeing any notification of a planned outage

thermalben
Posts: 44
Joined: Mon Jun 19, 2006 11:35 am

Re: Sydney/Newcastle ADSL down

Post by thermalben » Thu Dec 29, 2011 6:55 am

Some connections appear to be coming back now.

bodogbodog
Posts: 289
Joined: Fri Nov 05, 2004 8:38 pm
Location: Sydney

Re: Sydney/Newcastle ADSL down

Post by bodogbodog » Thu Dec 29, 2011 7:09 am

Yes - backup here now as well
Have to say it was nice to have an easy backup option - using tethering on my WP7 handset and Exetel mobile - painless outages for me these days...

Dazzled
Volunteer Site Admin
Posts: 6003
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Sydney/Newcastle ADSL down

Post by Dazzled » Thu Dec 29, 2011 8:45 am


bodogbodog
Posts: 289
Joined: Fri Nov 05, 2004 8:38 pm
Location: Sydney

Re: Sydney/Newcastle ADSL down

Post by bodogbodog » Thu Dec 29, 2011 9:02 am

Thanks
I thought I'd seen something somewhere but couldn't find an email on it
I did look at the Network status page but it was showing all green - it would be useful if there was a link from that page to a "scheduled outage" listing

nucopia
Posts: 17
Joined: Sun Nov 27, 2005 12:38 pm

Re: Sydney/Newcastle ADSL down

Post by nucopia » Thu Dec 29, 2011 6:24 pm

Have the same problem in Moressit Lake Macquarie area it started this morning 29/12/2011 at 5 am and has been a problem on and off all day long ...drop outs and unable to conect with the DNS server or my modem page ..
Any idea's whats the cause or the solution ?
Thanks !

nucopia
Posts: 17
Joined: Sun Nov 27, 2005 12:38 pm

Re: Sydney/Newcastle ADSL down

Post by nucopia » Thu Dec 29, 2011 6:27 pm

Re: Network Maintenance NSW 29th-30th DEC 2011 12AM - 8AM AE
by WilliamC on Thu Dec 29, 2011 6:50 am

All work expected to be complete this morning has been done without issue.
There are still issues with drop out and DNS conection issues .. I have been having the problem all day long and its still a problem now !
CAN'T Even log into my modem page !
http://192.168.1.1. says Internet Explorer cannot display the webpage !
So frustrating :cry:

nucopia
Posts: 17
Joined: Sun Nov 27, 2005 12:38 pm

Re: Sydney/Newcastle ADSL down

Post by nucopia » Thu Dec 29, 2011 7:34 pm

Still dropping out and still can't log into my modem page ..
have already logged fault so I hope some one can look at this issue and find a solution.. !
fault ticket 4709262

Dazzled
Volunteer Site Admin
Posts: 6003
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Sydney/Newcastle ADSL down

Post by Dazzled » Thu Dec 29, 2011 8:42 pm

Nucopia, if you cannot ping 192.168.1.1 or see the modem/router config page, it's your router or your computer network card that has gone down. That ping should work, even when the ADSL is down. Try a modem power cycle, then a computer reboot, and see if it improves things.

Gidget
Volunteer Site Admin
Posts: 1813
Joined: Wed Jan 28, 2004 4:33 am
Location: Sydney

Re: Sydney/Newcastle ADSL down

Post by Gidget » Sat Dec 31, 2011 2:12 pm

bodogbodog wrote:Thanks
I thought I'd seen something somewhere but couldn't find an email on it
I did look at the Network status page but it was showing all green - it would be useful if there was a link from that page to a "scheduled outage" listing
Hi bodogbodog

Happy New Year :-)

That's a good idea - I have passed your suggestion on to Exetel - I've suggested that a link directly to
viewforum.php?f=296
would do the trick.

Cheers

Gidget
Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

bodogbodog
Posts: 289
Joined: Fri Nov 05, 2004 8:38 pm
Location: Sydney

Re: Sydney/Newcastle ADSL down

Post by bodogbodog » Sat Dec 31, 2011 4:50 pm

Thanks Gidget and Happy New Year to you and all the other volunteer mods and Exetel staff

Gidget
Volunteer Site Admin
Posts: 1813
Joined: Wed Jan 28, 2004 4:33 am
Location: Sydney

Re: Sydney/Newcastle ADSL down

Post by Gidget » Sat Dec 31, 2011 4:57 pm

Thanks, bodogbodog, and your wish has already been granted - see the link just under the title
http://www.exetel.com.au/a_network.php

Cheers

Gidget
Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

bodogbodog
Posts: 289
Joined: Fri Nov 05, 2004 8:38 pm
Location: Sydney

Re: Sydney/Newcastle ADSL down

Post by bodogbodog » Sat Dec 31, 2011 6:59 pm

Thanks
Exetel are so responsive
A couple of weeks ago I needed to add a new mobile service - so I asked if the Z plans could return - lo and behold they were offered again within 48 hours of me asking (coincidence I know but lets not spoil a good story!)
Now this
Even though they are significantly bigger than when we joined in 2004 they still maintain a responsiveness to customers that continues to differntiate them from their competition

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