Slow ADSL2+

[ttac]

I'm on the Granville (NSW) exchange and speed is very slow at the moment, d/l 0.13MB/s and u/l .59MB/s. Anyone else having a problem out here? Was dropping out a lot since about 5pm. The dropouts have stopped but now very slow. Yesterday had a lot of dropouts at about 6pm but the speed improved to about 7MB/s later during the night. Currently
d/s u/s
Noise Margin 33 13
Output power(dBm) 41 24
Attenuation(dB) 124 156

[Dazzled]

The margin is excessive and the attenuation reading is so high I'm surprised anything works. Either the modem has failed or there is a line problem, which could include your home installation. Exetel support can look at your line. Try running the modem in isolation to see if anything changes, to be sure it's not at home. Make sure the modem cable to the wall point is short.

[rukshani]

I'm on the Granville (NSW) exchange and speed is very slow at the moment, d/l 0.13MB/s and u/l .59MB/s. Anyone else having a problem out here? Was dropping out a lot since about 5pm. The dropouts have stopped but now very slow. Yesterday had a lot of dropouts at about 6pm but the speed improved to about 7MB/s later during the night. Currently
d/s u/s
Noise Margin 33 13
Output power(dBm) 41 24
Attenuation(dB) 124 156

An Exetel support engineer will look in to this soon.

[stevecJ]

I'm on the Granville (NSW) exchange and speed is very slow at the moment, d/l 0.13MB/s and u/l .59MB/s. Anyone else having a problem out here? Was dropping out a lot since about 5pm. The dropouts have stopped but now very slow. Yesterday had a lot of dropouts at about 6pm but the speed improved to about 7MB/s later during the night. Currently
d/s u/s
Noise Margin 33 13
Output power(dBm) 41 24
Attenuation(dB) 124 156

Hi,

I have checked your connection and it appears to be more stable at the moment. I have done a port rebuild and few changes to the line, so therefore could you please run a speed test via 'www.exetel.com.au/speed' and check whether there is an improvement.

Your ticket reference number is #4776749.

[ttac]

I did an isolation test and also tried another modem. Right now I have nothing at all. The modem won't even sync (using 3G right now on an iPad).

[stevecJ]

I did an isolation test and also tried another modem. Right now I have nothing at all. The modem won't even sync (using 3G right now on an iPad).

Hi ttac,

Could you please recheck the connection as I could see your modem connected at the moment and there is an improvement in the speed as well.

Please monitor this for the next 24 hours.

[ttac]

It's better now. Got cut off while speaking to the Exetel operator but it appears to be ok now. Thanks

[stevecJ]

It's better now. Got cut off while speaking to the Exetel operator but it appears to be ok now. Thanks

No worries. Please monitor the connection further and let us know if the dropouts persist

[ttac]

Speed from Exetel speed test is now 5150 kbps.
Modem stats now are:

d/s u/s
Data rate(Kbps) 6144 775
Noise Margin 6 14
Output power(dBm) 39 22
Attenuation(dB) 124 203

[ttac]

Down to 493.90kbps from Exetel speed test now. Everything has slowed down again.
Getting a bit frustrating.

[ttac]

Virtually unuseable now

Downstream Upstream
Data rate(Kbps) 128 438
Noise Margin 7 11
Output power(dBm) 42 27
Attenuation(dB) 124 145

[stevecJ]

Virtually unuseable now

Downstream Upstream
Data rate(Kbps) 128 438
Noise Margin 7 11
Output power(dBm) 42 27
Attenuation(dB) 124 145

Hi,

I cannot see your modem connected at the moment. However another rebuild has been done to the connection so therefore could you please restart the modem and check the speed.

Also I have already arranged one of our support engineers to contact you tomorrow in order to discuss this further.

[ttac]

Thanks for your help. It's syncing again but still very slow. I can't even run the Exetel speed test. Modem stats now are:

Downstream Upstream
Data rate(Kbps) 146 586
Noise Margin 18 17
Output power(dBm) 40 23
Attenuation(dB) 124 156

Is there any indication of what is wrong? Everything was fine up until last night. I've done an isolation test (unplugged everything except the modem), have switched to a brand new modem too.
Is it possible to do what was done last night but have it permanent? It appears to resort back to poor performance again the next day.

Cheers

[rukshani]

Thanks for your help. It's syncing again but still very slow. I can't even run the Exetel speed test. Modem stats now are:

Downstream Upstream
Data rate(Kbps) 146 586
Noise Margin 18 17
Output power(dBm) 40 23
Attenuation(dB) 124 156

Is there any indication of what is wrong? Everything was fine up until last night. I've done an isolation test (unplugged everything except the modem), have switched to a brand new modem too.
Is it possible to do what was done last night but have it permanent? It appears to resort back to poor performance again the next day.

Cheers

A support supervisor will look in to this.

[stevecJ]

Thanks for your help. It's syncing again but still very slow. I can't even run the Exetel speed test. Modem stats now are:

Downstream Upstream
Data rate(Kbps) 146 586
Noise Margin 18 17
Output power(dBm) 40 23
Attenuation(dB) 124 156

Is there any indication of what is wrong? Everything was fine up until last night. I've done an isolation test (unplugged everything except the modem), have switched to a brand new modem too.
Is it possible to do what was done last night but have it permanent? It appears to resort back to poor performance again the next day.

Cheers

Hi,

As per the telephone conversation you had with one of our support engineers on Saturday, Please monitor the service further and let us know if the issue persist.