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No internet access beyond Exetel.

Posted: Tue Jan 31, 2012 10:05 am
by autron
Any site outside of Exetel hosted sites are inaccessible. Traceroutes all stop at Exetel.

Re: No internet access beyond Exetel.

Posted: Tue Jan 31, 2012 10:22 am
by shoner
autron wrote:Any site outside of Exetel hosted sites are inaccessible. Traceroutes all stop at Exetel.
There appears to be an issue at the moment our engineers are currently investigating. Once confirmed we will post here.

Re: No internet access beyond Exetel.

Posted: Tue Jan 31, 2012 10:56 am
by shoner
Our engineers have confirmed that we are currently experiencing a network related issue. They working on a resolution.

NO ETR at the moment.

Re: No internet access beyond Exetel.

Posted: Tue Jan 31, 2012 11:11 am
by shoner
Further updates will be posted
here
viewtopic.php?f=296&t=39049

Re: No internet access beyond Exetel.

Posted: Tue Jan 31, 2012 11:29 am
by autron
Okay thanks, but I am in Victoria, not Queensland. Does that topic still apply? The outage is more than Queensland.

Re: No internet access beyond Exetel.

Posted: Tue Jan 31, 2012 12:34 pm
by Yoshi_900
yeah my mother is having issues in Coffs Harbour NSW... getting this from pinging her IP from uni of qld

Pinging 220.***.**.*** with 32 bytes of data:
Reply from 58.96.3.1: TTL expired in transit.
Reply from 58.96.3.1: TTL expired in transit.
Reply from 58.96.3.1: TTL expired in transit.
Reply from 58.96.3.1: TTL expired in transit.

it looks like it is bouncing around internally in exetel?
6 17 ms 16 ms 16 ms as10143.sydney.pipenetworks.com [218.100.2.16]
7 16 ms 17 ms 17 ms 3.3.96.58.static.exetel.com.au [58.96.3.3]
8 33 ms 33 ms 35 ms 1.3.96.58.static.exetel.com.au [58.96.3.1]
9 33 ms 34 ms 34 ms 3.3.96.58.static.exetel.com.au [58.96.3.3]
10 50 ms 51 ms 50 ms 1.3.96.58.static.exetel.com.au [58.96.3.1]
11 51 ms 51 ms 51 ms 3.3.96.58.static.exetel.com.au [58.96.3.3]
12 68 ms 68 ms 68 ms 1.3.96.58.static.exetel.com.au [58.96.3.1]
13 68 ms 68 ms 68 ms 3.3.96.58.static.exetel.com.au [58.96.3.3]
14 85 ms 86 ms 85 ms 1.3.96.58.static.exetel.com.au [58.96.3.1]
15 86 ms 86 ms 86 ms 3.3.96.58.static.exetel.com.au [58.96.3.3]
16 103 ms 103 ms 121 ms 1.3.96.58.static.exetel.com.au [58.96.3.1]
17 103 ms 103 ms 103 ms 3.3.96.58.static.exetel.com.au [58.96.3.3]
18 120 ms 120 ms 121 ms 1.3.96.58.static.exetel.com.au [58.96.3.1]
19 120 ms 539 ms 432 ms 3.3.96.58.static.exetel.com.au [58.96.3.3]
20 137 ms 137 ms 137 ms 1.3.96.58.static.exetel.com.au [58.96.3.1]
21 137 ms 146 ms 138 ms 3.3.96.58.static.exetel.com.au [58.96.3.3]
22 154 ms 155 ms 154 ms 1.3.96.58.static.exetel.com.au [58.96.3.1]
23 164 ms 159 ms 159 ms 3.3.96.58.static.exetel.com.au [58.96.3.3]
24 172 ms 173 ms 172 ms 1.3.96.58.static.exetel.com.au [58.96.3.1]
25 172 ms 173 ms 173 ms 3.3.96.58.static.exetel.com.au [58.96.3.3]
26 189 ms 190 ms 189 ms 1.3.96.58.static.exetel.com.au [58.96.3.1]
27 189 ms 190 ms 190 ms 3.3.96.58.static.exetel.com.au [58.96.3.3]
28 207 ms 207 ms 207 ms 1.3.96.58.static.exetel.com.au [58.96.3.1]
29 207 ms 207 ms 206 ms 3.3.96.58.static.exetel.com.au [58.96.3.3]
30 224 ms 224 ms 224 ms 1.3.96.58.static.exetel.com.au [58.96.3.1]

Re: No internet access beyond Exetel.

Posted: Tue Jan 31, 2012 12:56 pm
by autron
I'm back up running normally again. All sites are accessible.

Re: No internet access beyond Exetel.

Posted: Tue Jan 31, 2012 1:21 pm
by absamdb
I am in Geelong and can only get Exetel. All other websites are timing out. Everything was working fine yesterday. I noticed the issue this morning when I attempted to log into gmail. As of 1.20pm still no connection apart from Exetel.

Re: No internet access beyond Exetel.

Posted: Tue Jan 31, 2012 1:27 pm
by absamdb
I just rebooted the modem and all access seems to be back. If you are having the same problem, perhaps try a modem reboot to see if that restores full access. Cheers.

Re: No internet access beyond Exetel.

Posted: Tue Jan 31, 2012 6:28 pm
by plekme
it still seems down in VIC. I have rebooted my modem twice. anyone else still not being able to connect to other websites?

Re: No internet access beyond Exetel.

Posted: Tue Jan 31, 2012 6:34 pm
by rukshani
plekme wrote:it still seems down in VIC. I have rebooted my modem twice. anyone else still not being able to connect to other websites?
A support engineer will look in to this for you.

Re: No internet access beyond Exetel.

Posted: Tue Jan 31, 2012 6:37 pm
by plekme
yes thanks my connection was cleared and it works again

Re: No internet access beyond Exetel.

Posted: Tue Jan 31, 2012 6:46 pm
by ShaminG
yes thanks my connection was cleared and it works again
Good to hear it's all back up and running :D . Issue has been identified and rectified by one of our support engineers who has worked on your email ticket (Ref : 4807628).

Re: No internet access beyond Exetel.

Posted: Tue Jan 31, 2012 7:34 pm
by Mano
Hey guys Im having issues in Newcastle... anyone else having problems here??

Just no PPE light..

Re: No internet access beyond Exetel.

Posted: Tue Jan 31, 2012 8:07 pm
by ShaminG
Hey guys Im having issues in Newcastle... anyone else having problems here??

Just no PPE light..
Could you please PM me your service number.