Provisioning techs didn't show up

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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lenvik
Posts: 49
Joined: Sat Feb 11, 2006 1:28 am
Location: Canberra

Provisioning techs didn't show up

Post by lenvik » Sat Feb 11, 2012 12:53 pm

I applied for ADSL2+ in the ACT on 23 Jan 2012 with no active phone line. On the 24th I was advised by email that my cutover date was 7 Feb 2012. I then received the following technician appointment.
We wish to inform you that a Telstra Technician and an Optus stream technician have been scheduled to visit your premises to complete the cut over of this service.

Please ensure you will be home and suitable access is given to the MDF & wall socket (telephone outlet) on the following dates:

1st appointment date 07/02/2011 AM
2nd appointment date 08/02/2011 AM

Time frames for tech appointments are as follows:

08:00 AM - 01:00 PM for AM appointments
01:00 PM - 05:00 PM for PM appointments
As far as I know no technician showed up on either date as someone was home for the entire time by the door and noone knocked on our door. I still have no dial tone and my application status is listed on the application status page as:
Service Type Optus ADSL2
Application Date 2012-01-23
Current Status PENDING
Your application is currently pending.
Your service is scheduled for connection on 2012-02-07
I emailed provisioning@exetel.com.au on the evening of 8 Feb 2012 stating that "No technicians (Telstra or otherwise) have shown up on either of the scheduled dates. Can you provide some assistance with this matter?". I still have not received a reply to this email. What should I do in order to get my internet connected?

stevecJ
Forum Admin
Posts: 1041
Joined: Wed Jan 06, 2010 9:48 am

Re: Provisioning techs didn't show up

Post by stevecJ » Mon Feb 13, 2012 9:10 am

lenvik wrote:I applied for ADSL2+ in the ACT on 23 Jan 2012 with no active phone line. On the 24th I was advised by email that my cutover date was 7 Feb 2012. I then received the following technician appointment.
We wish to inform you that a Telstra Technician and an Optus stream technician have been scheduled to visit your premises to complete the cut over of this service.

Please ensure you will be home and suitable access is given to the MDF & wall socket (telephone outlet) on the following dates:

1st appointment date 07/02/2011 AM
2nd appointment date 08/02/2011 AM

Time frames for tech appointments are as follows:

08:00 AM - 01:00 PM for AM appointments
01:00 PM - 05:00 PM for PM appointments
As far as I know no technician showed up on either date as someone was home for the entire time by the door and noone knocked on our door. I still have no dial tone and my application status is listed on the application status page as:
Service Type Optus ADSL2
Application Date 2012-01-23
Current Status PENDING
Your application is currently pending.
Your service is scheduled for connection on 2012-02-07
I emailed provisioning@exetel.com.au on the evening of 8 Feb 2012 stating that "No technicians (Telstra or otherwise) have shown up on either of the scheduled dates. Can you provide some assistance with this matter?". I still have not received a reply to this email. What should I do in order to get my internet connected?
Could you please PM me the service number or the ticket number :?:
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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stevecJ
Forum Admin
Posts: 1041
Joined: Wed Jan 06, 2010 9:48 am

Re: Provisioning techs didn't show up

Post by stevecJ » Mon Feb 13, 2012 10:59 am

Hi,

I have already asked the provisioning team leader to look in to this and update you soon.

Your reference number is #4808137.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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