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ADSL Freezes

Posted: Sun Feb 19, 2012 8:32 pm
by Mano
Hey guys..

Now and then, get's quite annoying.. but it's like my ADSL freezes? you can be browsing the net, then it just stops.. the ADSL and PPE lights stay on.. no issues there.. is it like a drop out or something??

Doesn't always come back to work normal again, quickly. So then I need to log-in into my modem, disconnect and reconnect the net, then it works??

Any suggestions/help much appreciated please :)


Thanks Advanced!

Re: ADSL Freezes

Posted: Sun Feb 19, 2012 8:52 pm
by James
Hi Mano,

Could be your modem, how old is it?

Alternatively could be a line issue, please email/call support with your details so they can have a look at the line, and perhaps any errors they see on it.

James

Re: ADSL Freezes

Posted: Sun Feb 19, 2012 9:00 pm
by Mano
Hi James,

Mate it's a new one as my other one passed away lol.

It was happening prior to the new one..

Thanks mate will do.. do you happen to know the e-mail for me to shoot that off to please?

Re: ADSL Freezes

Posted: Sun Feb 19, 2012 9:03 pm
by Dazzled
residentialsupport@exetel.com.au. If a support staff member comes by soon, you may be asked to PM your particulars - either way works.