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Adsl Dropouts

Posted: Tue Mar 13, 2012 7:45 pm
by Mano
Hey guys.. keep getting drop outs lately an its bloody annoying. sometimes emails work but web browser doesnt ..

Any suggestions???

Re: Adsl Dropouts

Posted: Tue Mar 13, 2012 7:55 pm
by stevecJ
Mano wrote:Hey guys.. keep getting drop outs lately an its bloody annoying. sometimes emails work but web browser doesnt ..

Any suggestions???
Can you please PM me your service number, so I can look in to this for you :?:

Re: Adsl Dropouts

Posted: Tue Mar 13, 2012 8:55 pm
by Mano
Just sent pm mate :) thanks

Re: Adsl Dropouts

Posted: Tue Mar 13, 2012 9:25 pm
by stevecJ
Mano wrote:Just sent pm mate :) thanks
Hi,

I have checked your service and couldn't see any dropouts on the connection. However I have already done a port rebuild, therefore could you please plug the modem directly to the wall socket and monitor it for the next 24 hours.

It's best if you could open a ticket if the dropouts continue. You can use the link in my signature. :)

Re: Adsl Dropouts

Posted: Tue Mar 13, 2012 9:55 pm
by Mano
Would it be because I re-booted my modem?

Thanks for that mate, really appreciate it, see how it goes..

Yeah I know.. but takes ages to get a reply every time I log a fault, just find it a little easier on here, much faster response :)

Will keep an eye on it an log one, if happens again

Thanks again mate

Re: Adsl Dropouts

Posted: Tue Mar 13, 2012 10:01 pm
by stevecJ
Mano wrote:Would it be because I re-booted my modem?

Thanks for that mate, really appreciate it, see how it goes..

Yeah I know.. but takes ages to get a reply every time I log a fault, just find it a little easier on here, much faster response :)

Will keep an eye on it an log one, if happens again

Thanks again mate
No worries. let me know how it goes :)

When you reboot the modem we could see it as a login attempt in our server.