Super slow speeds

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
Cerberus
Posts: 26
Joined: Wed Apr 15, 2009 2:38 pm
Location: Sydney

Re: Super slow speeds

Post by Cerberus » Sun Apr 15, 2012 10:24 am

I've also been experiencing super slow speeds for the first consistent time in 3 years. Up until recently I had no complaints at all. Now I put up with this (Attached).

For someone who could consistently get 1600KB/s for years, this is very very disappointing and I know the P2P cache excuse is not a valid one as other ISP's I have been with didn't utilise a cache and my sources still gave me maximum speeds.
Attachments
complaint pic #1.jpg
complaint pic #1.jpg (56.82 KiB) Viewed 1604 times

Dazzled
Volunteer Site Admin
Posts: 6003
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Super slow speeds

Post by Dazzled » Sun Apr 15, 2012 4:40 pm

Thanks for posting Cerberus. I am currently connected to the same Ubuntu 11.10 torrent, at 880 KB/s. Still using Deluge, because it uses a GUI not a lot different from μtorrent, which rtorrent doesn't. The seeders are in the USA now, and most are using μtorrent (Windows) rather than the expected libtorrent (Linux). My traffic is via AAPT.

Something is up with some users, but I haven't been able to duplicate the issue, so I can't analyse it.

I imagine that most people with slow torrents do have the client set up well, but this may be of interest: http://www.techsupportalert.com/optimizing-deluge-speed - the principles apply with other systems.

Cerberus
Posts: 26
Joined: Wed Apr 15, 2009 2:38 pm
Location: Sydney

Re: Super slow speeds

Post by Cerberus » Sun Apr 15, 2012 5:33 pm

Thanks for your help Dazzled however neither my system or my network has changed and the uTorrent settings were optimised, similar to your advice, a number of years ago.

Here's the ubuntu torrent we are discussing, current pic taken right now.
Attachments
complaint pic #2.jpg
complaint pic #2.jpg (85.18 KiB) Viewed 1598 times

Dazzled
Volunteer Site Admin
Posts: 6003
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Super slow speeds

Post by Dazzled » Sun Apr 15, 2012 6:13 pm

I just did Ubuntu 11.10 again - 166 connected (total 3388) seeders, 11 connected (70) peers, 870 KB/s. This time most connections are from Europe - Finland, Russia, Ukraine, Serbia, France, plus the odd South American. Typically 2 - 15 KB/s, with the odd quickie. I'm uploading at 72 KB/s.

Cerberus
Posts: 26
Joined: Wed Apr 15, 2009 2:38 pm
Location: Sydney

Re: Super slow speeds

Post by Cerberus » Sun Apr 15, 2012 6:18 pm

It sounds like Exetel have some differences on their end that's causing so many people to report bad speeds but also have a lot of people unaffected at the same time.

With not much able to be done from my end, the lack of responses from Exetel is already frustrating enough

rukshani
Exetel Staff
Posts: 275
Joined: Tue Oct 19, 2010 4:54 pm

Re: Super slow speeds

Post by rukshani » Mon Apr 16, 2012 12:55 pm

Cerberus wrote:It sounds like Exetel have some differences on their end that's causing so many people to report bad speeds but also have a lot of people unaffected at the same time.

With not much able to be done from my end, the lack of responses from Exetel is already frustrating enough
I have prompted a support team leader to look in to this for you. Please await an update soon.

Cerberus
Posts: 26
Joined: Wed Apr 15, 2009 2:38 pm
Location: Sydney

Re: Super slow speeds

Post by Cerberus » Mon Apr 16, 2012 1:46 pm

Thankyou for the phone call however as I tried to explain to you, the p2p cache being decommissioned is not the reason for the sudden slow p2p downloads many of your customers are currently experiencing. Many of your customers know what speeds they get when they avoided it so they know to expect more than this.

Also, the excuse that you do not guarantee speeds and I should leave if I am unhappy, is one that will not increase customer satisfaction. I would advise you to only use this tactic when dealing with abusive customers as I find it offensive when I'm being co-operative and calm.

As I mentioned, around the time of the network switch, I woke up one day to find I had lost 3 megabit in download sync and my p2p speeds were aweful. How can the decommissioning of the P2P cache cause me to lose 3 megabit in sync?

I would suggest that Exetel investigate this issue thoroughly and start explaining to their customers why their experience with Exetel has suddenly been soured.

These flimsy excuses and advice to go elsewhere is not the right attitude to have with long term good customers who have done nothing but recommend your services in the past to anyone who asks.

Unfortunately I think the heart left Exetel when the great man did. Which is sad. :|

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Super slow speeds

Post by ShaminG » Mon Apr 16, 2012 2:14 pm

I had lost 3 megabit in download sync
We will investigate this further and provide you an update ASAP.

Cerberus
Posts: 26
Joined: Wed Apr 15, 2009 2:38 pm
Location: Sydney

Re: Super slow speeds

Post by Cerberus » Mon Apr 16, 2012 2:23 pm

Thankyou for your response

Benedryn
Posts: 31
Joined: Mon Aug 31, 2009 6:01 pm
Location: Perth

Re: Super slow speeds

Post by Benedryn » Tue Apr 17, 2012 3:00 am

I've been getting slow BT speeds as well, also have trouble maintaining peers. Random tracert gets me this:
C:\tracert 85.17.74.155
Tracing route to 85.17.74.155 over a maximum of 30 hops

1 1 ms 1 ms 1 ms mygateway1.ar7 [10.1.1.100]
2 45 ms 24 ms 25 ms 201.1.96.58.static.exetel.com.au [58.96.1.201]
3 90 ms 168 ms 67 ms PE-5017325.pgrosinte01.gw.aapt.com.au [203.174.181.193]
4 156 ms 197 ms 167 ms gi1-9.pstmadist01.aapt.net.au [203.131.62.156]
5 107 ms 118 ms 81 ms te0-3-4-0.pstmacore01.aapt.net.au [202.10.12.31]
6 86 ms 80 ms 80 ms te0-0-1-0.mburncore01.aapt.net.au [202.10.10.86]
7 80 ms 91 ms 79 ms te0-0-4-0.sclarcore01.aapt.net.au [202.10.10.74]
8 108 ms 76 ms 94 ms te2-2.sclardist01.aapt.net.au [202.10.12.2]
9 80 ms 112 ms 116 ms te2-1.sclarbrdr01.aapt.net.au [202.10.14.3]
10 76 ms 75 ms 111 ms xe-7-0-0-420.sgbr2.global-gateway.net.nz [202.50.233.5]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 289 ms 314 ms 344 ms te2-3.msc1.hdcs.leaseweb.net [217.20.125.20]
17 294 ms 347 ms 392 ms te1-1.msc2.hdcs.leaseweb.net [217.20.125.1]
18 406 ms 386 ms 401 ms te0-10-0-11.crs.evo.leaseweb.net [217.20.125.23]
19 382 ms 382 ms 382 ms po100.hv6.evo.leaseweb.net [85.17.100.198]
20 388 ms * 391 ms 85.17.74.155

Trace complete.
C:\>tracert 121.83.56.88
Tracing route to 121-83-56-88f1.hyg1.eonet.ne.jp [121.83.56.88] over a maximum of 30 hops

1 1 ms 1 ms 1 ms mygateway1.ar7 [10.1.1.100]
2 25 ms 25 ms 24 ms 201.1.96.58.static.exetel.com.au [58.96.1.201]
3 30 ms 26 ms 27 ms PE-5017325.pgrosinte01.gw.aapt.com.au [203.174.181.193]
4 75 ms 100 ms 185 ms gi1-9.pstmadist02.aapt.net.au [203.131.62.158]
5 76 ms 75 ms 107 ms te0-3-1-0.pgroscore01.aapt.net.au [202.10.12.33]
6 75 ms 128 ms 75 ms gi0-0-0-1.mflincore01.aapt.net.au [202.10.10.84]
7 75 ms 77 ms 76 ms te0-0-4-0.sglebcore01.aapt.net.au [202.10.10.72]
8 71 ms 71 ms 70 ms te2-2.sclardist02.aapt.net.au [202.10.12.4]
9 79 ms 108 ms 85 ms te3-1.sclarbrdr01.aapt.net.au [202.10.14.5]
10 71 ms 71 ms 96 ms xe-7-0-0-420.sgbr2.global-gateway.net.nz [202.50.233.5]
11 * * * Request timed out.
12 * * * Request timed out.
13 294 ms 320 ms 369 ms 203.181.102.137
14 290 ms 294 ms 289 ms otejbb204.kddnet.ad.jp [59.128.7.130]
15 302 ms 327 ms 333 ms obpjbb204.kddnet.ad.jp [203.181.99.66]
16 602 ms 318 ms 306 ms cm-osa214.kddnet.ad.jp [118.155.199.62]
17 315 ms 392 ms 378 ms 124.211.15.34
18 316 ms 316 ms 317 ms 219.122.245.194
19 325 ms 314 ms 314 ms 60.56.20.66
20 306 ms 305 ms 305 ms 60.56.26.234
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
C:\>tracert 41.221.61.182
Tracing route to 41.221.61.182 over a maximum of 30 hops

1 1 ms 1 ms 1 ms mygateway1.ar7 [10.1.1.100]
2 25 ms 26 ms 61 ms 201.1.96.58.static.exetel.com.au [58.96.1.201]
3 * * * Request timed out.
4 77 ms 71 ms 113 ms gi1-9.pstmadist02.aapt.net.au [203.131.62.158]
5 79 ms 115 ms 76 ms te0-3-1-0.pgroscore01.aapt.net.au [202.10.12.33]
6 75 ms 85 ms 80 ms gi0-0-0-1.mflincore01.aapt.net.au [202.10.10.84]
7 153 ms 121 ms 109 ms te0-0-4-0.sglebcore01.aapt.net.au [202.10.10.72]
8 96 ms 77 ms 78 ms te2-2.sclardist02.aapt.net.au [202.10.12.4]
9 126 ms 77 ms 94 ms te3-1.sclarbrdr01.aapt.net.au [202.10.14.5]
10 119 ms 104 ms 70 ms xe-7-0-0-420.sgbr2.global-gateway.net.nz [202.50.233.5]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 303 ms 265 ms 342 ms xe-0-3-0-12.r01.lsanca19.us.bb.gin.ntt.net [198.172.90.97]
15 260 ms 257 ms 267 ms ae-1.r21.lsanca03.us.bb.gin.ntt.net [129.250.4.240]
16 313 ms 340 ms 306 ms ae-2.r20.asbnva02.us.bb.gin.ntt.net [129.250.3.54]
17 319 ms 284 ms 316 ms ae-6.r23.nycmny01.us.bb.gin.ntt.net [129.250.2.8]
18 301 ms 342 ms 337 ms ae-6.r23.nycmny01.us.bb.gin.ntt.net [129.250.2.8]
19 370 ms 372 ms 313 ms ae-0.r22.nycmny01.us.bb.gin.ntt.net [129.250.3.72]
20 375 ms 415 ms 404 ms as-1.r22.londen03.uk.bb.gin.ntt.net [129.250.3.255]
21 369 ms 370 ms 366 ms ae-1.r02.londen03.uk.bb.gin.ntt.net [129.250.5.25]
22 386 ms 373 ms 364 ms ar2-dock-gi0-0-0.ip.isnet.net [168.209.246.22]
23 362 ms 406 ms 367 ms ar2-dock-gi0-0-0.ip.isnet.net [168.209.246.22]
24 362 ms 367 ms 367 ms mi-uk-dock-gsrpe2-gi1-0-1-218.ip.isnet.net [196.37.200.161]
25 516 ms 547 ms 511 ms 196.37.239.76
26 526 ms 555 ms 590 ms 41.221.63.30
27 550 ms 543 ms * 41.221.63.30
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Dazzled
Volunteer Site Admin
Posts: 6003
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Super slow speeds

Post by Dazzled » Tue Apr 17, 2012 7:50 am

I just read through the posts in this and the other forum, and since we can't duplicate private trackers, seedboxes, and the like, we have to compare those who get an unsatisfactory result for the Ubuntu 11.10 torrent. They seem to be μtorrent users. There is a slow report for Deluge running on Windows. The few Linux users report no trouble, and I didn't notice a Mac user commenting. The posters are experienced torrent users. Is there any significance?

Cerberus
Posts: 26
Joined: Wed Apr 15, 2009 2:38 pm
Location: Sydney

Re: Super slow speeds

Post by Cerberus » Tue Apr 17, 2012 8:08 am

Dazzled,
The suggestion at other forums to try other torrent clients seemed to be a good one, currently I am testing tixati and it is running at 1100KB/s which is very acceptable for my sync.

This brings up another question though, if customers torrent client and home networking setups have not changed recently, how come the most popular torrent client is suddenly having speed issues but others are not?

Have Exetel implemented a filter of sorts to restrict traffic through these clients? Don't know how possible that is to do but I do know that it isn't the type of behaviour that any company would admit to.

Looking forward to some official input, thanks for your reponses also Dazzled

Dazzled
Volunteer Site Admin
Posts: 6003
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Super slow speeds

Post by Dazzled » Tue Apr 17, 2012 11:09 am

Cerberus, poking around the web I found this: http://superuser.com/questions/363707/i ... bittorrent. Not a reliable source, but may be of interest. I'm going to take more notice of overseas μtorrent connections.

Cerberus
Posts: 26
Joined: Wed Apr 15, 2009 2:38 pm
Location: Sydney

Re: Super slow speeds

Post by Cerberus » Tue Apr 17, 2012 11:14 am

That is an interesting link, Thankyou

Benedryn
Posts: 31
Joined: Mon Aug 31, 2009 6:01 pm
Location: Perth

Re: Super slow speeds

Post by Benedryn » Tue Apr 17, 2012 6:05 pm

No comment on the tracert I posted? I might not understand the technical details, but it appears the connection tanks past the NZ gateway. Requests time out, high ping time and it sometimes looks like a wild goose chase trying to get to the destination. And it's a tracert so it's independant of BT client. Seems to be a problem with overseas IPs. Here's another 3 I did today (these are all from connected BT peers from public trackers), I've done more and they all had the same result:
C:\>tracert 70.230.199
Tracing route to 70.230.0.199 over a maximum of 30 hops

1 4 ms 1 ms 1 ms mygateway1.ar7 [10.1.1.100]
2 27 ms 25 ms 25 ms 201.1.96.58.static.exetel.com.au [58.96.1.201]
3 27 ms 62 ms 26 ms PE-5017325.pgrosinte01.gw.aapt.com.au [203.174.181.193]
4 70 ms 80 ms 74 ms gi1-9.pstmadist01.aapt.net.au [203.131.62.156]
5 366 ms 147 ms 80 ms te0-3-4-0.pstmacore01.aapt.net.au [202.10.12.31]
6 98 ms 80 ms 118 ms te0-0-1-0.mburncore01.aapt.net.au [202.10.10.86]
7 79 ms 98 ms 80 ms te0-0-4-0.sclarcore01.aapt.net.au [202.10.10.74]
8 100 ms 78 ms 165 ms te2-2.sclardist01.aapt.net.au [202.10.12.2]
9 80 ms 79 ms 103 ms te2-1.sclarbrdr01.aapt.net.au [202.10.14.3]
10 75 ms 106 ms 75 ms xe-7-0-0-420.sgbr2.global-gateway.net.nz [202.50.233.5]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 227 ms 226 ms 227 ms sl-st30-la-.sprintlink.net [144.223.149.121]
15 241 ms 240 ms 240 ms sl-st31-la-0-0-3-0.sprintlink.net [144.232.5.100]
16 267 ms 260 ms 247 ms 144.232.25.46
17 285 ms 286 ms 282 ms cr2.la2ca.ip.att.net [12.123.30.190]
18 286 ms 283 ms 305 ms cr1.slkut.ip.att.net [12.122.30.29]
19 285 ms 310 ms * cr2.dvmco.ip.att.net [12.122.30.26]
20 275 ms 274 ms 286 ms cr1.cgcil.ip.att.net [12.122.31.86]
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
C:\>tracert 87.182.11.174
Tracing route to p57B60BAE.dip0.t-ipconnect.de [87.182.11.174] over a maximum of 30 hops

1 1 ms 1 ms 1 ms mygateway1.ar7 [10.1.1.100]
2 25 ms 24 ms 33 ms 201.1.96.58.static.exetel.com.au [58.96.1.201]
3 62 ms 25 ms 26 ms PE-5017325.pgrosinte01.gw.aapt.com.au [203.174.181.193]
4 75 ms 76 ms 107 ms gi1-9.pstmadist02.aapt.net.au [203.131.62.158]
5 80 ms 80 ms 111 ms te2-1-110.pstmadist01.aapt.net.au [202.10.12.152]
6 80 ms 79 ms 79 ms te0-3-4-0.pstmacore01.aapt.net.au [202.10.12.31]
7 80 ms 102 ms 79 ms te0-0-1-0.mburncore01.aapt.net.au [202.10.10.86]
8 80 ms 79 ms 79 ms te0-0-4-0.sclarcore01.aapt.net.au [202.10.10.74]
9 96 ms 75 ms 79 ms te2-2.sclardist01.aapt.net.au [202.10.12.2]
10 79 ms 79 ms 86 ms te2-1.sclarbrdr01.aapt.net.au [202.10.14.3]
11 88 ms 78 ms 98 ms xe-7-0-0-420.sgbr2.global-gateway.net.nz [202.50.233.5]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 238 ms 238 ms 238 ms xe-0-3-0-12.r01.lsanca19.us.bb.gin.ntt.net [198.172.90.97]
16 233 ms 236 ms 267 ms ae-1.r21.lsanca03.us.bb.gin.ntt.net [129.250.4.240]
17 931 ms 238 ms 238 ms ae-2.r04.lsanca03.us.bb.gin.ntt.net [129.250.5.70]
18 229 ms 228 ms 248 ms 80.150.168.117
19 396 ms 399 ms 395 ms ef-eb2-i.EF.DE.NET.DTAG.DE [62.153.177.38]
20 391 ms 421 ms 390 ms 87.190.191.217
21 557 ms 581 ms 492 ms p57B60BAE.dip0.t-ipconnect.de [87.182.11.174]

Trace complete.
C:\>tracert 90.196.242.146

Tracing route to 5ac4f292.bb.sky.com [90.196.242.146] over a maximum of 30 hops

1 1 ms 1 ms 1 ms mygateway1.ar7 [10.1.1.100]
2 48 ms 25 ms 25 ms 201.1.96.58.static.exetel.com.au [58.96.1.201]
3 29 ms 26 ms 25 ms PE-5017325.pgrosinte01.gw.aapt.com.au [203.174.181.193]
4 71 ms 76 ms 74 ms gi1-9.pstmadist02.aapt.net.au [203.131.62.158]
5 103 ms 76 ms 76 ms te0-3-1-0.pgroscore01.aapt.net.au [202.10.12.33]
6 76 ms 75 ms 76 ms gi0-0-0-1.mflincore01.aapt.net.au [202.10.10.84]
7 75 ms 76 ms 86 ms te0-0-4-0.sglebcore01.aapt.net.au [202.10.10.72]
8 71 ms 123 ms 70 ms te2-2.sclardist02.aapt.net.au [202.10.12.4]
9 75 ms 75 ms 75 ms te3-1.sclarbrdr01.aapt.net.au [202.10.14.5]
10 71 ms 80 ms 78 ms xe-7-0-0-420.sgbr2.global-gateway.net.nz [202.50.233.5]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 368 ms 366 ms 367 ms se7-0-0.gr10.bllon.uk.easynet.net [87.86.77.110]
17 * * * Request timed out.
18 * * * Request timed out.
19 377 ms 376 ms 366 ms cr0.lncla.uk.easynet.net [87.87.248.156]
20 1158 ms 436 ms 387 ms 5ac4f292.bb.sky.com [90.196.242.146]

Trace complete.

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