Connection drops when raining and slow speed

[Ivan001]

Hi Ivan,

A separate email and a text message sent to you including the details of the supplier update. Let us know by contacting if further investigation require.

Hi Kavinda,
Thanks for that. I have got the messages.
Will connect tomorrow morning and monitor next couple days.
Will keep you updated.

Thanks
Ivan

[Amila Fernando]

I too am having these problems for about a week now.

Downloading speeds are very poor same as above. NO, actually much worse. yet I am syncing at about 3500?

Any ideas?

Please note that I have sent a separate email to you under 5103298 reference. Could you please go through it and give us a feedback in order to further investigate your issue.

[Ivan001]

Hi Ivan,

A separate email and a text message sent to you including the details of the supplier update. Let us know by contacting if further investigation require.

Hi Kavinda,

On Saturday connected the modem directly to wall socket, no any other devices or even sockets.
The cable length is exactly two meters.
Connection speed from ~11:00 am Sat to ~20:00 pm Sat was ~2900kbps
At 20:00 pm Sat have rebooted the modem. Connection speed was ~2600 kbps
Sun morning have rebooted modem again. Speed was ~2200 kbps
No any dropouts was notised, but speed not very high.
Current modem status

Code: Select all

Item                     Downstream           Upstream            Unit 
SNR Margin                 15                         16                  dB 
Line Attenuation         56                         37                  dB 
Data Rate                  2229                      665                kbps 

Thanks
Ivan

[Chibrichish]

I have done some tests as requested. Here are the results, very poor considering I used to get about 380 to 400kbps.

BTW: I did these in isolation mode.

[KavindaS]

[quote="Chibrichish"]I have done some tests as requested. Here are the results, very poor considering I used to get about 380 to 400kbps.

BTW: I did these in isolation mode.

Hi,
Since that didn't improve the connection we need to run the other line test requested to you by Amila in your email. Therefore I sent you another email and contact us when you arrange the test. Ref no - 5103298.

[Chibrichish]

Hi

Line is unplugged and ready to go. Please let me know when complete.

Thanks.

[KavindaS]

Hi Ivan,

A separate email and a text message sent to you including the details of the supplier update. Let us know by contacting if further investigation require.

Hi Kavinda,

On Saturday connected the modem directly to wall socket, no any other devices or even sockets.
The cable length is exactly two meters.
Connection speed from ~11:00 am Sat to ~20:00 pm Sat was ~2900kbps
At 20:00 pm Sat have rebooted the modem. Connection speed was ~2600 kbps
Sun morning have rebooted modem again. Speed was ~2200 kbps
No any dropouts was notised, but speed not very high.
Current modem status

Code: Select all

Item                     Downstream           Upstream            Unit 
SNR Margin                 15                         16                  dB 
Line Attenuation         56                         37                  dB 
Data Rate                  2229                      665                kbps 

Thanks
Ivan

Hi Ivan,
Got your feedback through the service issue ticket as well. I need to check for any updates from the supplier end and will update you through the same email. As we have reported a dropout issue it seems they have now fixed that. However will check for the latest updates and let you know today by emailing through the same ticket.

[KavindaS]

Hi

Line is unplugged and ready to go. Please let me know when complete.

Thanks.

Hi,
All done and test completed. You may plug the devices back. Will update you through the same email ticket once investigate the test results.

[Chibrichish]

Thanks

[Ivan001]

Dear Exetel,

Need to reraise the issue. Long heavy rains are back -speed dissolved.
Currently I have

Code: Select all

Item                             Downstream                     Upstream                    Unit 
SNR Margin                         16                                 15                            dB 
Line Attenuation                 68                                 37                            dB 
Data Rate                          154                               671                           kbps 

15 mins before I rebooted the modem was

Code: Select all

Item                             Downstream                     Upstream                    Unit 
SNR Margin                         16                                 18                            dB 
Line Attenuation                 63                                 31                            dB 
Data Rate                           32                               544                           kbps 

BTW there is no drops out.
Please can you have a look on my issue.

Thanks in advance
Ivan.

[stevecJ]

Dear Exetel,

Need to reraise the issue. Long heavy rains are back -speed dissolved.
Currently I have

Code: Select all

Item                             Downstream                     Upstream                    Unit 
SNR Margin                         16                                 15                            dB 
Line Attenuation                 68                                 37                            dB 
Data Rate                          154                               671                           kbps 

15 mins before I rebooted the modem was

Code: Select all

Item                             Downstream                     Upstream                    Unit 
SNR Margin                         16                                 18                            dB 
Line Attenuation                 63                                 31                            dB 
Data Rate                           32                               544                           kbps 

BTW there is no drops out.
Please can you have a look on my issue.

Thanks in advance
Ivan.

Hi Ivan,

As per the telephone conversation we had, I have done few changes to the connection. Therefore please monitor the speed further and let us know the outcome.

Ticket ID: 5265693

[Ivan001]

Hi Ivan,

As per the telephone conversation we had, I have done few changes to the connection. Therefore please monitor the speed further and let us know the outcome.

Ticket ID: 5265693

Hi Stevec,

As we discussed I did some connection speed monitoring.
First (about) half hour the connection was awful. Droped every 5-10 mins. Speed around 1000-1300kbps.
After this time the connection settled around 400kbps and quite stable.
Right now

Code: Select all

Item                   Downstream                     Upstream                    Unit 
SNR Margin                         11                                 07                            dB 
Line Attenuation                 57                                 31                            dB 
Data Rate                          416                               768                           kbps

To be honest I am not very happy about speed but it is better than was about midday.

Best Wishes
Ivan