Internet access external to Exetel is down

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
autron
Posts: 64
Joined: Fri May 01, 2009 7:24 am
Location: Geelong

Internet access external to Exetel is down

Post by autron » Wed Apr 18, 2012 9:54 pm

Only websites hosted by Exetel are working.

zealot42
Posts: 26
Joined: Fri Jan 22, 2010 12:19 pm
Location: Sydney

Re: Internet access external to Exetel is down

Post by zealot42 » Wed Apr 18, 2012 10:02 pm

autron wrote:Only websites hosted by Exetel are working.
i can see a long queue in support line...Might be some outage.

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Internet access external to Exetel is down

Post by ShaminG » Wed Apr 18, 2012 10:08 pm


autron
Posts: 64
Joined: Fri May 01, 2009 7:24 am
Location: Geelong

Re: Internet access external to Exetel is down

Post by autron » Wed Apr 18, 2012 10:36 pm

Thanks, and it's back working now.

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Internet access external to Exetel is down

Post by ShaminG » Wed Apr 18, 2012 10:43 pm

Thanks, and it's back working now.
Thanks for the confirmation :D . We also could see services are coming back online.

golemagadina
Posts: 11
Joined: Wed Sep 17, 2008 8:24 pm
Location: st kilda, vic

Re: Internet access external to Exetel is down

Post by golemagadina » Thu Apr 19, 2012 1:51 am

Is this happening again? I can't even connect to exetel.com.au now...
I'm in VIC

vbap
Posts: 224
Joined: Tue Feb 17, 2009 3:01 pm
Location: Melbourne

Re: Internet access external to Exetel is down

Post by vbap » Thu Apr 19, 2012 7:12 am

Same for me (also in VIC).

Modem syncs but cannot ping or browse any external IP.
Have power cycled modem several times.

KavindaS
Exetel Staff
Posts: 2569
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Internet access external to Exetel is down

Post by KavindaS » Thu Apr 19, 2012 9:44 am

Hold on. Seems to be no auth issues to several services in VIC :( . Network department is working to identify the exact issue. Leave your modems on without any changes. Will update with a forum post as soon as it get confirmed.

KavindaS
Exetel Staff
Posts: 2569
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Internet access external to Exetel is down

Post by KavindaS » Thu Apr 19, 2012 9:49 am

Highly regret for any inconvenience. It is confirmed as a outage. Please refer viewtopic.php?f=296&t=39351&p=299922#p299922 for the updates. Hopefully services should be back on ASAP.

golemagadina
Posts: 11
Joined: Wed Sep 17, 2008 8:24 pm
Location: st kilda, vic

Re: Internet access external to Exetel is down

Post by golemagadina » Mon May 07, 2012 2:39 pm

I'm expiriencing same problem again - connection only to exetel.com.au...
Anyone else with smae problem with Melbourne?

shoner
Exetel Staff
Posts: 756
Joined: Mon Apr 20, 2009 2:50 pm

Re: Internet access external to Exetel is down

Post by shoner » Mon May 07, 2012 2:50 pm

Please restart the modem and it should be fine.
"Helping Making a Better World"

Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

golemagadina
Posts: 11
Joined: Wed Sep 17, 2008 8:24 pm
Location: st kilda, vic

Re: Internet access external to Exetel is down

Post by golemagadina » Mon May 07, 2012 2:54 pm

Looks OK now.
Thanks

shoner
Exetel Staff
Posts: 756
Joined: Mon Apr 20, 2009 2:50 pm

Re: Internet access external to Exetel is down

Post by shoner » Mon May 07, 2012 3:00 pm

golemagadina wrote:Looks OK now.
Thanks
We are glad that it is working. :)
"Helping Making a Better World"

Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

drlindermans
Posts: 2
Joined: Wed Jun 29, 2011 10:17 am
Location: Victoria

Re: Internet access external to Exetel is down

Post by drlindermans » Mon May 07, 2012 7:26 pm

I'm experiencing the same issue, also in Melbourne.

Have cycled modem multiple times and it hasn't corrected the issue.

iainpople
Posts: 23
Joined: Tue Oct 16, 2007 9:36 am
Location: Northcote

Re: Internet access external to Exetel is down

Post by iainpople » Mon May 07, 2012 7:36 pm

I am having the same problem. I have already power cycled modem.

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